General

e.g. processor, ram, serial number Pulseway has gathered that information, it is stored somewhere, it is useful information for supporting customers (whether the machine is on or off), it is available via the rather cumbersome reports - so why is it not visible via systems or groups when the asset is offline? Or am I missing a setting somewhere to make it visible? Thanks EndzoneHero Offline (no asset info): Online (asset info!):

Regarding the following in the recent security response statement: At what point with 2FA be required when adding or modifying scripts? We will be prompted when saving a script, or will the upcoming change jus check that MFA is enabled on the account that is updating the script? In relation to this, are there any plans to integrate Azure AD SSO into Pulseway? (appreciate it has pro's and con's in regards to security)

BitDefender: In-product trial set-up, purchasing and provisioning now available We have made it easier to quickly get the EDR protection you need by making it possible to trial, purchase and provision Bitdefender AV, including EDR, from within the Pulseway RMM. Users can set up a free trial from the AntiVirus section of the WebApp, then purchase directly from the billing section. The new license can than be provisioned directly from the WebApp as well. Remote Control for macOS Performance Enhancements We have launched an improved Remote Control engine for macOS that delivers speed and performance enhancements. The latest release also introduces support for m…

Hello, Look like your service are down ? We are blind now, we didn't receive any supervision events from our infrastructure. Trying to log on your backend, an error occure " Database Query Exception" on the login panel ⚠ Thanks for any update.

Is device warranty info available within Pulseway??? Warranty info is available within apps such as Lansweeper and Spiceworks Inventory. If it is available, can you please tell me where to access it. Thanks.

Support, I have created a new Organization with the correct Site and Agent Group. No different to my all other Org setup. On my laptop, I can see the new Organization with the Agent. On my PC, the Organization is missing. I've un-installed and installed the Remote Desktop Client and is now on version 8.7.1 My current workaround is using Pulseway Dashboard to access the client remote agent/pc by right-mouse click and Remote Control option. Please advice how to refresh or how I can add the new Organization in my Remote Desktop Client on my PC.

Hi, I only found out about this today when I saw it in the App Store and I'm impressed. Set this up initially for home use and may subscribe to manage all my PC's After finding out more I am also interested in seeing if I could use this for work too as it would make everything so much easier. Now here comes the question... Can the dashboard and mobile app handle multiple accounts one for personal and one for enterprise? If not, will there be plans to allow users to do this? Thanks Vinny

I can enable the option in the agent but cannot find where this works? Is this a future feature? VMware Live View

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New to PW. Need to setup a notification when Internet is lost from our provider. I already have server monitoring, but need to know when the entire connection to the outside is lost. Thanks.

HI In the AntiVirus Agent Status section (Webroot), one of our systems is showing as installed but it also states "License expired" next to it The status of the system is showing on the Webroot Console as "Protected" and I can see that scans have been completed on the system recently We have a current license and have not exceeded our maximum number of Webroot systems. Can I ask why this status message is appearing and what can I do to correct it?

New user to Pulseway RMM and I'm currently reviewing the Reporting module. I see the system has several report templates by default. However, I would like to create my own template. I would like to be able to run a single report that gives me the non custom values that I am looking for rather than running several report templates and merging the data together. I'd like to create a template that reports the following: PC Name, Primary Owner, CPU, Memory, Storage (used/free), Type (Laptop, Desktop), Make, Model, OS, Last Boot Up Time and any others I deem necessary. Thanks for the assistance!

I'm new to Pulseway, but I can't seem to find a way to recover my Pulseway username (forgot what it is) in order to install on a Linux system. How can this be found?

Is there a way to be alerted to GPU hardware changes? We have had a few clients who have Nvidia 3080s and other high end cards stolen and replaced with onboard video or lower end cards. We would like to be notified for these hardware changes via an alert. I know Pulseway is able to set up custom alerts, I just don't know what we need to do to make this happen. From what I read on Google, Windows tracks this in the System log?

