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  1. Hi there, We are using both PSA and RMM from Pulseway. In the last few weeks we are experiencing some weird behavior between PSA and RMM. We don't use the and never set up the integration, but after we delete the settings both in PSA and RMM, it still comes back. It is irritating us enormously and the support isn't helpful after creating several tickets. I hope someone can help us with this issue. King regards, Tim Roewen
  2. I have a Linux Server that reports as up-to-date version 5.4. Is this correct? Because I can't move it in Pulseway 6.0 to another Organization or Site. I get an error message that the agent requires an update.
  3. Per PCI 3.2, TLS 1.0 will soon be required to be disabled. We tested this out on a few of our servers with Pulseway and after doing so the Pulseway Agent on the server stop reporting into the Pulseway Console. When trying to verify the account on the Pulseway Manager 5.1 we got the following error: An error occurred while receiving the HTTP response to https://ws15.pulseway.com/Server.svc. This could be due to the service endpoint binding not using the HTTP protocol. This could also be due to an HTTP request context being aborted by the server (possibly due to theservice shutting down). See server logs for more details. The only way to fix it was to re-enable the TLS 1.0 Client Protocol here: HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Control\SecurityProviders\SCHANNEL\Protocols\TLS 1.0\Client I checked Pulseway's SSL Cert on Qualys SSL and it said it accepted TLS 1.0 to 1.2 but it must be something in the Agent code that limits it to TLS 1.0. Not sure if this should be a Bug or Feature request but just wanted to make the team aware of the issue. Thanks! ITSourcePro
  4. 6.0 dropped for me this morning. I hate it and I tell you why. After going through the painstaking process of setting up my Organizations, Sites and Group, I am left with no endpoints visible. The only place I can find them is under Systems > Systems (this needs to be reworded as it is redundant - maybe Systems > Endpoints OR Endpoints > Systems, your welcome for that tip), anyway, while under that location I can see all my endpoints but they are ALL in the wrong location with no way that I can see to move them to where they should be. There needs to be a way to move them either with a dropdown or a drag and drop approach. I did log into an endpoint remotely to look at the Pulseway Manager but no, cannot change which Organization, Site or Group it would belong too. However this should be a moot point as there is no way I am going to log in remotely to every single endpoint so that brings it down to only one way of doing it, through the webapp. Can we get this looked into ASAP as this should be way up there on the list.
  5. I beat my head with this for a few hours tonight, so I wanted to post here in case anyone else needs it. I am doing some custom html using css to make some kick ass email templates. I wanted to place the ticket url into the html but not show the link and control the hover link formatting. When I used [%Ticket URL%] in an existing <a href...blah blah blah> tag, it doesn't just insert the URL, it inserts its own entire href tag with the URL as the display text thus breaking the link. When I finally woke up, I realized to do this in your own custom html, you need to build the href link manually using the psa url and adding the [%Ticket ID%] field at the end. My finished code line looks like this: <a style="color: #8db9e3;" href="https://psa.pulseway.com/MSP/TicketEdit.aspx?ID=[%Ticket ID%]"><span style="color:#adb3b9">Click here to open in Support Portal</span></a> Hope this helps someone.
