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Paul

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  1. Like
    Paul got a reaction from MrNaz in Ticket notes contain HTML when created in RMM   
    Hello @MrNaz,
    Thank you for the report. We have identified the problem and we're working on a fix. The fix will be included in the next release which is due to be out next week.
    -Paul
  2. Like
    Paul got a reaction from MrNaz in PSA / RMM ticket time entry bug   
    Hi @MrNaz,
    Thanks for the report. We have identified the problem and this will be resolved in the next release coming out next week.
    -Paul
  3. Thanks
    Paul got a reaction from ictnetworksolutions in Should we still disable HDD monitoring on production servers?   
    Hi there,
    This is for HDD temperature sensor monitoring, the original post is here:
    This will prevent some backup software from creating VSS snapshots, yes, you should still disable it if you see problems with your backup software.
    -Paul
  4. Like
    Paul reacted to simong in Windows OS with Hostnames > 15 Characters not displaying   
    Thanks Paul!
    I think I have worked around it by modifying the script "Set Pulseway Computer Name to Hostname" to use hostname.exe command:
    ...... $hostname = hostname.exe $PulsewayName = $VenueName +":::" + $hostname ...... Set-ItemProperty -Path "HKLM:\Software\MMSOFT Design\PC Monitor\" -Name ComputerName -Value $PulsewayName ..... I have some small changes to make but this is automating bringing in the customer name and hostname. We use a single agent file so it makes it MUCH easier to move them from the Server Admin screen if the name reflects the Customer (our host names are common to most customers). 
    Cheers
    Simon!
  5. Like
    Paul got a reaction from DimZen in Pulseway not responding - MacOS 10.15.7   
    Thank you. We're looking into the problem right now.
    -Paul
  6. Upvote
    Paul got a reaction from Scott Brandt in Change configuration on multiple servers   
    I've recently built this script which also identifies the serial number of the disk to fill in the ID field:
    $query = 'SELECT VolumeSerialNumber FROM Win32_LogicalDisk where DriveType=3 AND Name=''' + $env:SystemDrive + '''' $serialNumber = (gwmi -Query $query).VolumeSerialNumber $count = 0 # rule 1: < 5000MB - Elevated Set-ItemProperty -Path 'HKLM:\SOFTWARE\MMSOFT Design\PC Monitor\HDDList' -Name ('Id' + $count) -Value $serialNumber Set-ItemProperty -Path 'HKLM:\SOFTWARE\MMSOFT Design\PC Monitor\HDDList' -Name ('Percentage' + $count) -Value '15' # not used Set-ItemProperty -Path 'HKLM:\SOFTWARE\MMSOFT Design\PC Monitor\HDDList' -Name ('Priority' + $count) -Value '2' # elevated Set-ItemProperty -Path 'HKLM:\SOFTWARE\MMSOFT Design\PC Monitor\HDDList' -Name ('SizeMB' + $count) -Value '5000' Set-ItemProperty -Path 'HKLM:\SOFTWARE\MMSOFT Design\PC Monitor\HDDList' -Name ('UsePercentage' + $count) -Value '0' $count = $count + 1 # rule 2: < 2000MB - Critical Set-ItemProperty -Path 'HKLM:\SOFTWARE\MMSOFT Design\PC Monitor\HDDList' -Name ('Id' + $count) -Value $serialNumber Set-ItemProperty -Path 'HKLM:\SOFTWARE\MMSOFT Design\PC Monitor\HDDList' -Name ('Percentage' + $count) -Value '15' # not used Set-ItemProperty -Path 'HKLM:\SOFTWARE\MMSOFT Design\PC Monitor\HDDList' -Name ('Priority' + $count) -Value '3' # critical Set-ItemProperty -Path 'HKLM:\SOFTWARE\MMSOFT Design\PC Monitor\HDDList' -Name ('SizeMB' + $count) -Value '2000' Set-ItemProperty -Path 'HKLM:\SOFTWARE\MMSOFT Design\PC Monitor\HDDList' -Name ('UsePercentage' + $count) -Value '0' $count = $count + 1 Set-ItemProperty -Path 'HKLM:\SOFTWARE\MMSOFT Design\PC Monitor\HDDList' -Name 'Count' -Value $count Set-ItemProperty -Path 'HKLM:\SOFTWARE\MMSOFT Design\PC Monitor' -Name 'SendNotificationOnLowHDDSpace' -Value '1' -Paul
