Windows

We have a Heuristic warning be shown up in various places - always for the same file. Its been tested against a large number of AV engines and come up clean so pretty sure its a false positive. HEUR:Trojan.MSIL.Crypt.gen How do we report this to Kaspersky to get them to fix it? It seems that as it is bought through you we have no direct way of contacting them - is that correct? Thanks

Does the Pulseway RMM clear the alerts automatically if the alert has been resolved? IE a patch, we have patch management set to run nightly. The patches get installed but the alert still remains?

I have a policy applied to all workstations which under Notifications > Storage is set to send a notification when a non-system partition has less than 25% (this value doesn't matter for now), however I have one workstation where I want to change this value. I can do this using the Pulseway manager, but this involves logging onto the computer to do it. When I change this setting via Pulseway Manager I can see that it adds an entry in the registry under Computer\HKEY_LOCAL_MACHINE\SOFTWARE\MMSOFT Design\PC Monitor\HDDList - so in theory I could script this/do it remotely without interrupting the user to log onto their PC to set it, however I can't see where the Id0…

We've used one single installation package which we've distributed via our old RMM. After the systems have been installed we've manually moved them to correct Org/Site/Agent Group. However, pretty much in the midst of this installation, I renamed the Org/Site/Agent group which we used for installation which resulted in that we can see a number of systems (100+) have the Pulseway software installed, but they are not visible in Pulseway. So somehow they are connected to a specific name of Org/Site/Agent Group. How can we get those systems visible? Do we need to recreate the old names of the Org/Site Agent Group? If so, the problem is that I don't have…

How can I know the new Agent version difference with old version ? what bug fixed or add any new function .....

Hi, I have deleted one of the computers and now I cannot add it back? .. Thanks

In my server I have NICs, one of them is connecting via LAN to internet the second one is routing all traffic via VPN router (with VPN available only at specific time intervals) and should be used for specific apps only. Pulseway client seems to use the second one, so every time VPN goes down I get system off-line notification, which is clearly not the case. Is there any way to force client to use only specific NIC or IP?

Is it possible to see what files are on a removable device such as a usb drive when connected to a computer much like you can browse the files on the hard disks? If so how?

Most of my servers are headless and are accessed via RDP, i can only use screen view if someone is logged into the physical console. is there a way to wake up the console

Getting this error evertime i try to change Workstation to new Patch Management Policy - "You have a policy for this group that doesn't allow the system addon command to be executed"

Hello. I'm just trying out the product, which looks quite good. I'm receiving alerts quite late. For example, I shutdown my laptop the other night and it took more than 30 minutes for the alert to arrive, which isn't much use. I'm still in the trial mode and I'm hoping that's why these alerts aren't arriving much sooner.

Hi, im unable to install the dashboard....something about a missing dll.... Sofar, I have tried: 32 bit and 64 bit version dll repair - nothing found .net repair - not able to correct reinstall .net 4, or 4.5, allready installed message, I dont know what to do now. Any help is appreciated. Thanks

Hi I've been using PC monitor for a couple of weeks. But now, I don't receive any notifications, except one: "Your server modules has ended. You can get a subscription by pressing the subscription details button in the PC monitor manager [...]" I'm only using 1 PC to monitor, with 3 attached devices and it's for non commercial use. I thought it was free !??! When I go to the "subscription details", I can only set the number of computers. Minimum is 5, and the lowest price the soft asks me to pay is 45€ for one year ! Thank you for your help.

Hi all, I have 3 kids at school all of which have the Windows 8 Surface (Windows RT). Is there a Pc Monitor Agent I can run on these? I seem to be only able to find the PC Monitor in the Windows Store however this does not allow me to see these computers from my PC running the Dashboard. Thanks in advance Cameron

Hi all, We have SMTP working fine in PSA Pulseway. I believe the settings are correct in the Email Parser but when testing it can never connect to the server. Any suggestions? I have read through all the asks here that came up when searching IMAP. Using the same user from SMTP settings page. Error! Connection to server failed. Please check the given configurations and try again later.

Hello! I'd like to install and evaluate enterprise version of pulseway, but am unable to do so, due to certificate error. I installed our test root CA to "Trusted root certificate authority" and ssl cert to user personal certificate store, but I am still getting "Certificate is not trusted by local machine error" as you can see from provided screenshot. Am I missing some additional step required or why am I getting this error?

I have a Intel i7 Dell laptop but the CPU monitor constantly shows 0%. I have restarted the laptop but still 0% Any suggestion welcome regards Condorman

I would like for more than one account to be able to monitor a system. Is this doable? I don't know if it is as simple as having multiple server programs running with different credentials or if there is a way to share a group across accounts, but I would greatly appreciate the help. Thank you

Hey forum, As you can see in the image, I have a small problem. Same thing happens in the web application.What to do? - Jaapyse

Pulseway forums members, I have a problem trying to install (re-install) Pulseway on a clients' Windows 8.1 Pro machine. When I initially removed this computer from a AD Domain everything seemed smooth. I forgot to uninstall Pulseway from my domain admin account before removing the machine from the domain. Now no matter what I do I can't seem to get Pulseway installed. Initially I tried to uninstall it, which failed, so I scoured the forums and figured out how to stop the service and wipe the Registry of it's presence. There is nothing in the registry at all related to MMSOFT or PC Monitor. Now when I try to instal it fresh it stops with an error saying: "…

For some reason it is telling me that Active Directory is not installed on my computer. Although it detects that exchange is installed and setup just fine. Any reason this could be happening? Thanks.

When I install this way: "\\GP1-LAB-FSVR01\Software\Pulseway Agent\Windows\Pulseway_x64.msi" /qn username=my user name password=my password group=Default server=my enterprise server a folder is created and I can access it, but there is no desktop icon and it does not appear in the programs and features section (when i look to uninstall). I am attempting to do a mass deploy of Pulseway across multiple windows machines using Jenkins via batch or powershell. I need to be able to configure a notifications file but i dont see anything to configure. I would appreciate any help with these questions. Thank you, Aaron Trujill Total.care

Using the free 4 computer setup. Had a problem with one machine - Windows 7. Got it back up running and installed Pulseway but cannot see the machine in the Manage Systems section on the machine or any remote client such as Android. Uninstalled Pulseway Verified dot net to be correct and reinstalled Striped registry of all PC Monitor and Pulseway entries Installed Pulseway again but still will not show in any Managed Systems Any help - suggestions?

I think one of our administrators has deleted the Pulseway service...... I have removed the reg keys, uninstalled and re-installed Pulseway but it's not installing the service. Any ideas please?! Thanks

Hi all. We are deploying the preconfigured Pulseway v9.x agent with Intune (MSI file), and that works well. However, whenever we do an Intune "Fresh start" on a client that has the Pulseway agent installed and working, we get a duplicate entry for the client in the web app. I assume it's because technically the agent gets reinstalled by Intune and in the process gets a new value in HKLM\Software\MMSOFT Design\PC Monitor\ClientIdentifier. Now, because the new and the old install is indistinguishable from each other in the web app, it's almost impossible to know what entry should be removed and what entry should stay. Is there a way to identify these obsolete…