General

Hi, We install RMM agents to all systems from one account, and then share the systems to other accounts to manage who manages what. The Patch Management "Agent Status" only works for the user who installs the agent. BUT, creating policies can be done by anyone. And the Policies are shared between all users. Is there a reason only the person who installed the agent can apply Patch Management via the Agent Status link? Also...The "Patch Policy" link on the Android App does not show up unless you are the person who installed the RMM on the client system. But all other features are there. I'm thinking a little more work is needed on this so all tec…

Will activating a device in Patch Management override the default behavior on the target machine? IE, if the client is set to receive all updates automatically and the policy is set to only check once a week will it stop the updates defined in the client without manual intervention? I assume that's the purpose but just want to be clear. What if updates are configured by GPO? Will it still override? Thanks

Hello! It seems that i cannt log in on the my.pulseway.com ? Dont know why but when i press login it just reloads the site and then nothing happens! How can i solve this? Thanks!

Hi Just taken on a client with laptops that have encrypted hard drives. They need a password when starting up so does anyone have experience/ideas with regards to remote support and monitoring. I use Pulseway to apply Updates, for example, in an evening but with many needing restarts I'm then unable to check all is well before the start of the next working day. Cheers, Andy

I am attempting to simply change the name of a client workstation form "Steve Doe" to "Brandon Doe" and it has so far been unsuccessful. I have tried from the client side, and from the dashboard manager. So far all attempts have not worked. When I attempt to do it from the client side, the client goes offline, and comes back up ~ 3 minutes later (it doesn't actually turn off, pulseway just detects it as offline). Doing it locally freezes application and forces it to be stuck at "Loading Scheduled Tasks...". I have ran into this before. I fear uninstalling will prevent a re installation. The only thing that solved it in the past was a reinstall of windows. Any …

Hi warrantymaster.com and pulseway are connected but what do I need to put in here ? Cause I don't have a dedicated server ? Please advice asap I also don't find a Forum of integration to add this.

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Hi New trialist here and was wondering if the community would be able to assist with some of my queries instead of flooding official support with these queries. TYIA. (a) Notifications Understand that there are 2 types of the notifications - PUSH and EMAIL. Have been able to enable them using the PW Manager. If both are enabled, does that mean all devices in my account that are PUSH capable will receive these PUSH notifications while at the same time, EMAIL notifications will also be sent out? ( Notifications - Email I am only trialing the professional version, not enterprise. Understand that one is able to customize the email notifications in the enterpris…

Hi. Admin, please remove if not allowed. I have a website where you can request scripts and help others by sharing scripts for everyday IT. http://FixItScripts.xyz I'm going to add a Pulseway section to it later.. Is total free.. Please check it out.

Is there a way to monitor a service and started automaticly if the status is stopped. is this possible natively or does it require some kind of manual schedulet task to make this work? if it requires a schedulet task then this could be seen as feature request to create a automated service restart rule into the rules.

Hi We're looking for a way to monitor our client UPS' using the PulseWay Monitor. They are all connected to customer's servers using either USB or network. Is there a way to use PulseWay to monitor these, and to then alert us if there's an issue / event? The UPS' are all APC based. I believe we can use the SNMP module to do this, but my testing so far has been unsuccessful. Thanks Matt

Hi I am currently trying to enable "Remote Desktop"on a client remotely using Pulseway Dashboard. When I click "Enable Remote Desktop" I get an error message "invalid ping server" any ideas ? Regards, D

Hi Guys, Apologies in advance for the long post. I've been playing around with Automation Tasks and wanted to know what will cause the task to be flagged as failed or successful. Basically I created a test task with a test machine in a test scope, added a bunch of random scripts to the task and ran it. All looked good and comes back as executed successfully. It wasn't until I actually go into the Execution History and look at the output that I find that some haven't actually completed successfully at all. One example is the Clean Temporary Files powershell script in which it receives an "Access Denied" message but continues on, I'm guessing due to the "…

Hi. By default, when adding Pulseway agent to a machine, and monitoring services, it monitor all Automatic services. Thats fine. Some services are Automatic, but not started, as they get started as an when needed. Then I have a manual task of unselecting the services that are on Auto, but not started on all machines, so that the Pulseway agent does not trigger an alert, for example, "Software Protection" Then a couple days later, I get an alert stating the service I asked PW kindly to stop monitoring, is now being monitored, and has stopped!! Grrr.