  7. Upvote
    Paul got a reaction from Jan C. Nielsen in Change configuration on multiple servers   
    I've recently built this script which also identifies the serial number of the disk to fill in the ID field:
    $query = 'SELECT VolumeSerialNumber FROM Win32_LogicalDisk where DriveType=3 AND Name=''' + $env:SystemDrive + '''' $serialNumber = (gwmi -Query $query).VolumeSerialNumber $count = 0 # rule 1: < 5000MB - Elevated Set-ItemProperty -Path 'HKLM:\SOFTWARE\MMSOFT Design\PC Monitor\HDDList' -Name ('Id' + $count) -Value $serialNumber Set-ItemProperty -Path 'HKLM:\SOFTWARE\MMSOFT Design\PC Monitor\HDDList' -Name ('Percentage' + $count) -Value '15' # not used Set-ItemProperty -Path 'HKLM:\SOFTWARE\MMSOFT Design\PC Monitor\HDDList' -Name ('Priority' + $count) -Value '2' # elevated Set-ItemProperty -Path 'HKLM:\SOFTWARE\MMSOFT Design\PC Monitor\HDDList' -Name ('SizeMB' + $count) -Value '5000' Set-ItemProperty -Path 'HKLM:\SOFTWARE\MMSOFT Design\PC Monitor\HDDList' -Name ('UsePercentage' + $count) -Value '0' $count = $count + 1 # rule 2: < 2000MB - Critical Set-ItemProperty -Path 'HKLM:\SOFTWARE\MMSOFT Design\PC Monitor\HDDList' -Name ('Id' + $count) -Value $serialNumber Set-ItemProperty -Path 'HKLM:\SOFTWARE\MMSOFT Design\PC Monitor\HDDList' -Name ('Percentage' + $count) -Value '15' # not used Set-ItemProperty -Path 'HKLM:\SOFTWARE\MMSOFT Design\PC Monitor\HDDList' -Name ('Priority' + $count) -Value '3' # critical Set-ItemProperty -Path 'HKLM:\SOFTWARE\MMSOFT Design\PC Monitor\HDDList' -Name ('SizeMB' + $count) -Value '2000' Set-ItemProperty -Path 'HKLM:\SOFTWARE\MMSOFT Design\PC Monitor\HDDList' -Name ('UsePercentage' + $count) -Value '0' $count = $count + 1 Set-ItemProperty -Path 'HKLM:\SOFTWARE\MMSOFT Design\PC Monitor\HDDList' -Name 'Count' -Value $count Set-ItemProperty -Path 'HKLM:\SOFTWARE\MMSOFT Design\PC Monitor' -Name 'SendNotificationOnLowHDDSpace' -Value '1' -Paul
  8. Like
    Paul got a reaction from AC_Martin_J in Remote Desktop On Mac   
    Hi there,
    We'll be releasing it next week .
    -Paul
  9. Thanks
    Paul got a reaction from Dwayne in Can not log in to Pulseway   
    Hi Dwayne,
    Please contact support@pulseway.com, you'll undergo an identity verification process and we'll release a new backup code for you to login. We're considering on dropping the 2FA new backup code registration method to increase the security, should this have happened after we would have dropped support for recovering account you would have lost access to your account and be forced to register another account with another email address. Keep this in mind next time you tick the "I have securely stored the backup codes" checkbox.
    -Paul
  10. Upvote
    Paul got a reaction from Martin Stevnhoved in Full Remte Desktop for Read-only devices   
    Hi Martin,
    I don't have an update to your feature request just yet. We do have it on our todo list to support more granular controls but at this moment it's not part of our Roadmap.
    -Paul
  11. Upvote
    Paul got a reaction from Scroggums in Device Rename Error. (Locally tested fine)   
    When you run scripts through Pulseway they run as the local SYSTEM user which is the computer name with a dollar sign at the end. You could use a WMI query to get the username instead like this:
    But make sure that you account for the case when there's no user logged into the system.
