Installation & Configuration

First, configure a windows agent with an account on the Team plan and validate the account to make sure the credentials are correct. Apply the configuration and write down the values of the following registry entries: AuthenticationToken AuthenticationTokenCtrl Now go to the WebApp on the professional server (link), login and go to the Automation -> Scripts view. Select (or create) a category and click on the Create Script button. Enter a script name and under Windows tab, enable the script and select PowerShell as the script type then paste the following script: Set-ItemProperty -Path "HKLM:\Software\MMSOFT Design\PC Monitor\" -Name Authenticati…

If you believe that your Pulseway Enterprise server is not updating and you have an old installation follow these instructions to install the latest version of the server updater service: Uninstall the PC Monitor Enterprise Server Updater software Download and install the Pulseway Enterprise Server Updater software using this link. Start the Pulseway Enterprise Server Updater service Watch the C:\Logs for a server update log file which tells you the progress of the update procedure Contact support [at] pulseway [dot] com if you require further assistance.

If you have recently updated your Pulseway iOS app to the 4.8 and get the "Unknown connection error" message when opening the app you will need to update your server SSL certificate to SHA-2. Please refer to this post for instructions:

If you are using an SHA-1 certificate for your Enterprise server, you will need to update it to SHA-2. You can use https://shaaaaaaaaaaaaa.com to check if your server is still using SHA-1 and for instructions on how to update to SHA-2. If you have any questions please email support at pulseway.com and we'll be glad to help.

This post will guide you through the steps required to move a production Pulseway Enterprise Server from one machine to another while maintaining the same DNS record (server name) of the old installation. If you would like to change your server name please contact support. Step 1: Preparing the new server Make sure that you meet the minimum requirements of the Pulseway Enterprise Server by consulting the Pulseway Enterprise Server download page (if you lost track of the url please contact support). Once the machine is ready and meets the minimum hardware requirements go ahead and install the latest Microsoft SQL Server (Express or higher). Download the Pulseway En…

Server Requirements Windows Server 2008 R2, 2012 or 2012 R2 2+ GB RAM .NET Framework 4.0 (or higher) SQL Server 2008/R2, 2012 or 2014 (Express Edition or higher) 1 static IP address 1 SSL Certificate or a Wildcard Certificate or SAN Certificate (self-signed certificates are not recommended) Required steps before installing the Pulseway Enterprise Server Obtain the SSL certificate for pulseway.<yourdomainname> Add a DNS entry for pulseway.<yourdomainname> -> Public IP address Install the SSL certificate in IIS Install SQL Server 2008/R2, 2012 or 2014 (Express Edition or higher) on your server Note: Pulseway Enterprise Server will also work on an Amazon EC…

I'm unable uninstall pulseway, repair it or update it to the latest version. When attempting to repair it, get the message "This action is only valid for products that are currently installed." Unable to stop services as they're not present in Services, as per the article https://intercom.help/pulseway/en/articles/964192-error-1001-the-specified-service-already-exists. Deleting the folder "C:\Program Files\Pulseway" doesn't fix the issue either. Tried running "Get-ItemProperty "HKLM:\Software\Microsoft\Windows\CurrentVersion\Uninstall\*" | Where-Object {$_.DisplayName -eq "Pulseway"}" and then the uninstall string as per this article, didnt work. …

Hi All, Is there anyone succeeded on making On Premise Pulseway to run using Proxy server.

Hi all, I'm looking for more information on how to setup this feature. "1-Click" button in the Remote Control client. I assume this pulls embedded passwords from itglue, however this isnt working for me. "Pulseway Remote Control, No credentials found."

Hello, I want to disable all Remote Control functions for all users (except for some Administrators) on some systems. What is the best way to accomplish that?

Failed to login with the config file, same credentials works on <username>.pulseway.com/app/login

When remoting in, screen is blurry and faded.

Hello, My Enterprise server is stuck at version 8.4.0 I Already re-installed the pulseway enterprise server update. Version: 4.7.5 See Logs: 6/21/2022, 14:30:03.107: Pulseway Enterprise Server Update ver. 4.7.5 6/21/2022, 14:30:03.107: Service started. 6/21/2022, 14:30:08.123: Reading database settings... 6/21/2022, 14:30:08.279: Reading database settings complete, current version found: 319 6/21/2022, 14:30:08.294: Checking for updates... 6/21/2022, 14:30:08.935: Server is up to date. How can i upgrade my enterprise servers to the newste version 8.11.2 ?

Hello, We have a deployment with around 200 endpoints based on various customer sites. Corporate have informed us that we are required to decommition the current domain name and move to a new one. Please could someone advise how we could move to a new domain (URL), without breaking the current endpoints we have configured, withought manually re-installing each one individually! Is there a way for this to be pushed to all current endpoints? Many Thanks

Hello, I have a SNMP-xml configuration file, and I just want to edit the IP-address in the config, but I can’t import the file after editing it. Or is there another way to reuse the config file?

Please share office 365 mail configuration

Hello to all, I have actually contacted the support several times in order to have a migration procedure of our pulseway server. Unfortunately I have no feedback since... So I come to ask you. To be a little clearer on our need and our situation I will make you a small report of the current situation. So we currently have a machine on AWS that runs with our pulseway server on it, the database is on the same machine. Our requirement is as follows: We want to migrate the server to another AWS machine but we want the SQL database to be stored elsewhere on an AWS service to have a notion of DRP.

We run Pulseway on premise (on a windows server) and are trying to sort out routing email notifications to a mail-gateway that we manage. This mail-gateway complains that Pulseway is not using an FQDN when it makes its HELO (see attachment). Is there anyway to configure Pulseway to use a FQDN?

Hello. We are using Pulseway Enterprise Server as SaaS. One of our servers is restricted both inbound and outbound for the traffic it can handle by our firewall, but we want to be able to communicate with Pulseway for monitoring. Do you have a list of host names or IP addresses that we can allow in our firewall so it can communicate? I can see from previous posts if we allow HTTPS it should communicate but we would like to lock down the source and destination ports for security purposes. We've done some packet monitoring but we are getting various server responses back (for example load balancing servers) so I want to make sure we accept all Pulseway connections. …

Hi, Does anyone know if the PSA is able to be on - premis as well as the RMM part? Thanks

Does Pulseway also handle Solaris? Specifically the older Solaris 10?

Hi Getting used to, and liking, version 6. It's good to be able to apply policys to systems within Groups. However, as a lot of my clients are small, I have lots of small Groups. Is there a way to apply a policy, or individual setting to machines in more than one group e.g. applying to a scope for instance. At the moment it's time consuming to make a change in each group. Sorry - think this may have gone to wrong section...I'm not using Enterprise Server.

I am trying to make pulseway to notify me wen the pc goes offline fore a long period of time, i found this topic on the forum but I don’t know how to enable it on Ubuntu 18.04. I really would love some help

Hello there. I'm trying to get to get a proxy working with my installation of Pulseway. Pease see the bellow xml file. If I set the proxy, Enabled="false" all works as it should. If I enable proxy, Enabled="true", Pulseway does runs but haults. Any advice? <?xml version="1.0" encoding="utf-8"?> <config xmlns="http://www.pulseway.com/linuxconfig"> <!--Pulseway Linux Monitoring Agent - pulseway.com --> <!--Account Information - Username: your Pulseway username - Password: your Pulseway password (the plain password will be automatically encrypted the next time the Pulseway service starts) - UseCu…

I am looking to deploy the enterprise server to manage 400 endpoints and 3 servers Can I get away with SQL Express and how much diskspace is required on the server?