at26574 Posted September 19, 2023 Share Posted September 19, 2023 (edited) Is anyone else getting frequent errors from 3rd party patching? Attached is an example, which seems to be happening since Pulseway 9.3. Edited September 19, 2023 by at26574 Additional screenshot added Link to comment Share on other sites More sharing options...
Matt-SWiFi Posted September 20, 2023 Share Posted September 20, 2023 Yes, I also frequently see these same errors across multiple sites and organizations. Link to comment Share on other sites More sharing options...
Administrators StefanMcl_Pulseway Posted September 20, 2023 Administrators Share Posted September 20, 2023 Hi @Matt-SWiFi and @at26574 Thanks for reaching out and bringing this to my attention. I'm going to elevate this issues with support so if you could both send me you Pulseway email ID's I can CC you both in the support correspondence. Thanks, Stefan Link to comment Share on other sites More sharing options...
Nick Praechter Posted October 3, 2023 Share Posted October 3, 2023 This is also happening to me, it very frustrating and seems to only be happening with Microsoft products in the past few weeks. Not sure where to get the full log from Oct 2, 2023, 4:38:40 PM Application Microsoft Office 365 Enterprise (Current) (16.0.16827.20130) failed to install. SMScriptException (3): Error in script. Link to comment Share on other sites More sharing options...
juls07 Posted October 3, 2023 Share Posted October 3, 2023 Tengo el mismo problema específicamente con el software empresarial Office 365, para aplicaciones Word, Power Point y Excel. I would like to know if there is any update for this error. Link to comment Share on other sites More sharing options...
Administrators StefanMcl_Pulseway Posted October 4, 2023 Administrators Share Posted October 4, 2023 Hi @Nick Praechter & @juls07 I raised a ticket on behalf of the OP but I can of course rather another one in both of your names, All you have to do is email me your Pulseway email ID and I can get that sorted for you. Thanks, Stefan Link to comment Share on other sites More sharing options...
Nick Praechter Posted October 16, 2023 Share Posted October 16, 2023 (edited) Issue was resolved for me through a support ticket and development. Thanks @StefanMcl_Pulseway Edited October 16, 2023 by Nick Praechter Link to comment Share on other sites More sharing options...
Lukasz Posted October 19, 2023 Share Posted October 19, 2023 Hi, I'm experiencing the same issue. Microsoft products haven't been updating for several days. Link to comment Share on other sites More sharing options...
Administrators StefanMcl_Pulseway Posted October 19, 2023 Administrators Share Posted October 19, 2023 Hi @Lukasz I have just raised a ticket in your name, since this issue was solved by dev they might need to look into it further hence the ticket. Thanks, Stefan Link to comment Share on other sites More sharing options...
David Hoffman Posted November 10, 2023 Share Posted November 10, 2023 I'd like to request raising a ticket as well. I have been receiving these same errors and trying to troubleshoot. Link to comment Share on other sites More sharing options...
Administrators StefanMcl_Pulseway Posted November 10, 2023 Administrators Share Posted November 10, 2023 Hi @David Hoffman Thanks for reaching out I just raised a separate ticket for you as well, Thanks for letting me know! All the best, Stefan Link to comment Share on other sites More sharing options...
Geoff Malone Posted November 11, 2023 Share Posted November 11, 2023 We are also having this same error for Custom Titles! This is a MAJOR ISSUE! If you are counting on the RMM to install AV, this creates a MAJOR VULNERABILITY!! -Geoff Link to comment Share on other sites More sharing options...
Administrators StefanMcl_Pulseway Posted November 13, 2023 Administrators Share Posted November 13, 2023 HI @Geoff Malone Thanks for reaching out, Can I ask if you this is a Microsoft based AV? either way we are currently investigating this issue and I will let you know as soon as I have more information! Thanks, Stefan Link to comment Share on other sites More sharing options...
at26574 Posted November 21, 2023 Author Share Posted November 21, 2023 We are still getting errors for multiple things, like Forticlient VPN and Teamviewer. I've submitted diagnostic logs and had live support sessions with members of Pulseway support, and it feels like this is going nowhere. Just had to set up yet another live support session for these issues, which I expect will produce nothing. How can we rely on Pulseway for addressing vulnerabilities through third party patching when it fails to work consistently? Link to comment Share on other sites More sharing options...
Tryp1c_ac3 Posted November 26, 2023 Share Posted November 26, 2023 we are also getting issues with this Link to comment Share on other sites More sharing options...
Administrators StefanMcl_Pulseway Posted November 27, 2023 Administrators Share Posted November 27, 2023 Hey @at26574, Apologies that this issues is taking so long, could you please forward me your support ticket number so that I can follow up. @Tryp1c_ac3 Could you also forward me your Pulseway email id so that I can raise a ticket for you too, just in case your issues are cause by separate things. Thanks a mill, Stefan Link to comment Share on other sites More sharing options...
Ondrej Patrovic Posted Tuesday at 08:55 PM Share Posted Tuesday at 08:55 PM (edited) Hi @StefanMcl_Pulseway Have there been any updates on the issue? We're seeing this problem in our organization as well. Most, if not all 3rd party applications are not being patched by Pulseway. This is a pretty serious issue, as many of these applications have unpatched vulnerabilities. We've just reached out to our account manager as well. Edited Wednesday at 12:07 PM by Ondrej Patrovic Link to comment Share on other sites More sharing options...
Ondrej Patrovic Posted Wednesday at 06:09 PM Share Posted Wednesday at 06:09 PM (edited) It seems like it's time to start looking at alternatives. I cannot recommend Pulseway in good conscience anymore. We've been unable to get an answer on here or from our account manager within the last 24 hours, on a clearly very critical issue. An issue which appears to affect many clients, not just ourselves. Instead of focusing so much on new features and automation, why not make sure your core features are working properly first. Edited Wednesday at 06:10 PM by Ondrej Patrovic Link to comment Share on other sites More sharing options...
Recommended Posts
Create an account or sign in to comment
You need to be a member in order to leave a comment
Create an account
Sign up for a new account in our community. It's easy!
Register a new accountSign in
Already have an account? Sign in here.
Sign In Now