    -Paul
  12. Like
    Paul reacted to MrMill in "Start Remote Control Session" Grayed Out   
    Thanks Paul.  
    I missed the info on the pricing page that explained that remote doesn't work on the free plan.  https://www.pulseway.com/pricing
     
    That was quick. The feature is already available and working.  Connecting to the first system was super easy and straight forward.  I've only used it for a few hours but so far it looks like ill be paying for the starter plan since i only have a single system to remote to. 
  13. Like
    Paul got a reaction from Dan in Question about 'Processes' feature   
    Hi Dan,
    This is not yet available as a native feature on Pulseway however I personally remembered the following powershell line whenever I needed to tell two processes apart using Pulseway:
    gwmi win32_process -Filter "name='svchost.exe'" | select processid, name, commandline | fl -Paul
  14. Like
    Paul got a reaction from StephenTheTech in Force local user account password change   
    Well $env:USERNAME relies on the current user and Pulseway runs in the context of the SYSTEM account. Try using this instead:
    $user= get-wmiobject -class win32_computersystem | select-object username wmic UserAccount where name=$user set Passwordexpires=true $username = $user.username if ($username -like '*\*') { $idx = $username.LastIndexOf('\') $username = $username.Substring($idx + 1) } net user $username /logonpasswordchg:yes It just removes the domain name or computer name from the username you get from WMI.
    -Paul
  15. Thanks
    Paul got a reaction from Cory in Cannot tag macs   
    Hi Cory,
    It appears that there's a defect on this, we'll definitely be fixing this. Thanks for the report!
    -Paul
  16. Like
    Paul got a reaction from CCPCTech in "Start Remote Control Session" Grayed Out   
    Glad I could help!
    -Paul
  17. Like
    Paul reacted to CCPCTech in "Start Remote Control Session" Grayed Out   
    Thank you, it's working!  So far so good, I'll test from another location tomorrow but it looks perfect and like I'll be buying a subscription ... so far.  Again, thank you for letting me try before I plop down a few hundred for this.
  18. Thanks
    Paul got a reaction from Parallax Abstraction in Patch Management Reboot/Notification Customization   
    Hi there,
    Thank you for your feedback. I concur that our mechanism of informing users of upcoming reboots is rudimentary however we'll definitely work on improving it.
    -Paul
  19. Thanks
    Paul got a reaction from morganc in Restore deleted system in Confiduration   
    Hi @morganc,
    When you remove a system from Pulseway it's identifier gets blocked for a while. To get it registered again simply delete the ComputerIdentifier registry value from HKLM:\SOFTWARE\MMSOFT Design\PC Monitor and restart the Pulseway service.
    -Paul
  20. Like
    Paul got a reaction from the_bikeman in Auto clearing alerts   
    Hi Matt,
    We're going to be adding ways to re-evaluate the notification condition using Automation Workflows (which is queued for this quarter).
    -Paul
  21. Confused
    Paul got a reaction from Jon in Remote Desktop can only be used with Pulseway Team plan - issue   
    Pulseway Remote Desktop is not available on the Pro plan at this time nor it's available for purchase as an addon. If you go for the Team plan you get 3 RD concurrent sessions for free.
    -Paul
  22. Like
    Paul got a reaction from XVMike in Auto clearing alerts   
    Hi Matt,
    We're going to be adding ways to re-evaluate the notification condition using Automation Workflows (which is queued for this quarter).
    -Paul
  23. Like
    Paul reacted to Chris in Asset info not loading every time   
    Hi @francoism,
    Please tel us what information are you looking for?
    Also, have you checked /assets/id REST API.
  24. Thanks
    Paul got a reaction from Mr_JimWest in "Start Remote Control Session" Grayed Out   
    Hi Jim,
    Thanks for stopping by, I'm looking forward to hearing what you think of Pulseway.
    I've checked our records and it looks like you're on the Free plan which doesn't support the remote desktop feature. I've activated a 2 week subscription on your account so you can give our Remote Desktop a go.
    -Paul
  25. Like
    Paul got a reaction from noisygirlkk in SSTP Protocol Router   
    Uhm, we don't sell routers, our software only monitors them if SNMP is supported.
    -Paul
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