Bugs

6.0 dropped for me this morning. I hate it and I tell you why. After going through the painstaking process of setting up my Organizations, Sites and Group, I am left with no endpoints visible. The only place I can find them is under Systems > Systems (this needs to be reworded as it is redundant - maybe Systems > Endpoints OR Endpoints > Systems, your welcome for that tip), anyway, while under that location I can see all my endpoints but they are ALL in the wrong location with no way that I can see to move them to where they should be. There needs to be a way to move them either with a dropdown or a drag and drop approach. I did log into an endpoin…

Hey guys, I use Notes in PSA tickets to communicate with end users thus keeping all communication in PSA and out of email/Outlook. My email templates use the reply separator field. However, when the end user replies, I still get the text header information that Outlook inserts above the reply separator. Other email parsing platforms I've used before don't have this issue. I think its because the parser can understand Outlook's reply separator/original message divider. Can you guys address this? Here is an example of what I see in my replies:

For about the past three and a half hours, new alerts from Pulseway have not created tickets in the PSA system.

I've noticed lately that when I have a remote session live on a machine, my local keyboard input is not being accepted in items such as Notepad, Chrome, Outlook, etc. This seems fairly system wide and I'm not always able to replicate the problem. This is likely something to do with the keyboard forwarding method, but I can't isolate this myself. Also, this does occur on several different machines - not one workstation in particular. As soon as I close the remote session, the keyboard functions normally in my local Windows 10 environments. Good luck with this one - it seems very transient.

Hi, we are currently testing Pulseway. While doing so we noticed that the Remote Desktop Client and the Dashboard Application always crashs when we try to start it. Running System is Windows 10 Version 10.0.17134.0. The Event Viewer says nat a .NET Runtime Application Error causes the crash: Anwendung: Dashboard.exe Frameworkversion: v4.0.30319 Beschreibung: Der Prozess wurde aufgrund einer unbehandelten Ausnahme beendet. Ausnahmeinformationen: System.IO.FileLoadException bei � ..ctor() bei � .�(System.String[]) Name der fehlerhaften Anwendung: Dashboard.exe, Version: 5.4.1.219, Zeitstempel: 0x5a8af8a2 Name des fehlerhaften Moduls: KERNEL…

I'm trying to edit/create a new log alert. 1. When adding a new Event ID to an existing alert (comma delimited) and press Save, I get the following error in the console, and so the change cannot be saved. TypeError: n.split is not a function at e (Configuration?v=9UgYGKSsgKBU9Z8hKYeBn1ZGSfClMiErmwarSJ-k9Nk1:1) at h (Configuration?v=9UgYGKSsgKBU9Z8hKYeBn1ZGSfClMiErmwarSJ-k9Nk1:1) at b.i.save (Configuration?v=9UgYGKSsgKBU9Z8hKYeBn1ZGSfClMiErmwarSJ-k9Nk1:1) at fn (eval at compile (Angular?v=p7XkODdFRlnxHp13elrK938iS1GuRjGvjEN1SZnD5Xk1:218), <anonymous>:4:341) at f (Angular?v=p7XkODdFRlnxHp13elrK938iS1GuRjGvjEN1SZnD5Xk1:258) …

I imported all of our hardware assets, computers and other devices into PSA. I set the 'Name' field for computers to match the name in RMM. When a ticket is created from a machine via RMM, a duplicate hardware asset is created with the same name. In the attached you can see an example of this. The first item was created recently, automatically. The second item was created initially when I imported all assets.

I'm trying to help a user who reported some issues, and I need to see the system logs. Every time I click, after about 15 seconds, I see the error: Data not available. At the same time, I'm able to see the Application log, however, Security log also returns this error. To my knowledge it only happens on one PC, I can access logs on all other PCs I checked. Let me know if I need to provide any additional info.

Hi, In the "Service Desk" if you do a search, and then a "Batch" command, the batch includes only the items from your search. Perfect. If you are in "Finance, Invoices" and do a search, and then do a "Batch", the batch includes "ALL Invoices". Can someone else confirm if they are also seeing this. I know you have other options when you get to the Invoice Batch screen, but that batch screen does not include all the search features. It would be nice for the search then batch feature to work the same as it does for Service Desk, --- OR --- it would be nice to have the other search features in the Invoice Batch screen. Gary

Hi, Don't know if its intended this way but... We added a system under a different account under our server. But when we want to apply Group Policy's to that group we cannot do that. The Group that the system is in is not visible to us. Is that intended that way or something that's just not there yet? Please let us know, we are planning to use multiple users in Pulseway for better Security for example every company that we manage will get its own username and password where the systems are added to. Than we give our "Admin / MGMT" account Full Access. But that means for now what I can see that we cannot apply group policy's. See the scr…

Several agents in different groups are showing offline. During the day (Production Time) they are online then goes offline. We can confirm the workstations are physically online. Power settings are all set to never sleep. Any ideas why they are offline?

