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When a user launches a troubleshooter, it currently does not have the ability to attach machine information to the summary email such as hostname or the results of the script executed. The summary only shows the user information. Add the output of the script along with the system name to ensure an accurate follow-up with the user.

I am unable to create a new scope. Error: Scope not found.Scope not found.

Sometime we receive multiple tickets that are stored in "Unknown Tickets". In that view it is not possible to adjust multiple tickets; one must do these one by one. Nor is it possible in Service Desk/Tickets and filter on queue "Unkown Tickets" (and that does not show anyting where it does in Service Desk/Unknown Tickets?)

Afternoon It would be great if we could make Asset Info available when devices are offline. For example if a remote users PC fails to function and is still under warranty trying to explain to a user where to find the device Make, Model and serial number to log a warranty case is not always easy. If the asset information was available when the device was off line then it would make this process mach easier as it contains all the information required Cheers peter Example DAVID-O-MIIX Windows 10 Pro Offline Offline since 11 minutes ago Asset Info System DAVID-0-MIIX Name LENOVO Manufacturer 20M3 Model x64-based PC Type Intel(R) Core(TM) i7-8550U CPU @ 1.80GHz CPU 1 Number of Processors 8 Number of Logical Processors DAVID-O-MIIX DNS Host Name TEST.local Domain Administrator Owner Name LM_Workstation, LM_Server, NT, Potential_Browser Roles OK Status BIOS YD05UDx7 Serial Number 6NCN33WW Name LENOVO Manufacturer 6NCN33WW SMBIOS Version 3 SMBIOS Major Version 0 SMBIOS Minor Version LENOVO - 1 Version Monday, 12 November 2018 1:00 PM Release Date OK Status 6NCN33WW Description Operating System Windows 10 Pro Name 10.0.17763.0 Version Multiprocessor Free Build Type systemadmin Registered User NF6EE-QH89W-F8WST-WWXZ4-WFG6P Product Key 00330-50000-00000-AAOEM Serial Number 0 Service Pack Major Version 0 Service Pack Minor Version \Device\HarddiskVolume3 System Device C:\WINDOWS\system32 System Directory C:\WINDOWS Windows Directory Monday, 11 March 2019 12:40 PM Install Date Monday, 20 May 2019 4:30 PM Local Date and Time Monday, 20 May 2019 8:10 AM Last Boot Up Time test\anton.rider Last Logged On User

Arriving into the Workflow, it is always sorted on [Creation Date]. Please make that a choise, or remember the order I have set. We do not have rememberance of the date we create the workflow, we do remember (part of0 teh name. In our case we use a naming syntax so (most of) the workflows are always grouped... wne we first order on the colum [Workflow Name]. Others would like to have this view sorted on the [Last Update]. Please make it more flexible to set it or it remembers my last usage. And, please add the colum "Desciption"to the column choice

This relate also to this request. We have a lot systems (NAS) that are not managed using RMM. But we do receive tickets from these systems. As with RMM managed devices showing their disks/volumes, we want these manually added assets (NAS systems) to show the same. As they are not managed by a RMM, we would like to add the disks manually to the NAS they belong to. Like make an relation between manually added disks (as hardware asset) and relate these to a other manually added asset. You can receive tickets on them disks. Also, very usefull when somebody is only using PSA and has no RMM or no RMM that integrates.

This also relates to this request We have a lot systems (NAS) that are not managed using RMM. But we do receive tickets from these systems. As with RMM managed devices, we want these tickets and the related hardware connected. Now that is a manual process for every Alert/ticket. That does not work. It would be very helpfull if PSA will chack for instance if the "asset tag" or "serialnumber" that is in the hardware asset, can be found in the subject or details. If found, connect this asset to the ticket/alert. Or any other way, as long as it is automatic.

I see this message under Notifications for several days now.

Deploy BitDefender antivirus to your endpoints with just the level of protection you need, all with one click. Additional In app support for Bitdefender Endpoint Detection and Full Disk Encryption further strengthens your security.

Some of the Mac computers in my Pulseway WebApp are showing older version then they currently have. For example a computer with the latest version 11.3.1 is showing as 10.16.0 Agent Vers ion is 8.4.1

Please be advised that we're experiencing storage issues with our hosting provider in the US hosting center. It is causing our database server to continuously crash. We apologise for any inconvenience and are actively working on a resolution. The billing system may be temporarily unavailable as well.

Hi, I wanted to use Pulseway instead of a cloud server for monitoring, trying to upgrade from a free account to a team account but I get the following error when trying to upgrade through the pulseway web UI - I have also attached a screenshot. What do I need to do? I just want to add a few more devices. Thanks, CalvinNT "www.pulseway.com refused to connect."

Bring IT Documentation in your daily workflow through the IT Glue integration. Within the system details screen you can now access asset information, related documents, and related passwords for the matching IT Glue configuration.

