General

I am trying to call from South Africa and need to get hold of the billing department, in Dublin urgently do they have another contact number +1 866 822 6566

Is it possible to run a simple inventory report. I'd like a report that shows endpoints for each client with some basic data like the Assets Overview Report or the Executive Summary Report, but broken down by client. These reports work great if you run one for each client, but if WE want a summary of ALL the systems we manage they get jumbled bu issue, or sorted by username. Edited: I we want to bill a client based on the number of machines, how can we pull that information easily, without going into EVERY client and counting. Thank you, dp

We used to be able to see how long a system has been offline, what version of Pulseway was installed, etc. Those are gone now...Is this permanent?

Is there a way to setup a trigger so if a device hard drive gets down to less that 1% free space it will run a script I.e cleanup up script

I see you can right mouse click on the try icon and submit support is there any way to create a desktop item which will does the same thing ?

Is there a way to run a couple of scripts on a device at once? i know you can create a task but didn’t know if there was a easier way to do it from the mobile app if we had not created the task

I see you can go into a device and remove a application installed is there any way to do this globally on all devices / group?

I hope I am in the right Subforum to ask this question. I recently started to use Pulseway and am impressed what I am able to do with it but I noticed one feature missing that I need. Is it possible with Pulseway to check Servers/Clients with log files for backups if they have been successful or failed? For example if there is a NAS connected to a network and someone is doing a USB Backup on it I want to check if it has failed so I will get a notification when it fails. I want to use it on Windows and Linux machines so my best guess is to use a script of somekind right?

We receive automated alerts as tickets but would also like to receive them in emails. What level of integration is supported and if it is, where can I find that option in the dashboard?

Is there a way to exclude a particular disk (e:\) from the storage notifications?

New to Pulseway so our system is fresh, we noticed our default agent group was called 'Legacy' Do we need to upgrade this somehow / does it have any significance or can we simply rename it / carry on. We are on Version 6.0.0 build 929 release 254

What things do people monitor for via event viewer logs?

Can we get some updates of new features in the pipeline so we can get excited ?

As a test I've installed the client service on an eee netbook running Windows XP Home SP3. A few times a minute, there is a an application log information event from PC Monitor "PowerEvent handled successfully by the service". Timing is random - between events I've seen as few as 6 seconds and as many as 30 or so, but it's at least twice per minute since I installed the service. I don't see these events on my other machines (Asus G73 notebook Win7 x64 and HP DL380G3 Win2003 Enterprise x32). I've determined that the events are being spawned because of the "Microsoft ACPI-compliant control method battery" device driver (but which is also present on the G73 without the e…

Hi, Just started looking at the scripts in Pulseway. I can't see any way to make Pulseway automatically run a script when a certain notification or event happens. Is this possible? EG: a client can't get a static IP address on one of their internet connections so we use a dynamic DNS service. We have Pulseway set up to notify us when the public IP address changes on that connection, and then we have to jump onto that machine and manually run a script to update the dynamic DNS record with the new IP. Would like to have Pulseway do this automatically when the IP address changes. I know you can schedule a task to run it but it needs to happ…

Hi, I'm using Pulseway for personal use currently with the free plan. I'm able to remotely boot my PC from my phone on the same network, but not on my phone outside of the network or on my laptop at home and not. I don't know what I've done wrong, could you look at the pictures below to see if everything is configured correctly? Could anyone help me diagnose and fix this problem? Thanks.

Hi All, I tried to search the forum/site for an answer to this so please forgive me if I missed it. Can anyone explain the difference between the Pro and Team versions of Pulseway. I near as I can figure the Pro version does everything I need. My set-up is a simple 10 system small business set-up. I don't require any 3rd party services like Connectwise, AV or backups, etc. So what else does the Team version offer that the Pro does not? Thanks, David

When I go to the dispatch calendar, its showing completed tickets. How do I change this? Why would I dispatch someone for a completed ticket? lol Thanks for any help, Steve

Hi, I am looking to use Pulseway to patch our clients servers. However there are some clients that need them patched in a specific order. For example I want to patch the VMs on the Hyper-v then when they have completed run the patches on the Hyper-V host. I may be missing something obvious but can't seem to find how to do that. thanks

For customers with locked down outbound access we need to get them a list of IP' to allow Pulseway to function properly, including the Pulseway Remote access. The list that has been shared is: 69.65.50.4 69.65.50.6 69.65.50.5 69.65.50.9 69.65.38.27 The customer added those, but the Pulseway Remote was not working until they added 69.65.48.240 as well. Does anyone out there by chance have a current list of IP addresses for the Pulseway communication to function properly? Thanks

I've requested a trial and I just configured a server. I'm using mycompanyname.pulseway.com. I've configured a mail server under server admin > settings > email and the test email is getting delivered but no notifications at my mailaddress. Did I miss something ?

Not sure where to file this. I thought there was a PSA area, but I don't see it tonight. In PSA ticket details I see a section called "Duplicate Alarm" I can't find any reference for this in help or user guide. What is this and how does it work?

Is there a way to monitor the temperature on a machine on an on-going (or logged) basis? I would like to set a notification to be sent when the Core Temp reached xx degrees. I see that it is monitored in the hardware section, but i can't find a place to trigger an event. Thakn you,

Is there a w way to prevent Pulseway creating the task "PulsewayServiceCheck" that starts Watchdog.bat? i tried removing the task but it;s recreated on every restart, while disabling the task works i would still like if there is (or if it can be implemented in the future) to prevent creation of this task in the task scheduler

Hi guys, I got the latest update of Pulseway but it seems to have broken my maintenance mode? Everytime i try to get a managed server to enter maintenance mode, i get the 'maintenance mode command failed' error. Anyone having this issue?