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Afternoon

It would be great if we could make Asset Info available when devices are offline.

For example if a remote users PC fails to function and is still under warranty trying to explain to a user where to find the device Make, Model and serial number to log a warranty case is not always easy.

If the asset information was available when the device was off line then it would make this process mach easier as it contains all the information required

Cheers

peter

 

Example

image
DAVID-O-MIIX
Windows 10 Pro Offline
Offline since 11 minutes ago
image
Asset Info
 
System
  • DAVID-0-MIIX
    Name
  • LENOVO
    Manufacturer
  • 20M3
    Model
  • x64-based PC
    Type
  • Intel(R) Core(TM) i7-8550U CPU @ 1.80GHz
    CPU
  • 1
    Number of Processors
  • 8
    Number of Logical Processors
  • DAVID-O-MIIX
    DNS Host Name
  • TEST.local
    Domain
  • Administrator
    Owner Name
  • LM_Workstation, LM_Server, NT, Potential_Browser
    Roles
  • OK
    Status
BIOS
  • YD05UDx7
    Serial Number
  • 6NCN33WW
    Name
  • LENOVO
    Manufacturer
  • 6NCN33WW
    SMBIOS Version
  • 3
    SMBIOS Major Version
  • 0
    SMBIOS Minor Version
  • LENOVO - 1
    Version
  • Monday, 12 November 2018 1:00 PM
    Release Date
  • OK
    Status
  • 6NCN33WW
    Description
Operating System
  • Windows 10 Pro
    Name
  • 10.0.17763.0
    Version
  • Multiprocessor Free
    Build Type
  • systemadmin
    Registered User
  • NF6EE-QH89W-F8WST-WWXZ4-WFG6P
    Product Key
  • 00330-50000-00000-AAOEM
    Serial Number
  • 0
    Service Pack Major Version
  • 0
    Service Pack Minor Version
  • \Device\HarddiskVolume3
    System Device
  • C:\WINDOWS\system32
    System Directory
  • C:\WINDOWS
    Windows Directory
  • Monday, 11 March 2019 12:40 PM
    Install Date
  • Monday, 20 May 2019 4:30 PM
    Local Date and Time
  • Monday, 20 May 2019 8:10 AM
    Last Boot Up Time
  • test\anton.rider
    Last Logged On User

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Yep, this is great! I suppose some information can be extracted from a report, but having the information stored on each system in the GUI would improve the daily workflow.

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YES! This would be great! I have had a few computer die on me and It would have been a great help to be able to view the most recent installed software

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Hi All,

Thank you for your suggestion we will consider the possibility to introduce this option into the future.

In a mean time you will need to generate reports to extract this information. Note: reports are not updated instantly, therefore if are you looking for recently installed applications, then these applications will show up only after 24 hours on the report.

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