Bugs

Processes on SBS 2011 reporting wrong memory usage for Microsoft Exchange Store. Actual value in Task Manager - 380,412K, Value in Pulseway Processes - 9770MB. Agent Version 4.8.5

When attempting to use the Remote Desktop Client to connect to a Windows 2003 Server I receive the message: "The screen cannot be captured at the moment. This could be due to fast user switching or a minimized/disconnected remote desktop session". I've seen this error documented on other forums for TeamViewer and the vendor says the latest version resolves it. There is also a workaround documented here: http://ram.kossboss.com/teamviewer-error-screen-captured-moment-due-fast-user-switching/ , but I can't implement it because I can't find the service by the TeamViewer name or access a stand alone installer of the RDC. I'm hoping Pulseway techs monitor this forum since I…

Hi there, I wanted to change the agent on a machine so it did push alerts only and no emails. When I went into "account details" I unchecked the "email" checkbox and tried to hit "save" but it said my email address is invalid....this is because the TLD for my email address is .CONSULTING ....I am assuming that the agent validates the email address based on the TLD, and .CONSULTING isn't on the list. Can someone look at this please? Thanks in advance!

Hello, I have found that running chocolatey install or uninstall commands via Powershell through the webapp results in the client showing "offline" in Pulseway. I have experienced this with Windows 7 Professional and Windows 10 Enterprise. After checking the system I dont see any errors in the Application or systems logs and the Pulseway service is still running. I used a command like this "choco install skype -y" which should just install the skype package from the chocolatey repository. After restarting the pulseway service on the client it appears online again, but for me this is quite a problem since I update third party packages via remote powershell and chocola…

Since my client agent version update to 4.8.4 I have not been able to view Windows Updates in different apps. I have Android and Windows for the monitoring and I've even tried the web application. I have mixed environments with Windows 7, 8 and 10 and the issue exists for them all. It may not be version 4.8.4 that is the issue. Could be a Windows Update that caused the issue. I keep most of my systems completely up to date including all optional updates. Any help will be appreciated.

Remote Desktop Client does not allow me to connect. States "Please update your agent". How do I update the agents remotely? Attached is a picture of the error.

I keep getting this in my system log on ubuntu 14 pulseway: Error while registering online:SOAP 1.1 fault: SOAP-ENV:Client[no subcode]#012"Timeout"#012Detail: connect failed in tcp_connect() Anyone seeing this?

I'm trialling the software on a couple of servers and workstations but we've run into an issue during install on a Windows 2012 Essentials server. During install we get an error relating to a corrupt cabinet file, anyone else had this issue?

Hello, When trying to install the Pulseway manager 4.8.2 today on a number of PC's and received the following error: The formatter threw an exception while trying to deserialize the message. .... (see attached screen shot for reset of the message). I'm new to Pulseway, having just installed an Enterprise Server instance (version 4.8) so am unsure whether this is a bug, or a deployment or newbie issue. I only just noticed that the agent version on your website is 4.8.2 and I'm assuming that our server is 4.8, given that I can still install the 4.8 agent without error. So with this error occurring using 4.8.2, do I need to upgrade the server, or is this minor version incom…

I sometimes work behind an auth proxy. Sometimes I forget to select the proxy option in Remote Desktop before I attempt to log in. Next time I try and log in, after setting the proxy settings, it never logs in. I start task manager and kill the pulseway processes, but it makes no difference. The error is the 407 proxy requires authentication error. Curiously, if I start the Dashboard, it works fine.

I just started installing Pulseway on a handful of servers on Friday and when my backup solution (Altaro HyperV) ran I received an identical error from all the servers that had Pulseway installed. All other servers backed up normally. A second attempt at a backup on one of these servers resulted in the same error. Volume Shadow Copy Service error: Error calling a routine on a Shadow Copy Provider {74600e39-7dc5-4567-a03b-f091d6c7b092}. Routine details BeginPrepareSnapshot({3a3f5c6c-b8ea-41e6-9c7c-4395e32eed8e},{6d6dfab3-cbbd-453f-9574-1c9028bc5084},\\?\Volume{72837287-f3cb-11e2-be5a-806e6f6e6963}\) [hr = 0x80070020, The process cannot access the file because it is being u…

Hi guys, I've configured the Monitor and Manage Windows Azure, and successfully added my subscription. However I don't see any additional options in either the mobile app or web portal - am I missing something? Thanks

I am running PulseWay on my Mac laptop, running 10.10. Agent version 4.7.6. This doesn't happen all the time, but when it does it won't stop until I reboot the machine. About once a week, and I haven't figured out why yet, PulseWay's Helper crashes. When it does, launchd attempts to restart it. I then crashes less than a second later, and this goes on forever until I reboot. I've tried using launchctl to unload then reload the Daemon, but that is ineffective. The only thing that returns the system to normal is a full reboot. There is also a heavy load on system resources when this happens, as the crash reporter loads for every crash and slogs down the system. I'd re…

