Joseph Landers Posted October 28, 2023 Share Posted October 28, 2023 Hi, apologies if this has already been asked but I couldn't find a direct answer/fix for this myself. Essentially, I have reinstalled Windows on one of my machines and rebuilt the machine itself (hardware wise). When I download the manager onto it, I go to register the system and it accepts my username and password but tells me that there are no "agent Groups" available and so prevents me from registering it. I didn't have this issue when I installed pulseway the first time around on this device (before I had to totally reinstall win 11 to fix a weird bug that had crept in) I am using a free account and so have removed the previous iterations of pulseway for this machine so I am under the quota of devices I can add but still nothing. I can see that everything on the online pages appears in order. The service doesn't appear to have started (but I forget if this happens before or after registering the device on the system?) How do I go about fixing this? I am running Win 11 Home on the device and have downloaded the 64 agent (if there is anything else needed, do let me know) Destari and petak33 2 Link to comment Share on other sites More sharing options...
Administrators StefanMcl_Pulseway Posted November 1, 2023 Administrators Share Posted November 1, 2023 Hey @Joseph Landers Thanks for reaching out apologies for the late reply. To answer your question, are you creating your agent groups under Configuration > Organization Thanks, Stefan Link to comment Share on other sites More sharing options...
pax0707 Posted November 7, 2023 Share Posted November 7, 2023 Same issue. Old free account 4/5 systems, group definitely exists 1 organization found. Please select the organization [1] xxx Enter selection: 1 1 site found. Please select the site [1] xxxx Enter selection: 1 No agent groups available. Please create a agent group for the selected site. Destari 1 Link to comment Share on other sites More sharing options...
SoNot Posted November 11, 2023 Share Posted November 11, 2023 +1 Having the exact same issue on a Debian-based Ubuntu 22.04 Jammy system Link to comment Share on other sites More sharing options...
BytePhil Posted November 13, 2023 Share Posted November 13, 2023 I am having the same problem. Also with free user but only one system registered. I've created two groups with each having a new agent group but I am getting the error "No agent groups available. Please create a agent group for the selected site." Please fix this! Link to comment Share on other sites More sharing options...
Destari Posted November 13, 2023 Share Posted November 13, 2023 I am also experiencing the same issue on Debian 11. I have tried 2 different organizations, different sites, and creating new agent groups from scratch. The organization and site changes appear in the client, but it still is unable to select an agent group even though it exists. This does not appear to be affecting Windows clients in my case, only my Linux clients. Link to comment Share on other sites More sharing options...
Administrators StefanMcl_Pulseway Posted November 13, 2023 Administrators Share Posted November 13, 2023 @SoNot @BytePhil @Destari Hi All, Thanks for reaching out, Firstly are you all making sure that you are creating your agent groups under Configuration > Organization? If so and this is still happening reach out to me with your pulseway email and I will raise a support ticket for you all and we can get this sorted! Thanks, Stefan Link to comment Share on other sites More sharing options...
pax0707 Posted November 13, 2023 Share Posted November 13, 2023 Debian 12. I created a new group, a new site with a new group. Still the same error. PM sent. Link to comment Share on other sites More sharing options...
DavidEllison Posted November 16, 2023 Share Posted November 16, 2023 (edited) We are also experiencing this issue. Im able to choose Org and site. but there are no agent groups to choose. This is Windows 10.0.19045.3570 Edited November 16, 2023 by DavidEllison Link to comment Share on other sites More sharing options...
Akits Posted November 20, 2023 Share Posted November 20, 2023 I'm having the same error, running on ubuntu 22.04. No agent group to choose (and I have three agent groups: Legacy, Linux and mygroup). Link to comment Share on other sites More sharing options...
