Chris

Hi, Have you tried to run the report 'Installed Software'? Open the Pulseway WebApp -> Reporting -> Legacy -> Installed Software.

Yes, you are correct. This option is only available from the Pulseway WebApp -> Server Admin -> Notifications, if you are using the Pulseway Team or MSP subscription.

Hi, Please send an email to support@pulseway.com and add the output of this command: grep -i pulseway /var/log/syslog Also, double-check if the config.xml file is not broken.

Hi, You can try to uninstall the Pulseway Manager and delete the configuration using this PowerShell script. But note that if the Pulseway agent is installed only for one user, then you will need to configure the PowerShell impersonation from the Pulseway Manager -> Settings -> Runtime and then run this script. try { $app = gwmi win32_product | Where-Object {$_.name -match "Pulseway"} $app.Uninstall() Remove-Item -Path "HKLM:\SOFTWARE\MMSOFT Design" -Recurse Write-Host "Uninstallation completed successfully" } Catch { $ErrorMessage = $_.Exception.Message $FailedItem = $_.Exception.ItemName Write-Host "There was an error on $computername.`r`n$FailedItem`r`nMessage: $ErrorMessage" Break }

Hi Donna, Please check this answer:

Hi Donna, At first you need to assign the hardware assets to the correct client, and then, so if the new ticket is created from this system, then it will be automatically assigned to the client who owns this system. In order to do this you need to go to Service Desk -> Asset Management -> Hardware Assets -> click on the system and select the correct Client. Also, you can configure the email domain for customer, therefore all new tickets that will be created from this email domain, will be assigned to this customer. You can do this from the CRM -> Accounts -> select the correct account -> Email Domain -> Add.

Hi, In order to filter the notification by the type, you can use the 'Containing text' text field. And then you can sort these notifications by date.

Yes, the latest version for the Linux agent is 5.3.

The MSP plan and the Team plan are both the same

Hi all, If you are using the Pulseway Team subscription, then this option is already possible. You will need to create new user account for your client and then configure this account as an associated account for the required systems. Read more about this from here. Regarding blocking the access to the Pulseway dashboard - you will need to enter his account details in to the Pulseway Manager and then open the Account details -> Security -> IP Restrictions and configure it: Allowed IP adresses -> Single IP address 0.0.0.0 and tick the checkbox 'Dashboard'.

Hi, Thank you for your suggestion. We will consider the possibility to introduce this option into the future release.

Hi David, At first you can try to close the console session by clicking on the button at the left top corner. But if this doesn't help, then you will need to restart the Pulseway service. You can do this using PowerShell by running this command: restart-service pulseway

Hi all, Last week on Thursday we released a new version of the Linux agent. This version supports up to openssl 1.0.2

Hi Majorwoo, You will need to write the Powershell script which will add the service name under this registry key (HKEY_LOCAL_MACHINE\SOFTWARE\MMSOFT Design\PC Monitor\Services)and increment the count by one (HKEY_LOCAL_MACHINE\SOFTWARE\MMSOFT Design\PC Monitor\Services\Count). And then run this script as an automated task on required systems. Read more about automation from here.

Did you delete the previous installation package from your system? If not, then it is possible, that you were installing the same file all over and over again, because when you download the file with the same name, then the name for the file is changed (deb.1 etc to the end).

Hi, Yesterday we have released the new version for the Linux agent and it supports openssl1.0.1. Thus, if you will delete the old installation file and download the new version, then you should be able to install the Linux agent without errors.

Hi, Thank you for your suggestion, we will consider the possibility to add this functionality into the future release.

Hi, Thank you. It sounds like an interesting suggestion. We will consider the possibility to introduce this option into the future relese.

Hi Fernando, Unfortunately it is not possible to run the automated tasks on the MAC systems at this time, therefore there is no script for this. Also, the other factor is, that all this information is encrypted on your mac system.

Hi Dan, We are still working on it.

Hi, I have installed the Debian GNU/Linux 9.0 (stratch) on one of mine VM's and the issue was with libssl1.0.1. As soon as I installed libssl0.9.8 the Pulseway service was started without any errors. wget http://snapshot.debian.org/archive/debian/20110406T213352Z/pool/main/o/openssl098/libssl0.9.8_0.9.8o-7_amd64.deb Please check this article.

Hi, Currently we do not support openssl1.1, therefore you will need to install openssl 0.9.8

Hi Silvano, Have you tried to generate the reports (CPU usage, Disk usage, Memory usage, Uptime )? Please check this link.

Hi, You can try to create your own Pulseway Plugin using C#. Please check this Client API interface. All these methods are called every 15 seconds, so whatever logic you will put there will be called. All these methods will run in session 0 (Pulseway service will initiate them). The method PluginLoaded() is called only once, when plugin is loaded.

Hi Esteve, You can try to create a SQL query which will trigger the notification if the failed login attempt count is greater than 5 (http://sqlmonitormetrics.red-gate.com/failed-sql-server-logins/). Please check the Pulseway User Manual page 67 - 68. Also, you can try to use user settable performance counters. And then try to configure the Pulseway to send the notification if the performance counter is greater than 5 (see the Pulseway User Manual page 63).