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Martin_T

PSA: Template Responses

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Hi Guys,

I've had a couple of instances where I've replied to a ticket using a template response and the end user has recieved an update to say that a note has been added but the note doesn't show. This appears to only happen when we use any templated responses. 

Cheers,

Martin

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20 hours ago, Martin_T said:

Hi Guys,

I've had a couple of instances where I've replied to a ticket using a template response and the end user has recieved an update to say that a note has been added but the note doesn't show. This appears to only happen when we use any templated responses. 

Cheers,

Martin

Think I've got to the bottom of this, I had two workflows which were triggered at the same time for the same update, for whatever reason one of them never arrived. I've tested this now I've changed what triggers the workflows and this seems to have resolved it.

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