We are having issues with a single Pulseway agent and I need help troubleshooting it. We have 2 servers installed in this environment, the first Server Pulseway works without fault, however on the second server Pulseway worked briefly, however now appears to be offline in the web client. Connecting to the server and the service is running, agent is running, and registered. I can successfully unregister and reregister the agent. The trace.log file is below, it appears to run, and then close out with the following message: pcmontask invoked in session '1' exited with error code '0' And 5 seconds later: Collecting computer information... An…

a simple question. to manage our systems we use group policies for notifying us about general things (high cpu, windows update etc etc.) Does Pulseway prioritize the agent group policy or the settings made on the local agent of the system? for example: we have a customer with a couple systems with high CPU usage, we dont want to receive an notification for this, so i disabled it in the group policy but i still get a warning that computer X uses more then an X amount of cpu for a certain duration, i checked the agent settings localy and i see that it was still checked there that when the system has high cpu usage to send us a notification.

I am using a script to install rclone on servers when they are onboarded. The URL for the preconfigured rclone package is defined as a Global variable. I can create the workflow, and it works as expected. however I am unable to edit the workflow and I need to delete and recreate the script component: After creation of the step it appears like this and can be saved After saving and going back into the workflow it appears like this: And trying to save: My question is: Do I put a dummy value in there and will it be ignored as the script is set to asses the value on each run? Or do I have to dele…

Does anyone know if there are load limits to generating workflows. We are triggering scheduled workflows every 30 minutes, for all ~80 servers. (Yes I know that is fairly small numbers compared to most of you). Has anyone had issues with workflows hitting a performance/load limit. We may want to increase the frequency of the workflow, and definitely increase the server count. Each workflow is fairly simple, updates custom fields, tags, and runs simple powershell scripts. Cheers Simon

Can I get some step-by-step instruction for getting notification emails? I have my email set in the account overview and the email notification tab checked... but i do not get any notifications by email... Thanks

Hi, I'm receiving a lot of fasle notifications for server down. But all servers that I have checked are working fine. These servers are locate in different datacenters and different countries. Is it possible that there are problems related to Pulseway Servers? is there link where there is the possibility to check the status of the Pulseway services? edit: I have problem with website too, there are many pages very slow to load (if they load). Thanks in advance D.

Hi, I just had 7 of my monitored servers go offline. Because they had no internet connection they couldn't alert me to the fact pinging had failed. Indeed the only notification I had (and a bit of luck really) was that I was running the Dashboard, which flashed a few of the machines (though nothing in red and no beeps to draw my attention). As such this seems a bit of a chink in PCMonitor's armour. A slight flaw in a brilliant system. If I'm missing something, please do let me know how I can be notified of servers that have gone offline (no net connection, perhaps even no power). If not, any chance of a fix/extra option? It would be very very helpful.…

Hello all, I am trying to upgrade my Pulseway Free account to a paid Pro account, but I have ran into two issues: -First, I made the mistake of making a Team account thinking I was upgrading to the Pro account. I only noticed my mistake after seeing the 10 license minimum requirement. I do not have the option of deleting/closing the account. What would be the best way of doing that? -Second, when trying to use the link my.pulseway.com/main/subscription/manage I am receiving the error "Payments system is not available. (106)" Not seeing any other way to upgrade. Any thoughts or am I going about that the wrong way? Thanks all!

Hi all, I'm an administrator, I would like to know if there is a way to force users to receive notification or, at least, if there is a way to know if they have notification. The best could be a report that shows associations amongst users,group and system. Thanks in advance for every suggestions Danilo.

Hi, i want to know how i can monitor the dropbox daemon on linux, i'v tried things with workflow but when i stop the service manualy it won't send me a notification or try to restart the service, and that is bothering me becaus on our servers we need to have dropbox running all the time for our application, i know that dropbox is weird on linux, it won't show with systemctl, but it's still like a daemon. I'm running debian buster machine all up to date with the last pulseway agent

Hey Guys - First, I love your product - especially the iPad interface. Thanks for the constant updating and addition of new features! I have a question about something that I've tried to locate, but don't know if it's offered. It would be an incredible feature if so... On my home server, I run a few python-based webapps as well as a few other services. Most of these all write to individual text-based log files (one or more) which are in various paths on the PC. Is it possible to set the Pulseway agent up to monitor a log / text-based file in a specific path - and/or - all log / text-based files in a specific path? If so, great! If not, below are the t…