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Martin Stevnhoved

Full Remte Desktop for Read-only devices

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If a user (in a team) only has Read-only access to a system, the user also only have view-only Remote Desktop access.

We would like read-only users to have full access to Remote Desktop. Application supports should not be able to manage the server

If you don't like to change that behaviour,  you could implement a setting on the Remote Desktop module to allow read-only users full access to user-accepted Remote Desktop access sessions

 

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Hey Martin,

I can see the more requests showing up about implementing custom levels for sending various other commands like access to screenview or file browser only for certain teams so we'll consider extending the team access to certain features.

-Paul

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Hi @Paul

Are you even considering this.

We are really interested in using the Remote Desktop feature for more people, to assist our customers. But whey should not have (write/full) acces to managing the devices.
Is it possible to do some work around to allow users with any readonly-access to control a remote session. We already requires the endusers accept.

This would really be great, and extend you tools from being only used by administrator, to also include supportteams.

Best Regards, Martin.

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Hi @Martin Stevnhoved,

This is already supported in our Remote Control feature. If your Pulseway user has read only access for a machine, remote control sessions will be in a view-only mode where they will not be able to send inputs, just view the screen in read-time.

-Paul

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Hi @Paul.

I think we misunderstand each other. Perhaps I am not make myself clear enough.

I would like to make a group of users with only read access to managing devices, but being fully able to control sessions via Remote Desktop.
The application support people should not be able to manage the servers, but should be fully able to support the remote desktop users.

Best Rebards, Martin.

Edited by Martin Stevnhoved

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