Installation & Configuration

First, configure a windows agent with an account on the Team plan and validate the account to make sure the credentials are correct. Apply the configuration and write down the values of the following registry entries: AuthenticationToken AuthenticationTokenCtrl Now go to the WebApp on the professional server (link), login and go to the Automation -> Scripts view. Select (or create) a category and click on the Create Script button. Enter a script name and under Windows tab, enable the script and select PowerShell as the script type then paste the following script: Set-ItemProperty -Path "HKLM:\Software\MMSOFT Design\PC Monitor\" -Name Authenticati…

If you believe that your Pulseway Enterprise server is not updating and you have an old installation follow these instructions to install the latest version of the server updater service: Uninstall the PC Monitor Enterprise Server Updater software Download and install the Pulseway Enterprise Server Updater software using this link. Start the Pulseway Enterprise Server Updater service Watch the C:\Logs for a server update log file which tells you the progress of the update procedure Contact support [at] pulseway [dot] com if you require further assistance.

If you have recently updated your Pulseway iOS app to the 4.8 and get the "Unknown connection error" message when opening the app you will need to update your server SSL certificate to SHA-2. Please refer to this post for instructions:

If you are using an SHA-1 certificate for your Enterprise server, you will need to update it to SHA-2. You can use https://shaaaaaaaaaaaaa.com to check if your server is still using SHA-1 and for instructions on how to update to SHA-2. If you have any questions please email support at pulseway.com and we'll be glad to help.

This post will guide you through the steps required to move a production Pulseway Enterprise Server from one machine to another while maintaining the same DNS record (server name) of the old installation. If you would like to change your server name please contact support. Step 1: Preparing the new server Make sure that you meet the minimum requirements of the Pulseway Enterprise Server by consulting the Pulseway Enterprise Server download page (if you lost track of the url please contact support). Once the machine is ready and meets the minimum hardware requirements go ahead and install the latest Microsoft SQL Server (Express or higher). Download the Pulseway En…

Server Requirements Windows Server 2008 R2, 2012 or 2012 R2 2+ GB RAM .NET Framework 4.0 (or higher) SQL Server 2008/R2, 2012 or 2014 (Express Edition or higher) 1 static IP address 1 SSL Certificate or a Wildcard Certificate or SAN Certificate (self-signed certificates are not recommended) Required steps before installing the Pulseway Enterprise Server Obtain the SSL certificate for pulseway.<yourdomainname> Add a DNS entry for pulseway.<yourdomainname> -> Public IP address Install the SSL certificate in IIS Install SQL Server 2008/R2, 2012 or 2014 (Express Edition or higher) on your server Note: Pulseway Enterprise Server will also work on an Amazon EC…

Any one want to share info on the hosting setups they are using? I was hosting internally and moved my server to Amazon ec2 with VPC. I monitor approximately 30 machines. My cost is going to be around $50 - $60 a month. Would like to hear feedback from other Enterprise Users....

Hi, Currently on a trial on premise installation. Attempting to download additional module e.g SQL results in a failure error 302 found. We are behind a proxy server but the pulseway server is configured to use the proxy. Regards, Shane

I would like to find out what the easiest way would be to migrate an Enterprise Server with users, settings and all logs from 1 server to a new instance of MS Windows.

We have in our own business office 10 servers. In total with our customers we have about 50 servers. We would like to install the Enterprise server in our own business office. But what if the Enterprise server is offline? (server down or line down). We can host the server in another datacentre but it could always go offline for what reason it is.

Dear Support Team, I am using PC Monitor Enterprise version. I want to know how can I upgrade all the servers to the latest version. Kindly reply soon. Regards, Ibrahim.

Hi all, I'm looking for more information on how to setup this feature. "1-Click" button in the Remote Control client. I assume this pulls embedded passwords from itglue, however this isnt working for me. "Pulseway Remote Control, No credentials found."

Hi, Hopefully a very easy answer to this one. Just getting started on Pulseway and loving it so far. However, when I try to access StorageCraft ShadowProtect on my mobile app, it comes up with an error :- Agent Version: 0 Value cannot be null Parameter name: type Any hints on how to resolve this one? Many thanks

New Server - Win Srv 2012 R2 SQL Server 2016 Installation as per instructions. Seemed to go through without any errors. Just no web service. Nothing in IIS.. Nothing.. Turned off Firewall, just to test... No idea where/what to check.. Any ideas?

