So I am really enjoying Pulseway, the systems are mostly well designed and work really well. They are simple and have no huge data entry overhead like other systems (Autotask).
However, there are some improvements to be made in consistency through out the application. For example some text boxes for paragraphs of text allow you to tab into and out of them. Others don't some places where I click on a ticket opens the ticket in another separate popup window, others a new tab.
The choices in made in some designs are really weird. For example, most save buttons are at the bottom of a dialog, a couple are at the top. That kind of change of process creates a headache when you just typed a novel on what was done and you miss the button and find the dialog is gone, and your masterpiece with it.
I don't have the time right now to show/point out each of these that I have found, but I will be adding each of them here as soon as I can. I would like to think that the Dev's can find these faults themselves, but then you would think that if they knew those problems should have been taken care of already.
By Your PCMD
I am curious to know why 3rd party patch mgmt. is an additional paid feature. Before I would get notified for like Adobe Reader needed an update, know I have to pay additional to get this notification?
What else within the features we already get will be removed to a "module" that we have to pay additional for? I only oversee around 60 endpoints, so I am not a big player, but there are issues now that are making me look and trial other RMM solutions.
Today I logged into my dash-panel as I do everyday M-F only to be greeted with 53 notifications for critical updates for Windows. Going into to the systems one by one, I quickly realized that something is not right. When viewing the systems, it clearly stated there were updates for Windows needed, but going to the actual systems available updates, I see "No updates found". Is Windows itself considered a 3rd party now?
While writing this:
20 May 2019 08:45
1 critical update is available on computer 'REDACTED' in group 'REDACTED - Workstations'. Available Updates
No Updates Found
Last Checked: 20 May 2019 08:48
This pertains to the PSA..
I know this is a SMALL thing, but it would be great if the phone number and email address default when inputting contacts could be customizable, or default to WORK. I imagine most of the MSPs that use Pulseway service businesses, and it would save a click or two when inputting a new contact.