Bugs

Dear Support, I tried the Mobile PC Monitor on my machine. It shows always a 0% CPU usage. My processor is a i7 2600K and Mainboard is Asus Maximus IV Extreme P67. Any hints?

We've discovered that some old installations of the Pulseway app are incorrectly displaying the "This application version is no longer supported, please update it" message. To resolve the issue, you just have to sign in again. Our development team is working on releasing an update that detects this situation and prompts you to re-authenticate automatically. On the Android app, if you don't can't use the "Log out" function, just long press on the app from the home screen and select "Clear storage" and you should be prompted to authenticate when you open the app. We apologize for the inconvenience caused. -Paul

Is anyone else getting frequent errors from 3rd party patching? Attached is an example, which seems to be happening since Pulseway 9.3.

This is more annoying than anything. I've been using PC Monitor for a few weeks now and have been pretty impressed with it's usefulness so far. One thing that is nagging me is that randomly throughout the day any of my currently 24 monitored servers may show that it is offline. Obviously I wouldn't be writing if this were the case. Actually as I was typing this they all disappeared from my PCM Dashboard and then just showed back up a few seconds later. I am the Infrastructure Manager here so I would know if we were having any network connectivity problems and certainly if a server were actually offline. No "server offline" tickets are filed by MPCM support emails so I ass…

"Could not establish trust relationship for the SSL/TLS secure channel with authority ws1.pulseway.com" I have 2 computers running pc monitor. One works fine, the other however reports this message. Thoughts? TIA!

I setup port monitoring on port 443 localhost and I get a red blob. Web monitoring works on same.

The windows update does not work with Windows feature updates. I have my systems set to notify me when a windows update is available. Normally whenever I see a notification I run the windows update through Pulseway and it works great. Recently there has been a Windows feature update available and Pulseway cannot seem to install it. I get the notification that an update is available, run the windows update through Pulseway and get confirmation that the command was sent. About an hour later I get a notification again about the same update, it was not installed. Installing the update from the system manually works fine. This is happening on all my systems …

I have 2 systems on which hardware details are not available, altough in a previous version one of them was showing the details just fine. Accessing from WP7, the systems in case have: GA-EX58-UD3R and EVGA EX58 SLI MICRO It looks like when i try to add hardware notifications, nothing is available to choose in the list; no motherboard or cpu

We are trying to set up SSL certificate monitoring, and it's working fine for our standard certificates, e.g. test.company.com and prod.company.com. When viewing the certificates in the app we get the number of days left before expiration. So far so good. However, as soon as we add our wildcard certificate, *.company.com, to the configuration, the "Certificates" page for the server in the app just shows "Loading monitored certificates...", eventually yielding "Data not available." As soon as the wildcard certificate is removed from the config, we can view the others just fine.

I Just installed on three computers one on a vista fresh oem install and two on windows xp. Windows Service is running and I do have updated pending. Have re installed this software many times on all three computers. On the web inter face, when i click on windows updates it will only say loading and stay there untill it times out and auto logs me out. On my nexus 7 it says "could not get file content. Invalid response received from server." Checked the logs and all the computers do get the request for the updated. Every thing els seems to be working fine but this, and this is the only part of the app I need working. If this does work I want to buy for abo…

PW reports my CPU temp as 6C. The ASUS app says 41C. I have an A6 on an A88XM-A.

Hello all, We have agents running over multiple rds environments. Pulseway has patched Net.Framework After this patch Pulseway dashboard is showing those systems as offline but they are up. What ive tried: Executing the PCMonitor.exe is not showing or doing anything Reboot rds servers Restarting service PCMonitorsrv.exe in services, is giving me this error: 'Windows could not start the Pulseway service on Local Computer / Error 1053: The service did not respond to the start or control request in a timely fashion. Weird thing is, Pulseway dashboard is working on those systems, but the agent is not working. Please help me o…

I am running PulseWay on my Mac laptop, running 10.10. Agent version 4.7.6. This doesn't happen all the time, but when it does it won't stop until I reboot the machine. About once a week, and I haven't figured out why yet, PulseWay's Helper crashes. When it does, launchd attempts to restart it. I then crashes less than a second later, and this goes on forever until I reboot. I've tried using launchctl to unload then reload the Daemon, but that is ineffective. The only thing that returns the system to normal is a full reboot. There is also a heavy load on system resources when this happens, as the crash reporter loads for every crash and slogs down the system. I'd re…

Hello, today we've noticed that on our Server 2016 OS machines we can't use the Windows Update GUI to Search for or Install Updates. Controlling it with USOCLIENT startscan & USOCLIENT startinstall works as expected but the Button to Search for new and Install pending Updates is greyed out. After a bit of testing (blocking our GPO, removing the Pulseway Patch Policy, Resetting Windows Update) it seems that Pulseway sets Registry Keys that interfere with either our (GPO) settings or sets invalid values which in turn lead to an unusable Windows Update GUI. Server 2019 & 2022 work fine with GPO + Pulseway Patch Policy applied. Next Screenshot…