I've read this blog here about 'setting up multiple user accounts'. I've not tested this out as yet - but what happens to the installed monitored agent if you delete a the user from the being a user of pulseway (i.e. the employee / contractor is terminated)... Does the agent still remain actively monitored? - or does it get lost? - or does the system not allow the deletion of the user until all agents responsible are moved to a new user? - Is there a clean handover? - or do we have to login to each monitored agent device and change credentials before the deletion of the user? Also - when you adopt a to allow multiple users across multiple agents... when it com…

Hi Folks I am going to demo RD to a customer. What settings do I use so that I (Admin) can access the customers W7 Pro PC but the customer can not access my Admin PC? Regards, D.

Hi Getting used to, and liking, version 6. It's good to be able to apply policys to systems within Groups. However, as a lot of my clients are small, I have lots of small Groups. Is there a way to apply a policy, or individual setting to machines in more than one group e.g. applying to a scope for instance. At the moment it's time consuming to make a change in each group. Sorry - think this may have gone to wrong section...I'm not using Enterprise Server.

Starting this morning we received the following error: Web Service Error The underlying connection was closed: Could not establish trust relationship for the SSL/TLS secure channel. Nothing is currently able to connect to the Pulseway server. It is hard to diagnose as I'm not able to find any log files for Pulseway anywhere to help narrow down what may be causing this. Any ideas on what may be going or where I can find some log files?

Hi guys, Lately I've noticed that the notifications are not in sync, with the associated accounts. If i delete a notification (as an associated account) it most of the time it will not be delete from all the other associated accounts. Then i'm forced to delete the not. per account.. Do i have to change some settings in the enterprise server or is it because of the amount of associated accounts?

i extend my enterprise servers capabilities by own applications and i use the pc monitor logon (username/passwort) to authenticate. i had to notice that my notification router (the app) cannot be used anymore since the passwords are salted before stored into the database. has the salting started with an update of the enterprise server? i didn't install/change something. i need to know the salting algorithm to make that working again, i have to be able to calculate the salted-hash outside the enterprise server in my own application.

I have recently installed Pulseway, and it has been working fine for the last week or so. However, last night the server installed a host of Microsoft patches, and rebooted. Now I get the error above emailed to me four times a minute, with the following content: System.Exception: File not found at MM.Monitor.WebService.DbFactory.() at MM.Monitor.WebService.DbFactory() I have had to shut down the server in order to stop my mail box filling up, and was wondering where I need to be looking in order to resolve this error. Regards, Andy

Dear all, I've been trying to connect to my costumer but I had to resort to teamviewer (Ugh) because everytime I try to take over a computer I'm greeted with this error: The eventlog's are clean, the agent has been configured to allow remote desktop (downloaded additional components), the computer shows as online in my Pulseway Remote desktop manager. I tried this from both my laptop and my desktop, both are running Pulseway Remote desktop Version 5.0.0 build 124 Server is running 5.0.1 build 203 release 221 with a nice SHA2 certificate. Clients are also running 5.0.0 build 124 The error occurs when trying to connect to whichever computer. …

Hello. We are using Pulseway Enterprise Server as SaaS. One of our servers is restricted both inbound and outbound for the traffic it can handle by our firewall, but we want to be able to communicate with Pulseway for monitoring. Do you have a list of host names or IP addresses that we can allow in our firewall so it can communicate? I can see from previous posts if we allow HTTPS it should communicate but we would like to lock down the source and destination ports for security purposes. We've done some packet monitoring but we are getting various server responses back (for example load balancing servers) so I want to make sure we accept all Pulseway connections. …

Hello. We have the on premises dedicated server up and running and the agent installed on a number of servers. Everything works great on the internal network. We can use the dashboard, web interface, etc. , everything no problem. However, when we try to connect to the web interface from the internet, we get to the login screen but nothing happens after you enter your login credentials. There is no error message, or anything, it just sits there. The insde server is named like this example: server1.ourdomain.com and the agents on the servers point to this. Outside, we have a subdomain set up with our domain hositng service for pcmonitor.ourdomain.com and we have this in …

New Self Hosted Pulseway server.. Finally got up and running.. Now when adding agents, I'm unable to install extra modules, like Remote Desktop etc. See attached