General

I was referred to Pulseway via one of your staff (Jamie) on Reddit but the evaluation form is saying I need to use a different email address. I'm using my work email address, I am the IT Manager for a high school. Is there a restriction on *.edu.au domains? I can't even contact Pulseway via the contact us form due to the same error.

You can now view asset info and installed applications for offline Windows systems showing the last known information.

Hi there, I have a new mobile phone with no access to the old phone content (erased). In order to register the new phone and since no longer being able to authorise the web login with the old phone, I'm being asked for one of the 10 backup codes. The problem is that I'm not able able to locate those codes and I don't see any alternative way of logging in to my account. Has anyone run into this issue and if yes how did you solve it? Thanks!

I would like to know, if it is possible to make a master of the agent, I explain to me to install manually instead of using the import of setting and going to look for the file .pcmcfg I would like that the installer is directly configured, so that we do not need to go to look for the file of conf. Is it possible to change the configuration of the agent after installing it on the machine, remotely? Is it possible to change the agent configuration via a mass reconfiguration? In order to avoid a mass uninstallation and a mass redeployment. Thanks for your help, Sincerely Dimitri Translated with www.DeepL.com/Translator (free version)

Hello. I no longer need to monitor the 6 systems I was monitoring. I've deleted them from the Web app's Account / Manage Systems section, is that all I need to do? The subscription is valid until June 2022, can I get a refund for the time not used?

Maybe I'm just missing something but how do I run a report on the last time a PC has checked in? We have had a few PCs that the Pulseway client disappeared and managing hundreds of PCs it is too hard to manually check them all. If we could run a report of PCs offline for more then X days it would greatly reduce the number of PCs we would need to check.

Hello all I am getting an error message trying to remote control into some assets. Not all, just some. Any troubleshooting tip? "Could not find the requested active session" Thank all

Continuing our commitment to providing a secure environment, accounts with access to critical areas such as editing scripts and distributing custom titles, are now required to enable two factor authentication.

Further protect your instance by restricting access to the Web Application and Rest API to specific IP addresses. Teams and users with dynamic IPs can be configured to bypass IP restrictions if they have two factor authentication enabled.

We turned on Third-Party Patching with pulseway last week in our organization. It was immediately clear we had a problem as org wide the ability to join meetings via links was broken. the only way to join meetings now was from the teams app built in calendar. I dug into the issue and found that the installation location changed from the users directory to the program files directory, however it looks to have failed to update a registry key for the users url calls specifically URL:msteams. The field that needs to be update on each users machine to correct this was to point the default entry at Computer\HKEY_CURRENT_USER\SOFTWARE\Classes\TeamsURL\shell\open\command to…

Before few days this capability is not anymore present on my iphone app, when i tap on monitored service all functions become gray for few sec and nothing happens. Is this something with free version. Because i was old ios demo user and have award option for free monitoring 10 systems on my account. I wasn't receive any info about change of my account status. Thank you for answer. ps on webapp everything working without any problems! I can stop, restart or start monitored services

Hi, Has there been any discussion on whether its possible to use Pulseway to prevent devices from upgrading to W11? I can't find anything in the forums. Is anyone using pulseway to manage this update and if so how are you going about it? We're on day 1 of considering this so way behind where we need to be. We have a large proportion registered in intune so we can manage those devices in there. But we also have a lot of standalone devices and pulseway may be our best bet. thanks

The latest version of the remote control app, no longer requires elevation when it's launched in a directory where the local user has full access to. New installations will also be placed in the Application Data folder by default for the current user, eliminating the need of elevation.

We've greatly reduced the amount of time required to start remote control sessions from the WebApp allowing you to get to the endpoints without delay.

Deploy BitDefender antivirus to your endpoints with just the level of protection you need, all with one click. Additional In app support for Bitdefender Endpoint Detection and Full Disk Encryption further strengthens your security.

Not sure if the last update has changed either Tasks, Scope or Tags but i have a few Tasks that i use each week that now report as Skipped and doesn't seem to matter if i change the script that Task is using or which Scope. Running the Script against the actual Device works. Anyone else noticed this??

So, I'm currently dealing with a pretty urgent issue that unfortunately, I am at the mercy of whenever the devs look into it. None of my tasks will run which means I'm dead in the water for a lot of my custom automation. This is terrible. I assume based on talks with staff over time, that these are something like VPS instances that area spun up? I asked regular Support to reboot my instance for the sake of it as scripts run, but tasks to control them do not, they just immediately say skipped. It's amazing what reboot can fix at times, and then Support can dig in later to figure out what happened, if the reboot works. But I was told no can do, only devs have ac…

There is currently a feature request in for Huntress to build a ticket integration for the Pulseway PSA. Whether you use Huntress or not, getting integrations like this with major products can only help the product and its community grow. Please go add your vote for Pulseway to build this integration here: https://huntress.canny.io/integrations/p/pulseway-psa-integration

I recently made a forum post in linux category. After a few days, i came back to pulseway forum to check up on it, and now it's gone. Can't find it anywhere in categories. Nor is it mentioned in my profile. Did i violate terms of this forum in some way. Need clarification. Thank You.

Simplify the way you manage scripts with the addition of search and move.

We have redesigned the Group Policies page to make it easier for you to exploit the full power of Pulseway policies. With a clean simplified navigation design and the addition of an integrated search functionality, you can find any group policy setting with just a few clicks.

Let me start off by saying this is not meant with any kind of hate or ill will. I very much love the Pulseway product overall, and I have been using it for a quite a number of years now. I very much want to see Pulseway continue to improve and catch up to a lot of the other RMMs out there by addressing some obvious "misses" with certain aspects of the software. This is going to be a bit of a novel but I hope the Pulseway staff and the community give it a read and feel free to comment, add suggestions, etc. The below items are too much to put into a bunch of separate feature requests. I apologize in advance if this is too much in one spot Interface/Web UI…

I have just noticed that I get a success event and email sent when the backup only partially works. I am using Windows server backup and backup 2 vitual servers from the host. If the backup manages to backup just one of the VMs but the other fails I am still sent success info. I do get failed if the entire backup fails but getting a success when it has not properly backed up is a bit of a problem tbh. Any fixes or workarounds?

We are about to start working with a customer that uses (almost) only thin clients to connect to a terminal server farm. We need the ability to assist them remotely at the thin client level. The terminal server is no issue. Is Pulseway able to deal with the thin client itself? Thank you in advance

Hi, only found the Option do schedule windows updates on days, is there an option to have it only update on weekends at 20:00