Not sure if this is already a known issue??? Windows Updates Report doesn't work (IOS, HTML5, Andriod etc.). All agents come back with "Status Unknown". Darryl

Hi, with Remote Desktop version 4.7.6 I noticed some bugs: When Remote Desktop is opened for some time, the Num Lock on my local keyboard gets set to whatever is set on remote machine and cannot be changed as long as Remote window is opened.Also typing into local programs is not possible if remote window is frozen (which seem to happen after leaving remote window active for few hours). Closing Remote window helps.ALT+TAB does not work in remote window, neither inside it, nor out of it (I expect it would switch windows either inside remote session, or to switch off of remote window, but nothing happens)And to wishlist: Copy-Paste file transfer to/from remote computerand ma…

Hello everybody A monitored server was offline in Dashboard all the time. Tried to reinstall --> no change. Delete device from dashboard and reinstalled again. Device is activated and even connected to, (Test notifications and validating account is working to.) But it still doesn't appears in Dashboard or mobile app and so we aren't able to perform any action on this device. In addition to that we are encountering this problem: When i try to establish performance counters I'm getting this: "Name der fehlerhaften Anwendung: PCMonitorManager.exe, Version: 4.7.6.704, Zeitstempel: 0x5598214a Name des fehlerhaften Moduls: ZIPPerformance64.dll, Version: 9.0.4.121, Zeitstem…

It seems like when I try to restart a service in windows 10 it freezes with "stopping". Are there any known bugs with windows 10? Thanks

Hi! I configured the agent as in the handbook described. My Kiwi-Server receives logs but the heartbeat-server doesnt show up any results or data. Though website is working but no data. Is there a way I can fix that bug? Thanks Roman

Hi There I unfortunately deleted a Device out of the Dashboard. I reinstalled the Agent on the Device and restartet the Device. The Account validating on the Agent seems to be ok but the Device doesn't appear in Dashboard nor online ( https://my.pulseway.com/).Already tried to reinstall and delete the Pulseway folder, restarting agent --> No effect. System info: Windows Server 2008 R2 installed on ESX Host Thanks for any help Kind Regards Patrick

We are trying to set up SSL certificate monitoring, and it's working fine for our standard certificates, e.g. test.company.com and prod.company.com. When viewing the certificates in the app we get the number of days left before expiration. So far so good. However, as soon as we add our wildcard certificate, *.company.com, to the configuration, the "Certificates" page for the server in the app just shows "Loading monitored certificates...", eventually yielding "Data not available." As soon as the wildcard certificate is removed from the config, we can view the others just fine.

Pulseway's sensor monitoring feature may cause VSS locks during notifications checks and may interfere with VSS backups. To prevent VSS locks you can disable hard disk sensor monitoring from Pulseway Manager -> System. Regards, Chris Pulseway Support

Dear Professional: Pulseway Version 4.75 (build 5) On one machine, Pulseway PCMonitorSrv.exe runs 40 to 50% CPU usage for maybe 80% of the time in a kind of cyclic fashion ... not always at 50%, sometimes at 5%. One single machine exhibits this behavior for about 5 or 6 months now. The machine (and others) have been running PCMonitor/Pulseway successfully since the beginning. Several machines (clients & servers) have run fine for years. Ordinarily, I would kill process tree and move on in the hope that the bug or issue would be corrected in a release wave. So, by now I come to the conclusion that I have a mis-configuration or some other issue I need to fix on my…

Had 3 Win servers crash last night and on reboot they came up Windows Repair! Yikes. Server 2012 R2 Server 2008 R2 Noting that a 2008 R2 standard server is incorrectly identified as Windows 7 In the Pulseway monitor. as a matter of fact I have at least 3 servers that say window7 when they are 2008 R2 Standard!! these servers were setup in veeam as APPLICATION AWARE backups. We reboot few times and no luck with veeam backup. After disabling PULSEWAY client veeam worked fine and no crashes since then. Can you advise. Thanks Clark

I reckon that with 4.7.4 the remote desktop is final? i can see in manage devices that all my clients is up to date, and i am trying to remote desktop to some windows xp machines (that are on the road) but i get the error: The agent remote desktop libraries are not up to date, please update them to the latest version. i have tried all my XP installations, both virtual and physical, and i cant connect to either f them, they all respond with the same error. what do you suggest i should do now? thanks.

I have updated my iphone to ios 8.3 and since doing that am unable to wake up devices, I can shut devices down okay, I can wake up the same devices on an Android device fine. I have also uninstalled the iphone client software and reinstalled it and it still does not work. Is this a known issue?