DimZen Posted November 9, 2020 Share Posted November 9, 2020 (edited) Hi, Pulseway on my mac-server, after some time, not responding. If I try to access Pulsway icon in the top menu, I get a beachball. I'v tryed reinstalling it with uninstall in it's menu and this: Quote launchctl remove com.pulseway.PulsewayHelper rm -rf /Library/LaunchDaemons/com.pulseway.PulsewayHelper.plist rm -rf /Library/PrivilegedHelperTools/com.pulseway.PulsewayHelper rm -rf /var/root/Library/Application\ Support/Pulseway/ Same problem :/ If I restart the mac, Pulseway works again. The mac goes to sleep every night, it that matters? But it's not after sleep Pulseway gets non-responding Any idea's? Edited November 9, 2020 by DimZen Quote Link to comment Share on other sites More sharing options...
Administrators Paul Posted November 9, 2020 Administrators Share Posted November 9, 2020 Hi there, Can you also PM me with the system.log file (you can access it using the Console app - CMD + SPACE -> Console). We'll investigate this right away. -Paul Quote Link to comment Share on other sites More sharing options...
DimZen Posted November 9, 2020 Author Share Posted November 9, 2020 8 minutes ago, Paul said: Hi there, Can you also PM me with the system.log file (you can access it using the Console app - CMD + SPACE -> Console). We'll investigate this right away. -Paul Done. Btw just restarted to fix it, so hope the system.log files have the info you need? Quote Link to comment Share on other sites More sharing options...
Administrators Paul Posted November 9, 2020 Administrators Share Posted November 9, 2020 Thank you. We're looking into the problem right now. -Paul DimZen 1 Quote Link to comment Share on other sites More sharing options...
Staff Mark Posted November 9, 2020 Staff Share Posted November 9, 2020 Hi, It will be useful to get the logs after the agent stops responding. As well as a spindumps for Pulseway processes. I can see from your logs that you have issues with other apps as well. When this started? Have you recently update the OS? (supplemental update) If you put the machine on sleep what happen with the agent after wakeup? Is still working? Mark Quote Link to comment Share on other sites More sharing options...
DimZen Posted November 9, 2020 Author Share Posted November 9, 2020 (edited) 1 hour ago, Mark said: Hi, It will be useful to get the logs after the agent stops responding. As well as a spindumps for Pulseway processes. I can see from your logs that you have issues with other apps as well. When this started? Have you recently update the OS? (supplemental update) If you put the machine on sleep what happen with the agent after wakeup? Is still working? Mark I'll send the logs next time it happens. Could you PM me, what other app's that have issues, havn't seen any errors It has happed from the start, it's a new reinstall of MacOS 10.15.x Just tryed a sleep, Pulseway works after wake, but it can take a few days, before it happens again :/ Edited November 9, 2020 by DimZen Quote Link to comment Share on other sites More sharing options...
DimZen Posted November 11, 2020 Author Share Posted November 11, 2020 Just happed again after wake, new system.log in PM to Paul. Havn't heard from Mark about the other apps that have issues? :/ Quote Link to comment Share on other sites More sharing options...
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