  6. I'm trying to edit/create a new log alert. 1. When adding a new Event ID to an existing alert (comma delimited) and press Save, I get the following error in the console, and so the change cannot be saved. TypeError: n.split is not a function at e (Configuration?v=9UgYGKSsgKBU9Z8hKYeBn1ZGSfClMiErmwarSJ-k9Nk1:1) at h (Configuration?v=9UgYGKSsgKBU9Z8hKYeBn1ZGSfClMiErmwarSJ-k9Nk1:1) at b.i.save (Configuration?v=9UgYGKSsgKBU9Z8hKYeBn1ZGSfClMiErmwarSJ-k9Nk1:1) at fn (eval at compile (Angular?v=p7XkODdFRlnxHp13elrK938iS1GuRjGvjEN1SZnD5Xk1:218), <anonymous>:4:341) at f (Angular?v=p7XkODdFRlnxHp13elrK938iS1GuRjGvjEN1SZnD5Xk1:258) at b.$eval (Angular?v=p7XkODdFRlnxHp13elrK938iS1GuRjGvjEN1SZnD5Xk1:139) at b.$apply (Angular?v=p7XkODdFRlnxHp13elrK938iS1GuRjGvjEN1SZnD5Xk1:139) at HTMLFormElement.<anonymous> (Angular?v=p7XkODdFRlnxHp13elrK938iS1GuRjGvjEN1SZnD5Xk1:258) at HTMLFormElement.dispatch (jquery-2.1.4.min.js:3) at HTMLFormElement.r.handle (jquery-2.1.4.min.js:3) 2. I create a new alert, then press Save at the bottom of the page, I'm immediately logged out and the new alert is not saved. The console shows the following error. POST https://xxxxxxxxx.pulseway.com/app/configuration/setgrouppolicyxml 501 (Not Implemented) (anonymous) @ Angular?v=p7XkODdFRlnxHp13elrK938iS1GuRjGvjEN1SZnD5Xk1:99 q @ Angular?v=p7XkODdFRlnxHp13elrK938iS1GuRjGvjEN1SZnD5Xk1:95 g @ Angular?v=p7XkODdFRlnxHp13elrK938iS1GuRjGvjEN1SZnD5Xk1:92 (anonymous) @ Angular?v=p7XkODdFRlnxHp13elrK938iS1GuRjGvjEN1SZnD5Xk1:124 $eval @ Angular?v=p7XkODdFRlnxHp13elrK938iS1GuRjGvjEN1SZnD5Xk1:139 $digest @ Angular?v=p7XkODdFRlnxHp13elrK938iS1GuRjGvjEN1SZnD5Xk1:136 $apply @ Angular?v=p7XkODdFRlnxHp13elrK938iS1GuRjGvjEN1SZnD5Xk1:139 (anonymous) @ Angular?v=p7XkODdFRlnxHp13elrK938iS1GuRjGvjEN1SZnD5Xk1:258 dispatch @ jquery-2.1.4.min.js:3 r.handle @ jquery-2.1.4.min.js:3 Webapp?v=q_Itvkrsn7cHaFoxY6naxi7fk3CIzlYQcu8SG1P96v01:1 Response Error 501 {data: "<!DOCTYPE html PUBLIC "-//W3C//DTD XHTML 1.0 Stric…> ↵ </fieldset></div> ↵</div> ↵</body> ↵</html> logging out
  7. If you create a new ticket (post date of service), you can add a travel expense for a date before ticket creation. You can also change the expense date successfully if done from the expense entry inside the ticket. However, if you go to "My Expense Reports" and open the expense and try to change the date to before ticket creation, there is an error "cannot create expense before ticket creation date". Its easier to do this from My Expense Report and you should never be prevented from adding an expense dated before ticket creation. Thanks
  8. I had a big issue today where replies from clients were not adding the reply as a note, but instead creating a new ticket altogether. In the end, there were 2 causes. 1) In the default PSA email templates, the Ticket number was set as #Ticket No#. This looks really weird in my opinion, when referring to a ticket number its generally "Ticket Number" or "#Ticket Number". I had removed the trailing # on most of the templates. I searched the knowledge base and forums and there was no mention, so it was only through trial and error that I realized that you HAVE to have both # at front and end of ticket number for replies to work. 2) In some templates, I removed the Ticket number all together as it really had no purpose. I would much rather use a Subject line like: "A note has been added to your ticket regarding [%Ticket Title%]" Again, through trial and error I realized for replies to work the ticket number (formatted per 1 above) must be included in the subject. There was another forum post from someone having issues with replies on CC's. In that thread they thought the same thing I did, that adding the Reply Separator field in the message body had all the needed coding to enable replies to the ticket. I am posting this for anyone else who may be searching for this and to also request that header info be embedded in the Reply Separator field so that it is all that is needed to enable replies as notes back to the originating ticket. Also, some documentation on this feature and associated troubleshooting may be a good knowledge base article to post.