JayT Posted November 21, 2023 Share Posted November 21, 2023 Also having same error where user agent cannot see multiple groups. Any updates Pulseway? Link to comment Share on other sites More sharing options...
pax0707 Posted November 21, 2023 Share Posted November 21, 2023 I have an open ticket with the support about this. No updates. For windows they suggest going to configuration, group and downloading the custom installer, no such option for linux distros. Link to comment Share on other sites More sharing options...
Administrators StefanMcl_Pulseway Posted November 21, 2023 Administrators Share Posted November 21, 2023 Hi All, Juts popping in to let you all know I'm not ignoring this, I'm trying to elevate it to a higher level as it is clearly effecting a wide group of users. Support are aware of this and we are trying to get a hotfix, so the second I know something I will let you all know ASAP. Thanks, Stefan pax0707 1 Link to comment Share on other sites More sharing options...
JonPugh Posted November 23, 2023 Share Posted November 23, 2023 Having the same issue, Also happening on MacOS (ARM) Link to comment Share on other sites More sharing options...
doh Posted November 24, 2023 Share Posted November 24, 2023 +1 - happening to me too (Ubuntu 22.04) Link to comment Share on other sites More sharing options...
CharlesMX04 Posted November 26, 2023 Share Posted November 26, 2023 Hi I'm having the same issue. Link to comment Share on other sites More sharing options...
Administrators StefanMcl_Pulseway Posted December 1, 2023 Administrators Share Posted December 1, 2023 Hi All, I have an update for you all and I want to thank you all for your patience. The Windows and Mac devices that were affected should have been solved earlier this week and you now should be able to set up as desired. For Linux users there was a bit more work to be done but I'm happy to announce that the fix has been passed through QA and is being released sometime to day so, expect the issue to be rectified in the 24 hours approximately. Again I want to thank you all for you cooperation and patience and if anyone needs assistance with anything else please let me know. Have a nice weekend everyone, Stefan Link to comment Share on other sites More sharing options...
ST Beverly Posted December 1, 2023 Share Posted December 1, 2023 8 hours ago, StefanMcl_Pulseway said: Hi All, I have an update for you all and I want to thank you all for your patience. The Windows and Mac devices that were affected should have been solved earlier this week and you now should be able to set up as desired. For Linux users there was a bit more work to be done but I'm happy to announce that the fix has been passed through QA and is being released sometime to day so, expect the issue to be rectified in the 24 hours approximately. Again I want to thank you all for you cooperation and patience and if anyone needs assistance with anything else please let me know. Have a nice weekend everyone, Stefan I think this may need a little more time. I'm trying to onboard a MacBook Air right now within my workplace as we have agent groups set up for the both Windows and Macs. But I'm still not able to register the MacBook Air as I am getting the "no agent group available" message after entering our account information. Link to comment Share on other sites More sharing options...
pax0707 Posted December 2, 2023 Share Posted December 2, 2023 Debian still not working. Guess I need to wait a bit longer. CharlesMX04 1 Link to comment Share on other sites More sharing options...
CharlesMX04 Posted December 2, 2023 Share Posted December 2, 2023 Raspberry pi still not working. petak33 1 Link to comment Share on other sites More sharing options...
pax0707 Posted December 3, 2023 Share Posted December 3, 2023 Still the same. Link to comment Share on other sites More sharing options...
pax0707 Posted December 3, 2023 Share Posted December 3, 2023 Nope. Debian 12 Link to comment Share on other sites More sharing options...
Administrators StefanMcl_Pulseway Posted December 4, 2023 Administrators Share Posted December 4, 2023 Ok Great, Thanks for letting me now guys i will check in and see what the status is pax0707 1 Link to comment Share on other sites More sharing options...
Administrators StefanMcl_Pulseway Posted December 5, 2023 Administrators Share Posted December 5, 2023 Ok so the fix should be propagated now can anyone confirm? Link to comment Share on other sites More sharing options...
pax0707 Posted December 5, 2023 Share Posted December 5, 2023 nope To confirm that agent groups exist: Link to comment Share on other sites More sharing options...
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