Since the end of the 14 day trial the monitor has failed conect to my Pc and shows it off line.When I try to validate account I get a message "There is no endpoint listening at "

Hi there, in the last few ... weeks? months? A growing number of monitored Windows systems running 2008R2/2012R2 do not send out WIndows Update notifications via pulseway anymore. This is starting to be a real issue since it is for some reason affecting more and more systems over timne and I cannot fin anything common on those or any reasons. The clients all have update notifications enabled, and when opening the Windows Update on the machines they do announce important/critical updates awaiting installation. I am running out of ways to look for the reason and a fix here, and would appreciate any help. Best regards

Hi, This might be related to this topic, but over the last week I'm seeing notifications for all updates, not just Windows Defender. If I delete the notification it comes back again, checking the server shows "26 optional updates are available" (note "optional") Pulseway setting: Notifications > Status > "Send a notification when critical or important updates are available with priority" = Automatic My notification on my mobile is reading "26 important updates are available..." Clicking into the mobile app and checking the Windows Updates it's reporting them as "important" when they aren't. For example the server itself lists KB2386667…

Hi, We've noticed that being able to add a screenshot to a ticket note via the "Paste as HTML" option is really hit and miss (more miss!). Their doesn't appear to be any rhyme nor reason to when it will work and when it won't. We're running PSA in Chrome mostly, but have observed the same problem in Mozilla. Is anyone else seeing similar problems?

Hi, I have a small bug that is getting annoying: When all servers are showing offline, I get random messages telling me that the servers are "up and running" - which is great, except all 23 servers tell me this a minute after each other at 3am Is there a way to turn off the alert that simply says "[server] is up and running"? I still want to receive messages that tell me the server is shutting down or starting up. Thanks, Vince

Anyone else having this issue? I have 3 out of 29 servers reporting temperatures of over 190f which is totally incorrect. Any suggestion?

For the last couple of days, computers have been reporting the definition updates for Windows Defender as important or critical. Previously, they were recommended, which would not trigger an alert. The previous rating worked much better since they come out multiple times a day and are almost always quickly, successfully and automatically installed by Windows. Is there anything that can be done to stop an alert every time Windows Defender has a definition update?

Over the past day, Pulseway daemons on my RHEL 8 systems and the one Debian 11 system I have crash on their own accord with the following in the logs: May 12 22:22:13 ZZZhostname systemd[1]: Starting Remotely Monitor and Control IT Systems... May 12 22:22:23 ZZZhostname systemd[1]: Started Remotely Monitor and Control IT Systems. May 12 22:22:23 ZZZhostname pulseway[1472867]: Got exception signal: 11 May 12 22:22:23 ZZZhostname kernel: pulsewayd[1472867]: segfault at 7fffd0b8f11e ip 0000000000480968 sp 00007ffed0b7f040 error 6 in pulsewayd[406000+589000] May 12 22:22:23 ZZZhostname kernel: Code: ee 4c 89 ef c6 44 24 40 00 48 89 d3 0f 29 44 24 30 e8 4c d6 …

We use Pulseway to automatically patch our servers and since last weekend the history shows the above error for each system - the weekend before everything was fine - and they have pending updates ("2023-07 CU for .NET 3.5, 4.7.2 and 4.8" mostly). A manually triggered installation via App and Webapp worked fine - updates were installed successfully on a system that showed the message in the topics title when executed through the schedule. Our Policy is as follows - OS Rules are "approve and install" for critical, important and optional updates and we don't use 3rd party patching. Screenshot of the history. As you can see everything was fine t…

Hi Pulseway Support, Since weeks I'm unable to use Remote Desktop for a specific customer through proxy. (Although, I can see that the systems are online etc.) In the settings of Pulseway Manager, I have set the correct proxy. Also, in the debugging logs on the client side the rd request appears to be received, but it still gives me the error (see attachment). According to the company that there's in between did double check the IP addresses and aligned what's on your page: https://intercom.help/pulseway/en/articles/3436466-pulseway-ip-addresses-used-by-the-pulseway-agent (The instance IP address that's linked to my url is also whitelisted). Sadl…

Repro: - In the android app (not sure about others), when you have read-only access to a computer - visit either the "Process" or "Service" menu options. - Clicking on a Process or Service in the list gives you an action menu item (eg. "Kill Process", "Cancel"). Although clicking the action reports that the action failed (so we're not talking about a security issue here), there is probably no need to provide these menus when in read-only mode in the first place.