Webroot status showing as License expired

[morganc]

HI

In the AntiVirus Agent Status section (Webroot), one of our systems is showing as installed but it also states "License expired" next to it

The status of the system is showing on the Webroot Console as  "Protected" and I can see that scans have been completed on the system recently

We have a current license and have not exceeded our maximum number of Webroot systems. 

Can I ask why this status message is appearing and what can I do to correct it?

[Jamie Taylor]

Hello Morgan, 

Sometimes a new Webroot license is not recognized correctly and shows 'License Expired' error in the Agent Status.

Please read this article to fix it and let us know if it works.

Thank you.