General

Dear users, Pulseway has recently launched a major project to improve the service for customers hosted in our North American data center. This will see all North American, South American and Asia Pacific customers, currently hosted in the US, move to a more robust, performant and secure data center situated in New Jersey. As we are sure you can appreciate, this is a significant project so we will be migrating customers in phases over the coming weeks. Your account manager will be in touch soon to work with you to plan your move at a time that works for you. However, if you wish to be included in one of the early phases, please contact your acc…

Hi All, Following on from the email you were sent on Thursday 30th November, I am writing to confirm the date of your migration to the new European data centre. Your Account Manager will reach out to you with more information regarding your migration date and time and for more information on the move and what it will mean for you check out the following article https://intercom.help/pulseway/en/articles/8656795-migration-of-eu-data-center This migration will deliver improved performance as we continue to grow, as well as giving you access to the Reporting advanced templates that deliver a whole new level of insight into your environment. …

The update you've been waiting for has arrived, packed with features to make IT management smoother, faster, and more efficient. Here are some key highlights: 🍏 Apple Business Manager Integration for MDM: Set up devices for automatic enrollment in MDM as soon as they're turned on! With zero-touch deployment and mass deployment across all Apple devices, there’s no manual setup needed! 🖥️ Remote Control On Demand: Technicians can now gain temporary remote desktop access to computers without an installed agent, even if users lack Admin permissions. Enjoy unlimited usage, instant access, and agent-free connections. 💾 Datto Endpoint Backup Integration: Get eas…

Pulseway 9.14 just dropped, bringing you more control, flexibility, and automation to make IT management smoother than ever. Here’s what’s new: 🔒Apple MDM Enhancements Managing App Store apps on macOS just got easier! With the new Apple MDM Applications profile, IT admins can: ✅ Auto-deploy apps across devices for seamless installations ✅ Automate app updates with zero manual effort ✅ Track installation & update statuses for better compliance Now powered by Apple Apps and Books (formerly VPP) for streamlined app management! 🔧Patch Management Upgrades We’re giving you more control over Windows Updates, even outside of Pulseway: ✅ Expand…

The Pulseway Referral Program is finally here, and we couldn’t be more hyped to share it with you! 🎉 Becoming a Pulseway Ambassador is super easy. Here’s how you can get started: Click the link that fits your region and fill in your details (name and email) Get your exclusive ambassador link Share it with your friends, family, neighbors, acquaintances – basically anyone! 💰 The best part? As soon as someone buys a Pulseway subscription through your link, your reward will be on the way! Check if you’re eligible to join the program here: US Program Europe Program ANZ Program Be among the first to score that gift…

Hi I see 3rd party patching is now active but is an additional cost. This has been on the roadmap as an upcoming feature but additional costs were not made clear. Pulseway is now beginning to lose value? Regards, Andy

Hi, apologies if this has already been asked but I couldn't find a direct answer/fix for this myself. Essentially, I have reinstalled Windows on one of my machines and rebuilt the machine itself (hardware wise). When I download the manager onto it, I go to register the system and it accepts my username and password but tells me that there are no "agent Groups" available and so prevents me from registering it. I didn't have this issue when I installed pulseway the first time around on this device (before I had to totally reinstall win 11 to fix a weird bug that had crept in) I am using a free account and so have removed the previous iterations of pulseway for this mac…

This is not 2FA... it's bothering you with an email to login to your account. Two-Factor requires any two of these: Something you know (your username & password, check) Something you have (a software/hardware code generator, a Yubikey) Something you are (fingerprint, etc.) Bio-metrics are far from perfect, and usually avoided in these situations - I'm just amazed you went through the effort to implement this "2 factor send you an email" when it's simple to implement the time-based solution that is used by Google and others. I've been waiting for a long time for you to add 2FA - and to have it implemented like this is insulting; I feel like you ma…

Deploy BitDefender antivirus to your endpoints with just the level of protection you need, all with one click. Additional In app support for Bitdefender Endpoint Detection and Full Disk Encryption further strengthens your security.

Something keeps turning off my push and email notifications. I have again turned them on using the website and just checked my iphone and they are showing enabled. Why would they keep turning off?

Hello, We are long-term Pulseway customers but lately the Pulseway client has developed a bug and continuously uses up to 20%+ CPU utilisation. We logged this with Pulseway on the 4th of July this year but they have been completely ignoring the ticket. I regularly reply to the email thread for an update (at least once a week) but I am ignored. The only time I had a meaningful response was when I threatened to cancel our subscription. This was short lived and now I am back to being ignored with no status updates on my ticket. We like the product but we have a handful of servers with this bug and I am simply installing other monitoring products on them. Today…

First off compliments for such a great product that i'll be using for a long time. I understand the remote desktop is in beta however i have not seen any doucmentation on whether multiple screens will be supported. This will pretty much be my deciding factor whether i can go without getting teamviewer... everyone at my company has at least two screens so this makes the feature unusable if i cant see multiple screens. Thanks.