  9. I've been trying to automate as many of my maintenance tasks as possible with Pulseway, but I've noticed that the scheduled start time does not correspond with the actual start time. It's not consistent though, so it doesn't appear to be a time zone issue. Here's some examples: Sample: Cleanup Temporary Files Weekly on Thursday starting on 29 December 2016 at 20:00 16 February 2017 21:39 Took 8 seconds Result: Successful 15 February 2017 20:00 Took 15 seconds Result: Successful 8 February 2017 20:00 Took 15 seconds Result: Successful 1 February 2017 20:00 Took 22 seconds Result: Successful 25 January 2017 20:00 Took 1 minute and 42 seconds Result: Successful 18 January 2017 20:00 Took 18 seconds Result: Successful 12 January 2017 22:06 Took 1 minute and 3 seconds Result: Successful 11 January 2017 20:00 Took 20 seconds Result: Successful 4 January 2017 23:56 Took 10 seconds Result: Successful Other tasks have the same issue with scheduling. While basic maintenance scripts like time syncs, temp file cleanup are not time sensitive, Other tasks are. I have my complete weekly patch and update sequence saved as scheduled tasks, and I can't use it because the scripts are not guaranteed to run during my maintenance window. Any ideas?
  10. Hello, since some days my hard disk drives don't spin down anymore while not in use. I tracked the problem down with process monitor and found out that the PCMonitor Service is accessing the drives every minute through the WMI Provider Host Service (wmiprvse.exe). I disabled in Pulseway the storage notification of local disk space on all drives but it did not help. As soon as I disable the Puleway service, the disks spin down after the configured laps of time as they should do. I'am using Pulseway since some years, but the problem occured recently and was not there before. Thanks for your help. Michael
  11. I can't seem to update any agent settings remotely anymore. I normally use Dashboard to edit an agent's config and change the computer name as needed (hire/term). As of about a week ago, this no longer works. The agent config screen comes up normally after right clicking in Dashboard and choosing edit computer settings, lets me make my changes, and then gives the standard "this may take 30 secs" message when saving. But nothing happens, no update. If I go back in and look at the settings again the modifications are not there. This also happens with Pulseway Manager under Manage Systems. I don't see a way to update agent settings using the WebApp. I have not updated my Dashboard to my knowledge, still using 5.1.2. Agent version is 5.4. Doesn't seem to matter what OS the computer is running, happening with all PCs And i've installed the Dashboard on a different PC, same results. The only way to make the changes stick is to login to the computer in question and make the changes on the agent locally. Help!
  12. When adding a new contract, it always gets created with the auto generated contract #, ignoring anything you've placed in the contract # field yourself. You have to edit the contract again to correct it.
  13. When a new ticket is opened via email, the sender receives two confirmation emails. They are duplicates.
  14. When we install Webroot from the "Agent Status" tab in the Pulseway WebApp, it continuously says that it is installing Webroot when in fact it is installed. I can't run any actions until this issue is resolved. What could cause this?
  15. Can someone tell me why this script works locally from the server but not from Pulseway. I've tested running the script both with impersonation enabled and disabled. Both tests were done on server 2012 R2. One with default Powershell version and one with 5.1. This script runs perfectly fine from the server itself just not through pulseway. I have several scripts that give the same type of error. I'd appreciate any help so I can figure this out. It seems like Pulseway doesn't like certain characters? ForEach ($COMPUTER in (Get-ADComputer -Filter '*' | Select -ExpandProperty Name)) { $key = “SOFTWARE\Microsoft\Windows\CurrentVersion\WindowsUpdate\Auto Update\Results\Install” $keytype = [Microsoft.Win32.RegistryHive]::LocalMachine $RemoteBase = [Microsoft.Win32.RegistryKey]::OpenRemoteBaseKey($keytype,$Server) $regKey = $RemoteBase.OpenSubKey($key) $KeyValue = $regkey.GetValue(”LastSuccessTime”) $System = (Get-Date -Format "yyyy-MM-dd hh:mm:ss") if ($KeyValue -lt $System) { Write-Host " " Write-Host $computer "Last time updates were installed was: " $KeyValue } } This is what it looks like when ran from the server without involving pulseway
  16. I'm unable con configure Azure Server in Pulseway. After creating certificate following manual procedure instruccions and uploading certificates to azure keeps showing attached error. Server 2012 localized Spanish.
