Jump to content

Android App


Andy Raybould
 Share

Recommended Posts

Hi

From your PSA overview video I see you have the philosophy of moving away from device applications and concentrating on HTML only for the PSA platform. However, one of the advantages of, for example, a CRM app on my android phone, is that I can call up a contact and I am able to launch my sat nav application with the contacts details already filled in.

I don't see a way to do this with the PSA.

I'm currently undecided as to the practicalities of using psa instead of other integrated platforms, other than cost, as someone who is not always in the office and uses a phablet whilst mobile...

Looking at the number of posts here I suspect there hasn't been a great takeup of PSA?

Link to comment
Share on other sites

I would also like to see the PSA android app soon.  Mainly for our techs who work on tickets or need to put in time while at a client site.  Using the PSA via the web browser on a smart phone is not very good.  IMO.

Is there a time frame when the PSA mobile app will be in Beta?  Can we get on the BETA program?

Link to comment
Share on other sites

  • 1 year later...

BUMP!

Is there any movement for a Mobile App for the PSA.  Using the "Web" version of the PSA on a cell phone just does not work.  There is way too much on the screen to help manage your tickets or put in your notes and time.

Minimum, it would be nice to see custom web pages just for the Support Desk so Techs can manage their tickets on the road.  Pulseway is way behind other products on this. I am finding techs just wait to get back to a computer to enter time, so they are missing notes and sometimes time entries.

What are others doing for traveling Techs? How are you dealing with notes and time in tickets?

Link to comment
Share on other sites

  • 1 month later...
On 4/3/2019 at 7:35 AM, Gary Haberl said:

BUMP!

Is there any movement for a Mobile App for the PSA.  Using the "Web" version of the PSA on a cell phone just does not work.  There is way too much on the screen to help manage your tickets or put in your notes and time.

Minimum, it would be nice to see custom web pages just for the Support Desk so Techs can manage their tickets on the road.  Pulseway is way behind other products on this. I am finding techs just wait to get back to a computer to enter time, so they are missing notes and sometimes time entries.

What are others doing for traveling Techs? How are you dealing with notes and time in tickets?

 surface go's with LTE. We all prefer a small computer with a keyboard to a cellphone.

Link to comment
Share on other sites

  • 3 weeks later...
On 5/8/2019 at 3:21 PM, tabiznet said:

 surface go's with LTE. We all prefer a small computer with a keyboard to a cellphone.

I agree, But this is the 'real' world we live in. everyone is going to mobile apps. We don't all carry Surface computers, tablets or other during emergencies.

Link to comment
Share on other sites

Join the conversation

You can post now and register later. If you have an account, sign in now to post with your account.
Note: Your post will require moderator approval before it will be visible.

Guest
Reply to this topic...

×   Pasted as rich text.   Paste as plain text instead

  Only 75 emoji are allowed.

×   Your link has been automatically embedded.   Display as a link instead

×   Your previous content has been restored.   Clear editor

×   You cannot paste images directly. Upload or insert images from URL.

 Share

  • Similar Content

    • By Andreas Schwanke
      Hi! 
      I was searching for an option in the mobile Android app to switch the language! Perhaps I'm just blind... 
      Thanks,
      BR, 
      Andreas 
    • By Kyle
      I love the fact that we can now use the android app to remote into managed devices.  It works well when the user is already logged in...
      The problem I'm experiencing is when I remote control a Windows device and have to login.  I bring up the keyboard no problem and try typing the password to that computer.  What I am typing on my keyboard isn't typing in the password box on the PC.  In other words, it never seems to respond and type the password letters as I am typing, hence I cannot login (invalid password).  I suspect it has something to do with how Android on Samsung deals with autofill.  Ironically, I don't have this problem when using the Team Viewer app on the same phone.  That fact leads me to believe that it is a problem with the Pulseway Android App.
      Using a Samsung Galaxy Note 9 running Android 10.
    • By NadeCatcher
      Hello,
      I've been trying to turn on my computer when I'm away from the house using both mobile data and another WiFi connection. When I'm on the same network the wake up command works but if I'm using mobile data I'll get the message "Wake up command failed" and when I'm on another network it says "wake up command sent" but nothing happens. I have the necessary port forwarded (UDP 9) and through the Pulseway android app port monitor I can see it works. Any help would be greatly appreciated.
      Thanks
    • By XxLilBoPeepsxX
      I am attempting to install pulseway on my raspberry pi 3b+, and have downloaded and installed the correct file from the pulseway website, and made sure that my openssl libraries are up to date and correctly setup. I followed through with the given installation instructions and repeatedly the pulseway service is unable to be started. When executing the command sudo systemctl start pulseway, the command works and presents no errors. Upon checking the app or the list of all services, however, pulseway is not shown as a service and there is no devices connected to the app. See the attached images for the output of sudo systemctl status pulseway


    • By Labsy
      Hi,
      On new Gallaxy S10 with Android 9 Pulseway app ignores Do Not Disturb schedule. So audible alarms wake up me all night long.
      Settings on phone are the same, Do Not Disturb schedule is set to mute everything, except alarms, favourites and repetitive calls. It is the same setting on my old Samsung s2 Note and s7 edge. But only on newest S10 Pulseway rings at night, while older android devices are mute.
      I guess Android 9 must somehow diferently clasify alarms, and pulseway tones are then wrongfully clasified as alarms, thus ignoring DoNotDisturb rules.
×
×
  • Create New...