Hello, I have been using the (PC Monitor) Pulseway Remote Desktop on my machine for quite awhile. I decided to uninstall the old pc monitor client to replace with the pulseway, after that I could use the remote desktop anymore. Getting this error; I noticed the file; pcmrdp-agent.dll is missing. I tried forcing the client to update but no luck. All the others pc I have runs Windows 7 they all have the file but not Windows 8.1. When trying adding a file in to the folder I get access denied even tho I'm the admin. So there a easy way to get this fixed?

Let me start off by saying this is not meant with any kind of hate or ill will. I very much love the Pulseway product overall, and I have been using it for a quite a number of years now. I very much want to see Pulseway continue to improve and catch up to a lot of the other RMMs out there by addressing some obvious "misses" with certain aspects of the software. This is going to be a bit of a novel but I hope the Pulseway staff and the community give it a read and feel free to comment, add suggestions, etc. The below items are too much to put into a bunch of separate feature requests. I apologize in advance if this is too much in one spot Interface/Web UI…

Hi New trialist here and was wondering if the community would be able to assist with some of my queries instead of flooding official support with these queries. TYIA. (a) Notifications Understand that there are 2 types of the notifications - PUSH and EMAIL. Have been able to enable them using the PW Manager. If both are enabled, does that mean all devices in my account that are PUSH capable will receive these PUSH notifications while at the same time, EMAIL notifications will also be sent out? ( Notifications - Email I am only trialing the professional version, not enterprise. Understand that one is able to customize the email notifications in the enterpris…

Hi I have a four computers on my account. I tried to log onto the PC Monitor website this morning, where I got this error message "access to this service is limited to active subscribers only". The client software is working (PC Monitor Manager) OK and I am receiving notifications on my phone. PC Monitor Dashboard has also stopped working. I do know my subscription has run out but I understand you can have up to 5 computers free for personal use. James

Hi all, we do apologise for the inconvenience and service disruption, our storage provider had to reschedule the data maintenance works last minute and some instances might get affected. Most of the functionality should be working as normal, while the online billing portal is expected to be down till the maintenance works are over. We do apologise for this inconvenience and service disruption. Moreover, we have officially taken a decision to switch the data providers and we are in the process of migrating to a new datacenter provider. We will be prioritising the customers who are expressing their concerns and would like to be moved first. Please mention this to your …

when will you release a mac version of mobile pc monitor?

Hi, I only found out about this today when I saw it in the App Store and I'm impressed. Set this up initially for home use and may subscribe to manage all my PC's After finding out more I am also interested in seeing if I could use this for work too as it would make everything so much easier. Now here comes the question... Can the dashboard and mobile app handle multiple accounts one for personal and one for enterprise? If not, will there be plans to allow users to do this? Thanks Vinny

Hi, One of my Windows PC's went down for a disk controller error. One time it restarted and another time it shut down. Checking the windows logs I found the disk controller error event and the Kernel-Power event (both in System log event). I trapped the events in PC Monitor but when all this happened again the only alert from PC Monitor was for the disk controller event but nothing for Kernel-Power. Just to understand. If a windows machine goes down windows has just the right time to log the event but I guess PC Monitor has not got time to alert. If this is right I guess I can't trap the Kernel-Power event. Thanks Daniele

Hi, I just had 7 of my monitored servers go offline. Because they had no internet connection they couldn't alert me to the fact pinging had failed. Indeed the only notification I had (and a bit of luck really) was that I was running the Dashboard, which flashed a few of the machines (though nothing in red and no beeps to draw my attention). As such this seems a bit of a chink in PCMonitor's armour. A slight flaw in a brilliant system. If I'm missing something, please do let me know how I can be notified of servers that have gone offline (no net connection, perhaps even no power). If not, any chance of a fix/extra option? It would be very very helpful.…

Hello, I'm trying to find where to run an uptime / downtime report or get some type of history (graphed would be excellent). I assume I'm just missing it somewhere, seems like a pretty fundamental feature of RMM. Thanks!

Pulseway, what the *****? Over the last two weeks I have had to re-install half of the agents on my network, because the client stopped working. I have servers telling me that they have pending reboots, and after I reboot them, Pulseway still says they have pending reboots. I have servers telling me that servers require updates, but the actual system says that no updates are needed. I’m paying for this *****???? Guys, maybe stop adding so many new features, and make sure your core functions work. And please don’t have a salesperson try to call me. One more month of this ***** and I will be cancelling.

Hi Having a bit of an issue starting the service This had been installed and working correctly but I think some windows updates were run on the server and I am unable to start the service now Keep getting the error "Unable to start service" when I open the PC monitor manager and try to start the service. Any help much appreciated

New to PW. Need to setup a notification when Internet is lost from our provider. I already have server monitoring, but need to know when the entire connection to the outside is lost. Thanks.