  17. Hi Guys, We've noticed that some of the ticket titles from the RMM system to PSA are way too long, please check the attachment. Other events like backup failures/successes are fine but CPU and Memory usage tickets are massive. Would you be able to look into a way to create less obtrusive ticket titles from RMM? We've also noticed that the RMM priority doesn't necessarily map to a PSA priority. Is there a way to do this or is this something to come out in the future? Many thanks, Martin
  18. A few days ago the agent stopped working. When I try to run Pulseway Manager I get an error (see attached PW1), trying to uninstall also gives me an error (see PW2). Trying to install on top of the current software also gives me an error.. I am stuck, unable to use or fix the agent.. Windows 10 64bit
  19. I was attempting to create a task on Pulseway, and got an error after attempting to save / publish the task. I am using the current version of Google Chrome. Something went wrong. The formatter threw an exception while trying to deserialize the message: There was an error while trying to deserialize parameter https://webapp.pulseway.com:parameters. The InnerException message was 'Error in line 1 position 1046. 'Element' 'ScopeName' from namespace 'http://schemas.datacontract.org/2004/07/MM.Monitor.Types' is not expected. Expecting element 'IsScheduled'.'. Please see InnerException for more details.
  20. Hey Pulseway, Just a small thing: when "Collect historical data for charts" is enabled and you go to the graph in the web interface, it shows the incorrect unit when hovering over the line. If I go to a ping graph and then to the temperature graph it says "38 ms"; If I go to the network adapter graph and then to the temperature graph it says "38 B"; I even got it to say "38 Connection failures" from a performance counter, but never 38 °C. I think you get the point, it's minor, but it's still a bug. - Jaapyse
  21. Hello, today I was installing the pulseway on my homeserver. Honewer, the cpu load gives wrong cpu load information, this display only 1% alltime. Hardware: Prozesor: Intel Pentium Dual Core E2180 2.0 Ghz ; Motherboard: Asus P5kpl - VM/S ; RAM : 2x 1 Gb 633 mhz ddr2 System: Kubuntu 14.04 32 bit I think, you could help me on that. p.s: I'm very sorry about my englsh experience.
  22. Hey forum, It's me again (how could two weeks go by without me asking any questions...). The problem I'm facing is every once in a while I open a remote desktop connection and when ordering the command "Ctrl+alt+del" it doesn't respond. Clicking the accessibility doesn't do anything either. Usually I can Pulseway RDP into another server in the network and from there MS RDP into the server I'm trying to reach but that is obviously not the way. For the moment it's not too much of a problem, but one of these days I'm going to run into a network with only one monitored device and no MS RDP available and by then I'm in trouble... I hope I'll have a response before then. - Jaapyse
  23. I upgraded most of the computers in my office to windows 10 however the service doesn't want to start after a reboot. I can't say that its every pc that was upgraded but its only happened to pc's that were upgraded. Thanks.
  24. Hi, Long time user just for my home systems and just built a new gaming rig and installed Pulseway and as per the title am unable to set a notification for any hardware monitoring on the CPU, which is an I7 6700k ? I've installed Pulseway and rebooted but no joy? Running on Windows 8.1 Pro adn when viewing the new device in Pulseway monitoring it show the CPU usage (%) and the BIOS version etc. but unable to add the notifications? I know both the Motherboard (MSI Z170 M7) and CPU (Intel i7 6700k Skylake) are very new, so is it just an update of Pulseway needed or am I missing something ?
  25. I'm getting an error in the Ping status on my Linux server, running Debian 8 (Linux x86_64 3.16.0-4-amd64 according to the agent info) It says there is an error, but there are no details on what the error is. When I manually ping 8.8.8.8 from the Command Line, it works fine, both from the server itself and from the Webapp terminal. Here are the relevant lines from the config file: <!--Ping - Server: server IP address or hostname--> <Ping Server="8.8.8.8" Enabled="true"/> I checked the sample config file, which I copied and edited for my needs, and I noticed there is no </Ping> statement. Most other sections have a starting statement and a closing statement: i.e.: <MonitoredPorts> </MonitoredPorts> Could that be the problem? I also can see that there is a background process with the ping command: root@xxxxxxx ~ # ps aux | grep ping root 16329 0.0 0.0 8464 756 ? S 12:03 0:00 ping 8.8.8.8 So the system is at least trying to ping, but maybe the Pulseway agent is not capturing the output. Any ideas/suggestions/fixes?
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