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About Kyle

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    IT Apprentice

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  • Location
    Los Angeles, CA
  1. Hi Chris, It is somewhat hard to describe. Perhaps we can do a team viewer session into my phone so you can see it first hand. I'm using a Samsung Galaxy Note 9, running Android 10. The steps taken are: 1. Open the Pulseway Android app. 2. Drill down to one of the endpoints. 3. Tap "remote control." 4. Tap the available session. 5. Send Ctrl Alt Delete command of necessary. 6. Open the keyboard to type in the password. This is where it is goofy. As I am typing, the character count doesn't increase in the remote password box. I can see the aut
  2. I love the fact that we can now use the android app to remote into managed devices. It works well when the user is already logged in... The problem I'm experiencing is when I remote control a Windows device and have to login. I bring up the keyboard no problem and try typing the password to that computer. What I am typing on my keyboard isn't typing in the password box on the PC. In other words, it never seems to respond and type the password letters as I am typing, hence I cannot login (invalid password). I suspect it has something to do with how Android on Samsung deals with autofi
  3. Kyle

    Email Parser

    I know that this is an old thread, but the following workaround has worked for me in the past (with another PSA)... Assuming that the support email box is an Exchange (or at least IMAP) mailbox, you can add that mailbox to the same email client as your direct email box. When a user emails the support request to your direct inbox, you can simply copy or move the message into the support inbox (or what ever folder you designated in the PSA to scan/parse). The email parser will "see" the email as if the client sent it to support@ and then create a ticket accordingly (it should then assign
  4. Kyle

    This is not 2FA

    That's great to hear. My bad on the Sep comment. Will it use authy or google authenticator or something else?
  5. Kyle

    This is not 2FA

    It is now September. What is the realistic ETA? This is why it should be the TOP priority for development! https://www.crn.com/news/channel-programs/continuum-msp-partner-hit-credentials-stolen-to-deploy-ransomware-to-several-end-customers Two different MSPs, two different RMM tools. Is Pulseway next? I sure as heck hope not. Especially since the agents have to authenticate with MY password! I suppose that in itself of a breach entry point.
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