Installation & Configuration

Hi, Does anyone know if the PSA is able to be on - premis as well as the RMM part? Thanks

vmware module cannot connect to vSphere 6.7.0a

Please share office 365 mail configuration

Hello, We have a deployment with around 200 endpoints based on various customer sites. Corporate have informed us that we are required to decommition the current domain name and move to a new one. Please could someone advise how we could move to a new domain (URL), without breaking the current endpoints we have configured, withought manually re-installing each one individually! Is there a way for this to be pushed to all current endpoints? Many Thanks

Failed to login with the config file, same credentials works on <username>.pulseway.com/app/login

PC Monitor Enterprise Server supports unlimited accounts allowing you to split the areas of responsibility within your team by allowing multiple monitoring accounts and the ability to "share" the monitored computers and notifications between the team members. To enable this feature start PC Monitor app on the monitored computer and press the "Change Account Details" from the Accounts tab. From the "Associated Accounts" tab you can share any computers with other accounts as read only or full access with or without notifications. You can add multiple entries for the same account sharing a subset of computers as read only and another subset with full access.

What are the ports required to be opened up for the enterprise server to be accessible via clients and dashboard. Thanks Andrej

Hello Pulseway forum. I have made an dedicated server installation, an it is up and running. Ive installed on port 8080, i know that is not standard, but 443 was in use. i have altered the settings in IIS to port 8080, and my phone clients is connecting fine to this port. Trying to get my browser to login on this port, i get an error (HTTP Request Error Status Code: 0) when i have to enter user and pass, it is working locally, but not externally. (if i enter wrongg user or pass, it says it is wrong) have i missed any settings? thanks //Rasmus

I have installed the client on most of my servers, now when I click the button to reload my account from the administrator console, I get the following error. System.WebService.Protocols.SoapException: server was unable to process request.. MM.Monitor.WebService.InvalidAccountException: invalid Username or password 295. Any help is appreciated. thanks, Larry

I cant seem to edit this on the email notifications section should I do this somewhere else or is there something I need to enable?

How can I remove registered systems from my account since I can’t access to those systems?

Hi. We are having a hosted Enterprise server. Then a device stops responding, we first get a notification after 20 minutes. Is it possible lover that time to - what about 5 minutes? Br, Martin.

I am trying to install Enterprise server. I am on the Windows Server 2008 where I installed the Enterprise, (PC Monitor Enterprise Server Administrator" and whenever I try to "Save All Settings" I'm getting a web server error "Unable to connect to the remote server" Then I get "Operation Complete" Also if I try to connect to the web interface from my desktop ( http://pcmonitor.<hidden> the FQDN) I get "403 Foridden:Access is denied" I have these ports opened on my firewall, 80, 443, 25, ssh I have a public IP with a NAT to the internal IP Registered the FQDN I believe SSL was acepted when I installed the Enterprise software. I also tried to install the …

Hi all I've installed PC Monitor enterprise with trial license and installed the windows agent on 2 systems. I can monitor 1st system without any problem but 2nd system has not been added to the system list on the enterprise server. I can validate the account on the 2nd system I also can see service details or Account details on that system but it has not been added to my system list so it is not being monitored. Any idea whats going wrong? Thanks

I'm trying to set up the Enterprise Server, but I cannot install it because it will not accept my SSL certificate: --------------------------- PC Monitor Enterprise Server Installer --------------------------- An error occurred while importing the certificate. Make sure the password is correct. --------------------------- OK --------------------------- I've exported the private key multiple times, making sure I don't mistype the password, but PC Monitor will always give me that error.

I have the Enterprise Server successfully installed and it runs with a few exceptions everything smoothly. My questions: My monitored systems is in the same IP network as the Enterprise Server are displayed for the external IP the internal. For Linux servers even just the gateway address is displayed. Push notifications on the iPhone also does not work, email is fine. Am grateful for each approach. Greetings from Switzerland CHBIE Translated with Google Translator --------------------------------------------------------------- Ich habe den Enterprise Server erfolgreich installiert und es läuft bis auf einige Ausnahmen alles Reibungslos. Meine Fragen: Bei…

Our SSL certificate recently expired and I had our certificates renewed. I imported the certificates into IIS and verified they were imported both in IIS and in the Windows Server 08 certificate manager. However, I browse to our pcmonitor web portal, there is no site running. Also, while trying to connect using the PCmonitor manager and clicking the "validate account" button, the following error message appears: Anyone have any ideas? Thanks in advance.

I'm unable uninstall pulseway, repair it or update it to the latest version. When attempting to repair it, get the message "This action is only valid for products that are currently installed." Unable to stop services as they're not present in Services, as per the article https://intercom.help/pulseway/en/articles/964192-error-1001-the-specified-service-already-exists. Deleting the folder "C:\Program Files\Pulseway" doesn't fix the issue either. Tried running "Get-ItemProperty "HKLM:\Software\Microsoft\Windows\CurrentVersion\Uninstall\*" | Where-Object {$_.DisplayName -eq "Pulseway"}" and then the uninstall string as per this article, didnt work. …

Hello, I want to disable all Remote Control functions for all users (except for some Administrators) on some systems. What is the best way to accomplish that?

Marius, I have sent an email to the support but I guess I will never get your answer, as the mail coming from PCM won't arrive anymore into my mailbox. I'm using a Gmail domain account. Last time I was also surprised that i couldnt get any email notification from your system, Your emails are not in spam, i have added your support address to my contact list and i still can't get anything. Would you please solve this issue. Thank you very much in advance !

When remoting in, screen is blurry and faded.

I have Pulseway installed on some of my servers a couple of which are DC's and backup servers how ever under notifications and the server modules tab all the options are grayed out?

Hello to all, I have actually contacted the support several times in order to have a migration procedure of our pulseway server. Unfortunately I have no feedback since... So I come to ask you. To be a little clearer on our need and our situation I will make you a small report of the current situation. So we currently have a machine on AWS that runs with our pulseway server on it, the database is on the same machine. Our requirement is as follows: We want to migrate the server to another AWS machine but we want the SQL database to be stored elsewhere on an AWS service to have a notion of DRP.

I have a Linux server with two attached USB drives. In the monitor it has the correct paths for each respective drive. However they are both reporting the same total drive space and free drive space for just one of the drives. The other drive which is a different sized drive is not being reported correctly. This happened about the time that the one drive that is not being reported correctly had a disconnect from the Linux server. Do not know what happened but I rebooted the server and it found the drive no problem. No issues with paths changing or anything. But now the monitor has the wrong drive vitals. Update: I have disconnected the drive physically,…

We run Pulseway on premise (on a windows server) and are trying to sort out routing email notifications to a mail-gateway that we manage. This mail-gateway complains that Pulseway is not using an FQDN when it makes its HELO (see attachment). Is there anyway to configure Pulseway to use a FQDN?