General

I am curious to know what you normally do to onboard a client i.e. 1. Install Pulseway on the computer 2. Create local admin account on computer 3. Push AV on computer 4. Run hardware/software inventory 5. Install specific applications 6. etc...

Is there a subforum for the PSA product? I'd be great to have a central place to connect with other users that utilize the offering. Thanks, -Chris

I have Webroot on most of my servers and workstations. Recently I have noticed a discrepancy in the WRSA process usage. If I look at the process in Pulseway, it will show the usage to be a lot higher than the process view on the device. Example: Pulseway will show webroot is using 1140 mb and on the device it shows 36 mb. I can kill the process in Pulseway and it then will mirror the device fora short time before it returns to the discrepancy. Has anyone noticed this?

Hi there, Is there a way to change access/notification settings for multiple associated accounts at once (like a bulk select)? I know I can bulk select machines, but this is still done at an individual account level. When we have multiple users (set up for auditing purposes), whenever we add a new system we have to go through each account and grant them access to it. Thanks again guys for all your work!

I am testing pulse-way anti virus and I am wanting to trigger it by blacklisting a word file for example and see how it reacts when it finds one

Hello, Kind of a strange one here: I took over doing IT for a company that had hired a small IT firm before turning to in-house IT. The IT firm was using Pulseway to monitor our servers and workstations, but we paid for the licensing. The IT firm started to use Pulseway to monitor their other clients as well. When I took over I demanded to have access as we paid for the software and was given it, the license will expire in about 5 weeks now. They had set up some custom triggers and such that I would like to keep using without reconfiguring everything. So can I create a new account and import the old account configuration to it? Then I could strip the systems tha…

I see that configuring policies / monitoring is done through the agent. What happens if you want to change the default workstation policy, how do you apply this to everyone? How can you upload files to pulseway? For example if I want to push out an installation currently I would push it up to our current RMM, and then push down to all machines and run script accordingly. Windows updates and third party patching - Kinda confused on how this works Are there any plans to change monitoring policies from the web interface instead of the agent? That's what I have so far. I'll post more as I go along.

Hello, I have installed Pulseway on various PCs, but several of them will show offline randomly even when I know a user is on them. Currently I have 4 machines showing offline when I know someone is using them right now. They might show online for a few hours, then show offline for a few hours. I've gotten the following error from the Trace.log: 2/14/2017, 15:30:49.073: [Service] Updating server settings... 2/14/2017, 15:30:49.214: [Service] Unable to update the server settings: An error occurred while making the HTTP request to https://icafarmville.pulseway.com/Server.svc. This could be due to the fact that the server certificate is not configured properly…

Hi, I use Pulseway Professional for our own computers. Now I think to change to the MSP Edition and offer the RMM service to some of our customers. I want to ask the people here to share some Pulseway expieriences/impressions with me, to be sure to don't miss anything when making this decission. I really like pulseway, but I know for example that the monitoring of RAID or simple HDD/SSD is not that easy... Thanks for every useful post. Christian.

Hi there, Is there any plan (or existing functionality) to be able to filter what notifications get sent as emails? We use Freshdesk and would like a ticket or email sent to it when a critical alert comes through. Thanks

A quick question: Is PSA available as an on-premise edition ?

Hi, Does anyone know how we can remove Malwarebytes and Spybot on all the devices under a group? Any ideas Pulseway or 3rd Party? Thanks Phil

I currently have a number of systems on the Pro subscription which is paid annually and I'm considering moving to the Ent MSP system for which I'll pay monthly, does anyone know how to upgrade as I see nothing in my account which allows me to upgrade.

We get notifications of systems going off line and they generate a ticket in the Pulseway PSA ticketing system. But if that system comes back on-line and shows a normal status, it does not automatically complete or close the ticket out. Right now we have to manually go in to each ticket and close these tickets. Is there a way that the system can automatically close these tickets when their status changes to normal?

I've installed the self hosted RMM on a server with configuration: Windows server 2012 R2 MSSQL Express 2016 Domain joined server Trial license Now I'd like to add some Active Directory users. What would be totally awesome is if I could just create and AD group, say 'RMM Admins' and have all members of that group be an admin on the RMM platform. I haven't seen this feature in the manual or in the Pulseway Enterprise Manager. Am I missing something ?

Hi All On the MSP plan do I have to add the PW end point to all of the 25 nodes or can I add the end point one by one as I choose? Regards, D.

Like the title says is there any way you can have an auto response any time a support request is made?

I had a conversation yesterday with Vick at Pulseway and discussed my solution to the problem of the Pulseway service not starting reliably 100 percent of the time. I always set the service to run delayed in Windows. I have had to do this with ScreenConnect as well. If I do not, every once in a while, on reboot, I will find the service not running. This is a real problem if I only had the remote built into Pulseway as my remote control, but I run ScreenConnect. What I find, is that Pulseway may not be working but ScreenConnect is running, or it works the other way. I would like to see an option on install of the agent, in the form of a radio button that I…

I haven't seen to many updates or big improvments ( not that we have any issues ) but wondering if anything new may be coming soon? Things we use I would love to see 3CX Phone system Veeam Backup Cloud Berry Backup

Hi all I have installed an endpoint with era server on a system that I monitor with PW. How do I configure so that the web and iphone app recognises the era server for smart scans etc. Thanks and Happy Christmas All........

Hi all I got a message from pulseway support that my mobile phone was added to my pulseway account. I did not add it. This happened while I was working on malware removal on-site at a customers premises on today. I have changed my pulseway password with no propagation. Could this be related to the malware on my customers pc? Thanks,

Sorry if this is in the wrong place guys - I couldn't find a dedicated area to your PSA application so figured I'd stick to the general enquiries. Is anyone able to clearly tell me how Pulseway's new PSA solution integrates with RMM? As far as I can tell, so far all that happens is tickets can be automatically raised by RMM notifications. Haven't done a deep dive yet, but I can't even see where a ticket would be raised against a particular enduser/client/company? Is there any other functionality available that I'm not seeing? Appreciating the solution is new, I feel like there is a heap of potential here that hasn't yet been unlocked. For example, it would …

I've got Pulseway installed on a number of servers and it notify's nicely if a backup is successful or fails, but I've a couple of instances when a backup hasn't even tried to run so has neither failed or succeeded. I've noticed a number of posts requesting a feature for Pulseway to generate an alert when no backup activity has been detected in X number of days. Has this been looked at? Is this possible? Can this be developed please? Thank you

After installing some new software (not related to Pulseway) a reboot was required. As it happens, the server went down and no notifications were sent out. Looking at the Pulseway manager it looked like it was monitoring the server, however i got NO notifications about the downed server. When i ran a service pulseway restart... i quickly got a notification that the server was on-line. That seemed to resolve the problem. My question is why does Pulseway not automatically do a restart when the machine is rebooted? Is this something i need to do every time a server is rebooted? I use Jenkins when i need to run mass jobs on our servers. Should i create a job that …

Is there a way to monitor a service and started automaticly if the status is stopped. is this possible natively or does it require some kind of manual schedulet task to make this work? if it requires a schedulet task then this could be seen as feature request to create a automated service restart rule into the rules.