jbohnenstiehl Posted January 29, 2013 Share Posted January 29, 2013 Anyone else having this issue? I have 3 out of 29 servers reporting temperatures of over 190f which is totally incorrect. Any suggestion? Link to comment Share on other sites More sharing options...
Marius Posted January 29, 2013 Share Posted January 29, 2013 Can you please send us a screenshot? As well, what PC Monitor Agent version do you have installed? Link to comment Share on other sites More sharing options...
jbohnenstiehl Posted January 29, 2013 Author Share Posted January 29, 2013 PC version 3.6 My.pulseway.com reports the correct temperature but we're still getting reoccurring warnings when they are cleared. To be clear, the temp was never that high, not even close. The other servers and the room environmental control would have alerted me as well. Link to comment Share on other sites More sharing options...
Marius Posted January 29, 2013 Share Posted January 29, 2013 Thanks, we're investigating this. Update: We have found the issue and we are releasing an update shortly. Update 2: A fix has been released, please use the mobile app to force the agent update. Link to comment Share on other sites More sharing options...
jbohnenstiehl Posted January 29, 2013 Author Share Posted January 29, 2013 Wow, you sir are awesome. Less than two hours later the problem has been identified and a patch/update released. Amazing. Thank you again. This is what customer service is all about. Link to comment Share on other sites More sharing options...
Marius Posted January 29, 2013 Share Posted January 29, 2013 Thank you for your help. Link to comment Share on other sites More sharing options...
jbohnenstiehl Posted January 29, 2013 Author Share Posted January 29, 2013 Marius, the agents have not updated on any of my servers. They all say that there is an update available. I click to install then check later and they are still reporting that there is an updated version available. The issue with the heat warnings is still present. Link to comment Share on other sites More sharing options...
Marius Posted January 30, 2013 Share Posted January 30, 2013 Click on the PC Monitor version row and you will be able to force the update. Link to comment Share on other sites More sharing options...
jbohnenstiehl Posted January 30, 2013 Author Share Posted January 30, 2013 Sorry if I wasn't clear. The agents wouldn't update manually either, even after trying a few times throughout the day. However, most seem to have updated by this morning. Thanks again. Link to comment Share on other sites More sharing options...
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