We are busy setting up the integration between Pulseway and Autotask. When signed into the server, opening Pulseway Manager 8.50, and going to Settings>Autotask we can enable the Autotask integration and enter the credentials for the account. After that the Account and Queue dropdowns become available with the company and the queue that the tickets needs to go to and this works as expected. With the amount of servers that we manage we want to roll this setting out using endpoint policies. We go to the webapp, create a policy, go to other settings, select Autotask. After we entered the same credentials as we did in Pulseway Manager the dropdown menu's don't fill with the companies or queues which makes us unable to configure and test the setting. What could be the cause of this not working as expected?

Hi, I have a Pulseway free account. Recently I added a new user account to my main Windows 11 PC. This PC has two users with the Pulseway application installed on both. I also have another system being used as a home media server and this has Pulseway installed. For some reason, Pulseway thinks I have three registered systems on my account even though the account itself only shows two systems. Please could someone explain why this is happening. Is this a bug?

Remote Login for Windows Remotely login into monitored systems through the Pulseway ecosystem without disclosing credentials to people in front of the computer. This feature can be enabled from endpoint policies or locally on each system. Allow End-Users to Disable Remote Control Within an endpoint policy, once you enable the system tray icon for end-users, you can now also enable the option to locally disable remote control on each system from within the system tray context menu. Remote Control Performance Metrics We have added a mechanism in Remote Control to capture and measure various performance statistics to help you understand the performance of a session, and to help us continue to improve performance of the product. Much of the work is done behind the scenes, but you'll find a new menu setting in Remote Control called “Show Session Health” which, if enabled, displays a visual indication of session RTT (Round Trip Time). In addition, we have also added a menu setting called “Send Report” which allows you to provide us quickly and easily with feedback of your session, which will automatically include the performance statistics. UI Update As part of our ongoing effort to modernize and standardize the UI, the Patch Management History page has been redesigned. General Improvements Custom Fields CSV Report Template now renders custom field values as columns rather than having each value on a separate row Fixed an issue with the mobile app not rendering certain modal dialogs on iPads running iOS 12 Fixed an issue where the exported CSV document would contain data in an incorrect format

You can now discover computers from Active Directory through the Discovery & Deployment probes if they are a domain member. Additionally, you can now deploy the Pulseway Windows Agent through Group Policy Objects for all domain-joined computers or for just a selection of Organizational Units. This will automatically enrol newly added computers in Active Directory to Pulseway and place them in the correct Agent Group which in turn will apply the endpoint monitoring policies, optionally install an antivirus product, and start managing operating system and 3rd party patches too.

We have redesigned the Group Policies page to make it easier for you to exploit the full power of Pulseway policies. With a clean simplified navigation design and the addition of an integrated search functionality, you can find any group policy setting with just a few clicks.

With the latest update to Endpoint Policies, you can configure Windows Processes directly in the Web Application using the NEW Processes category.

The latest update for the All Systems page is packed with new features focused on productivity and user experience. Multi-tab support for Systems With the new support for tabs you can easily switch back and forth different views and effortlessly multitask between systems. Create shortcuts for your Favorite actions You can now pin your most used modules and create shortcuts to further enhance your productivity. Updated Search Experience & General User Interface Continuing our efforts to deliver a simple and intuitive user interface, we have redesigned our search experience and modernized the overall look and feel of the All Systems page.

Further user interface improvements to four additional pages: Patch Management Policies Page Antivirus Policies Page Antivirus History Page Account Overview Page

Windows Service Monitoring can now be configured directly in the Web Application, within Endpoint Policies, accessible using the NEW Monitored Service category. In addition, a new Monitored Services section has been added to the Services feature page when working with an online System, providing a distinction of general Service information and those Services being actively monitored.

We continue to add new titles to the 3rd Party Patch Management application catalog, with 28 added since the last update: General Improvements Monitoring and Management of Microsoft SQL Server 2014 and higher is now supported Alligned the user session status messages to match the ones used by the Windows operating system

Scopes have been enhanced to include the use of Custom Fields, which supports multiple Rules with the ability to match Any or All rules, the addition of Organizations and Sites to the Context selection, and Network Device has been added as a new System Type.

Bitdefender integration has been enhanced to support automatic deployment and uninstallation using Antivirus Policies. Deployment configurations for Bitdefender can be created and managed from Server Admin / Configuration when defining an Antivirus Policy for an Organization, Site, or Group. Applying this type of Antivirus Policy will deploy Bitdefender on supported Systems within the given Org structure where the policy is applied, join the Systems to the selected Bitdefender company, and install the selected Bitdefender modules. Installation is automated for both existing Systems and newly provisioned Systems. NOTE: Changes to a previously configured Policy will be applied to newly provisioned Systems only Removal of the Bitdefender Antivirus Policy will result in immediate uninstallation of Bitdefender from existing Systems.