Chris

Before you start a timer you should change the status for the ticket to 'In Progress', assign this ticket to yourself and then start a timer. So if you navigate away from this ticket, then you can search for it by the status, from Home -> My Tickets.

If you used the deployment and discovery module, then you could enable these two options on the Probe and then import the settings from the Probe during the deployment. You can read more about it from here https://www.pulseway.com/blog/network-discovery-and-automatic-deployment-guide. Yes, you can enable the Remote Desktop option in the same way: Set-ItemProperty -Path "HKLM:\Software\MMSOFT Design\PC Monitor" -Name EnableRemoteDesktop -Value "1" Once it is done, then you can remote into the system and configure more options for RD connection: ask for user confirmation before allowing any RD connection.

Yes, you can.

Yes it is possible. Please run this PowerShell script on all your systems via Automation: Set-ItemProperty -Path "HKLM:\Software\MMSOFT Design\PC Monitor\" -Name EnableUserSupportRequest -Value "1" You can read more about automation from here: https://www.pulseway.com/blog/improve-your-productivity-and-efficiency-with-pulseway-automation

Please use this link (http://sigkillit.com/2015/02/11/removing-trend-micro-clientserver-security-agent-from-dell-laptops/) to find instructions how to remove Trend Micro. I would recommend you to use the method 4. You can try to adjust this script according to your needs

Hi Martin, Please gather traces (http://support.kaspersky.com/9343#howto) during update process and send them to support@pulseway.com.

Unfortunately this is not possible at this time, however we will consider the possibility to introduce this option in the future.

If you are talking about Linux system, then you need to delete the following file: /var/pulseway/pulseway.id , but if you are talking about Windows system, then you need to delete the values for the following registry keys before you run sysprep:HKEY_LOCAL_MACHINE\SOFTWARE\MMSOFT Design\PC Monitor\ComputerIdentifierHKEY_LOCAL_MACHINE\SOFTWARE\MMSOFT Design\PC Monitor\ComputerNameThese values will be regenerated automatically.

It is not possible to see the Pulseway Group Policy settings in the Pulseway Manager on the remote system, but these settings are applied to the system.

Hi Aaron, At first you need to configure the email server from the Pulseway webapp -> Server Admin -> Settings -> Email -> Server Settings (send a test email, to make sure that settings are correct). Once this is done, then you have to make sure, than email notifications are enabled for your account ( you can check it from the Pulseway webapp -> Server Admin -> User Accounts -> select required user account -> Details)

Hi James, You can get the username and password from the Pulseway webapp -> Antivirus -> Policies -> select required policy -> Antivirus Protection -> General -> UI Settings.

This year we are planning to support P2P connections, which will greatly increase the performance of the RD tool and file transfer via the Pulseway RD. We are planning to release this feature at the end of Q2/start of Q3. But meanwhile you can transfer files via email or view files if this option is configured in the Pulseway Manager -> System -> File Browser.

Hi, This is already possible, you can create the scope for each group and then schedule when the report is generated and send emails to the multiple email addresses. Read more about scopes from here: https://www.pulseway.com/blog/organize-your-it-environment-with-scopes-groups-and-tags Read more about reports from here: https://www.pulseway.com/blog/generate-custom-detailed-and-elegant-reports-for-your-clients

Hi, I think that this is a good idea. We will consider the possibility to add a new report in the future release, showing all job history for each system.

Unfortunately this solution is not implemented yet.

If you are using the recurring services contract, then you can choose the 'Billing Cycle': contract length weekly monthly quarterly yearly

Hi Martin, Have you tried to use the Recurring Services contract to achieve this.

Yes, you will need to switch the account with which agents are registered. Currently the agent configuration is stored on the monitored system, but in the near future they are planning to move all the configuration to the centralized database so you can manage all the settings for all your agents from the Pulseway webapp.

Yes, you can enable the Remote Desktop via the Powershell script. Also you can enable the Remote Desktop via the Pulseway Dashboard (right-click on the system and select the option "Edit Computer Settings").

Yes, the account can't be renamed, but you can create a new account and register all agents with this account using a PowerShell script. At first you need to register one of your agents with the new account and copy the values for the following registry keys: AccountPassword AccountPasswordCtrl AccountUsername AccountUsernameCtrl and then use these values in this script. You can run this script via the Automation module: Set-ItemProperty -Path "HKLM:\Software\MMSOFT Design\PC Monitor\" -Name AccountPassword -Value "Enter the saved AccountPassword from the machine you've just configured" Set-ItemProperty -Path "HKLM:\Software\MMSOFT Design\PC Monitor\" -Name AccountPasswordCtrl -Value "Enter the saved AccountPasswordCtrl from the machine you've just configured" Set-ItemProperty -Path "HKLM:\Software\MMSOFT Design\PC Monitor\" -Name AccountUsername -Value "Enter the saved AccountUsername from the machine you've just configured" Set-ItemProperty -Path "HKLM:\Software\MMSOFT Design\PC Monitor\" -Name AccountUsernameCtrl -Value "Enter the saved AccountUsernameCtrl from the machine you've just configured"

Is it possible that you have configured that only authorized devices can send system commands to the agents. Please check this in the Pulseway Manager -> Devices tab (and if necessary then you will need to add your device in to the list of authorized devices).

Hi Christian, You can configure the Event Log to notify you about all the events which contain the word "Altaro". In order to do this you need to configure the option 'Contains Keywords' in the event log filter.

Hi Matt, Is it possible that these tickets are created with too low priority and therefor they can't be sent to PSA. Check PSA filter (open the Pulseway webapp -> Server Admin -> PSA).

Hi, You can add endpoints one by one, but for the MSP plan the minimum, for what you will be charged, is 25 systems.

Try to use something like this (via PowerShell): $j = Start-Job -ScriptBlock { TASKKILL /f /im iexplore.exe } Wait-Job $j -Timeout 5 | out-null if ($j.State -eq "Completed") { CD "C:\Program Files (x86)\Internet Explorer" start iexplore.exe }