General

I am having trouble connecting to workstations via the dashboard, as well as the remote desktop application. Getting error "The agent failed to start the rd session."

Hi Having a bit of an issue starting the service This had been installed and working correctly but I think some windows updates were run on the server and I am unable to start the service now Keep getting the error "Unable to start service" when I open the PC monitor manager and try to start the service. Any help much appreciated

Hello, I figured I would re-post this issue we have been having. Only to solve one issue this time. I have successfully uninstalled the pulseway application from a user's computer that was having major issues. (Deleted all pulseway services, related folders, and registry entries). However we are unable to install the program again. The user is using Windows 7 64 bit. Please assist, as I don't want the users PC to be not monitored.

I use Bitdefender through Pulseway. To properly remove Bitdefender from a device, you have to change the device's policy and remove the AV agent, and free up a Bitdfender license. What would you do if the device is broken and can't turn on anymore to get the license back?

Its not very well documented but the following will work for removing Pulseway via the terminal tool in the Webapp. (note this is actually several commands strung together in one line) sudo launchctl unload /Library/LaunchDaemons/com.pulseway.PulsewayHelper.plist && launchctl unload /Library/PrivilegedHelperTools/com.pulseway.PulsewayHelper && launchctl unload /Library/PrivilegedHelperTools/com.pulseway.PulsewayCommandHelper && rm -v /Library/PrivilegedHelperTools/com.pulseway.Pulseway*

I just installed PC Monitor on a Windows XP SP3 PC (nothing special about it - fully up to date). All I get is "unknown connection error" when trying to access it using iPhone 3Gs. Is there some Port Forwarding I should be doing? There is no Firewall blocking, or AV software. Thanks for any/all help.

Hi. By default, when adding Pulseway agent to a machine, and monitoring services, it monitor all Automatic services. Thats fine. Some services are Automatic, but not started, as they get started as an when needed. Then I have a manual task of unselecting the services that are on Auto, but not started on all machines, so that the Pulseway agent does not trigger an alert, for example, "Software Protection" Then a couple days later, I get an alert stating the service I asked PW kindly to stop monitoring, is now being monitored, and has stopped!! Grrr.

Say i have made a group with computers i would like total survaillance on, ie a computer that is not function properly. when i am done using this this computer, i move this computer out of the group making the group empty. then i would like to move a new computer to this group, will this group remember its settings? that ive setup last time a computer have been in the group. Thanks //Rasmus

Hello Everyone, We had a downtime yesterday, here is what happened, and how we are trying to avoid it moving forward. On November 2nd, we've received notifications that the database cluster has crashed and upon further investigation we've determined that the iSCSI storage was unresponsive. After reaching out to the hosting provider we've found out that they have experienced multiple drive failures on the SAN and that the disk got locked during the array rebuild process. They managed to get it unlocked but because the array was still rebuilding and operating at a lower I/O capacity, turning on the database cluster resulted in the disk locking again resulting…

We run a series of game servers and pc monitor is great to notify when an application crashes. However when it crashes users are disconnected and are unable to reconnect. Typically I'll update the twitter account to let them know of the status, but it would be great to have the system do it automatically. Possibly with a time stamp? If anyone knows of a way to do it, I'd greatly appreciate it.

Hi There, Is there any option that i can get the failed updates (windows , Third Party) on my dashboard? We have an history list where the status is already logged, but i think this will be better if we have this in our dashboard.

I currently have a number of systems on the Pro subscription which is paid annually and I'm considering moving to the Ent MSP system for which I'll pay monthly, does anyone know how to upgrade as I see nothing in my account which allows me to upgrade.

I removed managed updates from a client who is attempting to upgrade to Windows 11. It's been about 20 minutes, I've restarted the Pulseway service, but I still get an error saying that "Your organization manages updates on this PC". How long is it supposed to take before the policy updates on the computer so I can upgrade it to Windows 11? Or is there a way to force a policy update from the computer?

Why when I upgrade, I have to upgrade to 3 computers? I only want one and NOT willing to pay 36$ when I am only using 1 computer...

Hello all, I am trying to upgrade my Pulseway Free account to a paid Pro account, but I have ran into two issues: -First, I made the mistake of making a Team account thinking I was upgrading to the Pro account. I only noticed my mistake after seeing the 10 license minimum requirement. I do not have the option of deleting/closing the account. What would be the best way of doing that? -Second, when trying to use the link my.pulseway.com/main/subscription/manage I am receiving the error "Payments system is not available. (106)" Not seeing any other way to upgrade. Any thoughts or am I going about that the wrong way? Thanks all!

I have 36 computers on my account and only have licensing for 35. I want to buy 10 more? I can't find where on the site I can buy more like I did last time I need some?

Hi We're looking for a way to monitor our client UPS' using the PulseWay Monitor. They are all connected to customer's servers using either USB or network. Is there a way to use PulseWay to monitor these, and to then alert us if there's an issue / event? The UPS' are all APC based. I believe we can use the SNMP module to do this, but my testing so far has been unsuccessful. Thanks Matt

Hello, I'm trying to find where to run an uptime / downtime report or get some type of history (graphed would be excellent). I assume I'm just missing it somewhere, seems like a pretty fundamental feature of RMM. Thanks!

Hello, Look like your service are down ? We are blind now, we didn't receive any supervision events from our infrastructure. Trying to log on your backend, an error occure " Database Query Exception" on the login panel ⚠ Thanks for any update.

Please be advised that we're experiencing storage issues with our hosting provider in the US hosting center. It is causing our database server to continuously crash. We apologise for any inconvenience and are actively working on a resolution. The billing system may be temporarily unavailable as well.

Hello All, i want to use PID in pulseway for a check if a program is running or not. i have 3 batches running on windows server from same program with different PID. thanks

Hey all, Is there a way to allow a user to move devices between groups without giving them full administrator? The way we have been moving machines is by going to the server admin tab and moving through there. Im trying to more granularly manage permissions within our org for the helpdesk. Thank you in advance!

Hi Hopefully someone can help... new user so bare with me. I recently installed PC Monitor on my Windows 7 computer and Android mobile device. Awesome bit of software and I have only just scraped the surface of its full capabilities. I am able to turn the PC on using my mobile phone no problem, but once the PC boots up I am taken to the Windows User log in screen which requires a password before I can log into Windows. I can't see anyway to remotely enter the password in order for Windows to load. Am I totally missing something or is there no work around for this? Someone please help because I am completely stumped otherwise. Chris

I enable the feature on one of my servers but I don't see where they would go to make the request. Also, how can I add that feature to the rest of my servers without going to each one. We have close to 100 and it would take a while.

Hi I am trying to deploy a new solution on my systems and I thought of a combo Chocolatey + PulseWay in order to facilitate deployement. I managed to install choco using the command: @"%SystemRoot%\System32\WindowsPowerShell\v1.0\powershell.exe" -NoProfile -InputFormat None -ExecutionPolicy Bypass -Command "iex ((New-Object System.Net.WebClient).DownloadString('https://chocolatey.org/install.ps1'))" && SET "PATH=%PATH%;%ALLUSERSPROFILE%\chocolatey\bin" When going to the targeted system, I can use choco without any issue. However, from the terminal or scripts in Pulseway, the command "choco" is not recognized. Would you have any idea wh…