Having trouble finding where to do an exclusion in KAV for Windows. KAV quarantined some files that are required for some X-Ray software on a client. Need to make sure these files are not treated as a virus.

Hi, I've been using Pulseway for a few years. Never noticed any real issues. For some reason my monitored processes are not generating notifications when they close. Just for the sake of this post I've chosen the calc.exe process in windows server 2012 r2 and have pulseway 5.3 installed: If I start of by deleting any existing monitored processes then select "calc.exe" from TM..... Then restart calc.exe...it will generate an alert for the first start of calculator. But it won't do anything when I close calc.exe again. Then it won't work at all until I delete and re add the monitored process. Can someone please help me out and list reasons why th…

I have Webroot on most of my servers and workstations. Recently I have noticed a discrepancy in the WRSA process usage. If I look at the process in Pulseway, it will show the usage to be a lot higher than the process view on the device. Example: Pulseway will show webroot is using 1140 mb and on the device it shows 36 mb. I can kill the process in Pulseway and it then will mirror the device fora short time before it returns to the discrepancy. Has anyone noticed this?

Hello, I figured I would re-post this issue we have been having. Only to solve one issue this time. I have successfully uninstalled the pulseway application from a user's computer that was having major issues. (Deleted all pulseway services, related folders, and registry entries). However we are unable to install the program again. The user is using Windows 7 64 bit. Please assist, as I don't want the users PC to be not monitored.

Hey, If we receive monitoring emails from pulsway, they are blocked by the spam filter. Our spam filter is at normal level. I have had contact with our provider but that can not be changed. See attachment for header info. Can you change some of the emails sent. Thank you Greetings leendert spam header info.txt

Keep receiving an error Previous application startup failed box on two different computers - Windows 8.1 64-bit / Windows 10 Pro.

Hello! I started testing PCMonitor a week ago and I am very pleased with what it's offering except one thing ... I'm really missing an insight of monitored system history (uptime, cpu/memory usage etc.). It would be really cool if there were some graphs so that you could see how did the server behave through time. You do show a graph of cpu/memory usage, but that is like 30 sec or so which doesn't tell you much in my opinion. Can we, if we buy enterprise version of PCMonitor, configure it to retain information we are interested in in database and build a custom application upon it? Regards, Davorin

Hello. We have a server with a lot of brute force attacks RDP: 3389 SQL: 1433 We can see in event viewer two repeated events (failed loing attempts) eventID: 4625 Microsoft Windows Security Auditing eventID: 18456 MSSQLSERVER We want to receive a notification when we receive "5 o more" failed login attempts in RDP and SQL. Can we use "Pulseway Counters" or "Pulseway evenlog"? How?

I was installed Pulseway on 16 Servers 14 show online 1 show offline but it was online from yesterday dashboard flashing up offline so I was deleted from server group and no idea how could I add back this server again to dashboard.Last server I just installed pulseway 2 hours ago wont cameup in dashboard yet. Could any one help me to resolve this issue please. Thanks

Hello, I have two devices that I need a notification when a ping to them is successful. In normal operation, both IP addresses are off. But if ther eis a problem the IPs may come on, and if they do I need a notification. Any Ideas?

Hi there, Is there a way to change access/notification settings for multiple associated accounts at once (like a bulk select)? I know I can bulk select machines, but this is still done at an individual account level. When we have multiple users (set up for auditing purposes), whenever we add a new system we have to go through each account and grant them access to it. Thanks again guys for all your work!