When you run a script, it asks if you are sure you want to run it. When you run a task, it just runs right away. I see an issue here. If it is important enough to ask you if you want to run a script, then why not a task. Tasks include your scripts, but run them against many systems that you set. If you hit the RUN button instead of the EDIT button, then the task just takes off and does its work. What do you think?

Hi all! I have removed a decommissioned server from our inventory, but the alert streamer keeps being red and reports, that the computer is off-line. The computer isn't on any accounts systems lists. Regards, Morten

Using the dashboard I updated the settings for a client's machine. I added in cpu and hard drive temperature monitors setting them to the default 70 C. Less than a minute after updating the dashboard reported all 3 were elevated temperatures. It was reporting them in Fahrenheit. I again edited the settings and double checked. Hardware sensors were set to report in Celsius. I deleted the hardware notifications, uploaded the settings and it ceased to report the elevated temperature. I again, edited the settings, added the hardware notifications for the cpu and hard drive, saved them and the dashboard again reported elevated temperatures in F!

In the Pulseway Dashboard (V 5.4.1) we are noticing servers showing as Offline and then they go back online in 1 or 2 min. The issue is, the server is not offline. First, we setup Pulseway to show servers RED when they go offline, and more important, I'm connected to the server working on it. Then a few other servers show offline, and then go back online in 1 or 2 min. and this keeps cycling through our screen saying servers are offline at random. Anyone else seeing this.....Very weird.

If you create a new ticket (post date of service), you can add a travel expense for a date before ticket creation. You can also change the expense date successfully if done from the expense entry inside the ticket. However, if you go to "My Expense Reports" and open the expense and try to change the date to before ticket creation, there is an error "cannot create expense before ticket creation date". Its easier to do this from My Expense Report and you should never be prevented from adding an expense dated before ticket creation. Thanks

Hi, I think this is since the last update. When the RMM starts a ticket for a client, it does not include the Default Contract when starting the ticket. If I start a ticket manually for a client, it does pick the default contract. This is a large issue as I am having to go back the full month, find any ticket created by the RMM and edit the tickets to add the contract rate. Gary

Hi Guys, I'm setting up the patch policies, I've got some strange behaviour - the patching policy history in Pulseway indicates the "Available update didn't match any rule and was ignored." however when logging into the server I can see that update was installed. See the screenshots below - specifically for update 4132216

Since the new update 4.0.11.1, the time sheet rounding feature is not working. We bill everything on a 15Min interval. It used to be when I approve time, I just click on an entry that is not in a multiple of 15 Min, and the program would round up the number to the next 15Min for me. This no longer works. (I have double checked the setting Admin...Company settings...Time Sheet...Round and it is still set. Is anyone else seeing the time sheet time rounding issue?

Hi Guys, I've had a couple of instances where I've replied to a ticket using a template response and the end user has recieved an update to say that a note has been added but the note doesn't show. This appears to only happen when we use any templated responses. Cheers, Martin

Hi guys, It appears that Bulk operations (even to just a couple of tickets) are taking an inordinate amount of time to complete this morning. [(Job#2344) - Your request Status is: Enqueued] this screen shows indefinitely and doesn't move on from there. Many thanks, Martin ----------------------------------------------- Issue seems to have resolved itself an hour or so after posting

Hello, since some days my hard disk drives don't spin down anymore while not in use. I tracked the problem down with process monitor and found out that the PCMonitor Service is accessing the drives every minute through the WMI Provider Host Service (wmiprvse.exe). I disabled in Pulseway the storage notification of local disk space on all drives but it did not help. As soon as I disable the Puleway service, the disks spin down after the configured laps of time as they should do. I'am using Pulseway since some years, but the problem occured recently and was not there before. Thanks for your help. Michael

Bug with Time Approval message in PSA App. We have setup a notice to let me know when time needs to be approved in the PSA. The email I get in my Outlook in box, has a link that shows "Click Here" that brings me to the timesheet to be approved. There is also a message in my Messages - Inbox in the PSA. This message in the PSA has a broken link for the "Click Here". The URL reads.... "https://psa.pulseway.com/Dashboard/psa.pulseway.com//Dashboard/TimesheetEdit.aspx?.............................." Gary

The PSA ship date (CRM ... Sales Order) has 8 days per week in the calendar. Never mind....Thats the weeks in the year. OOPS Gary

Hi, A couple of minor, but annoying bugs within the ticket editor that we'd like to bring to your attention: When you hit Enter for a new line, it seems to insert two lines. Hitting backspace to correct this removes a line, but also indents the cursor one character to the right. Also, hitting Enter for a newline seems to occasionally change the formatting so that the text gets a light gray background.