General

Hi This morning all of my servers went through patching critical updates - the policy says install critical updates and reboot if necessary. When I checked the policy listed "updates marked important, no updates installed" but the machines all rebooted? - That seems weird to me as I would not expect and also do not want a reboot if no updates are installed. Is that a normal behavior?

With lots of bad events occurring this past week and one happening right now. I went to create a policy for patch management so that a computer could be assigned to a policy that would prevent windows updates until issues can be resolved. So I have set it to not install under all conditions. It requires me to set a schedule. Is this schedule the dates on which Pulseway will check and refresh the Windows update policy in the event they have changed on the PC or does this schedule apply to anything in this case ? I guess I'm wondering how the policy is enforced. If I set it to repeat daily does it update the windows update settings once a day or is this checked before …

Hi, We install RMM agents to all systems from one account, and then share the systems to other accounts to manage who manages what. The Patch Management "Agent Status" only works for the user who installs the agent. BUT, creating policies can be done by anyone. And the Policies are shared between all users. Is there a reason only the person who installed the agent can apply Patch Management via the Agent Status link? Also...The "Patch Policy" link on the Android App does not show up unless you are the person who installed the RMM on the client system. But all other features are there. I'm thinking a little more work is needed on this so all tec…

I am wondering after the subscription is over for the "starter" pack do I have to pay a monthly subscription? I am only running 1 mobile device with 1 system.

how can I pay with Paypal, I dont have a creditcard...?

Hello, would like to ask how safe because the connection of the PCMonitorSrv.exe. There is a permanent connection to an American host (IP: 68.65.39.32) address Your company MMSOFT design Ltd.hat but according to the website based in Ireland (Ground Floor 14 Herbert Street / Dublin 2 / Ireland). How can I be sure that my data from the server be read in maintenance mode and be spied. PC Monitor is a powerful tool that can read down to file level data. The transmission is not secured port üpber 443rd I look forward to your reply.

Good afternoon. I am interested in whether the application is available on the PC monitor android for Ukraine.

Does PC monitor create a log anywhere? Specifically something a plugin could write to for debuggin? Or would I have to write my own log? Else is there some other way of debugging a plugin so i can step through my code?

I am attempting to simply change the name of a client workstation form "Steve Doe" to "Brandon Doe" and it has so far been unsuccessful. I have tried from the client side, and from the dashboard manager. So far all attempts have not worked. When I attempt to do it from the client side, the client goes offline, and comes back up ~ 3 minutes later (it doesn't actually turn off, pulseway just detects it as offline). Doing it locally freezes application and forces it to be stuck at "Loading Scheduled Tasks...". I have ran into this before. I fear uninstalling will prevent a re installation. The only thing that solved it in the past was a reinstall of windows. Any …

I'm very interested in anyone who has managed to get the PC Monitor Linux service to run on Oracle Solaris 11? Solaris is 100% Linux Binary Compatible, and I am in the process of hacking around to see if I can get it to run and report on a Solaris 11 host (even if it's just rudimentary health status like system up/down, filesystem / network / RAM / ports / NIC etc) - has anyone had a go at this? Thanks in advance!! Ben

I have installed PC monitor on two linux machines (Ubuntu 11.04) and the program appears to be using a huge amount of memory, between 200MB and 400MB as measured with top, htop and ps. Is this normal? Can it be configured to use less memory? Niall

I am running a simple home server using Filezilla on an old Toshiba Laptop. PC monitor works great but I have little issue. I can put it in a suspend state and I can also wake as well. Once woken I can connect to the server and such just fine. But after a min or two, the PC enters suspended state again. I have tried with the lid open, and closed and made sure pc does not require password on wake, and that closing the lid does nothing. Any ideas?

Today I found PCMonitorManager.exe removed from all 3 of monitored PC by G Data AntiVirus: Gen: Variant.Barys.1958 found. Probably false alert, but need to be fixed somehow between you and G Data...

Hi, is it normal that PCMonitorSrv is hanging on so much DISK READ I/O? It consumes 90% of all disk I/O reads on Windows Server, where all Windows services, Exchange and Oracle DB do not consume alltogether the rest 10% disk I/O:

Hi people: Recently the business laptop (core i7 8th gen, 16 GB RAM, 512 SSD (CT1000P5SSD8)) got pulseway installed. But the laptop began to get lagged and the fans working more and noisily. So my question is: is this behavior normal? or is a bug? In case of bug; have plans to iron it?

Hello, I have installed Pulseway on various PCs, but several of them will show offline randomly even when I know a user is on them. Currently I have 4 machines showing offline when I know someone is using them right now. They might show online for a few hours, then show offline for a few hours. I've gotten the following error from the Trace.log: 2/14/2017, 15:30:49.073: [Service] Updating server settings... 2/14/2017, 15:30:49.214: [Service] Unable to update the server settings: An error occurred while making the HTTP request to https://icafarmville.pulseway.com/Server.svc. This could be due to the fact that the server certificate is not configured properly…

Hi there, This has been happening for a few months but been getting alerts for a Windows Update Pending file operation which requires a reboot to complete, that I don’t seem to be able to clear, as soon as I restart, clear notifications and it returns immediately. I do want to be getting reboot required notifications if windows updates needs it but even if I log onto the machine and manually check windows updates there is no need for a reboot.

Hi there, This has been happening for a few months but been getting alerts for a Windows Update Pending file operation which requires a reboot to complete, that I don’t seem to be able to clear, as soon as I restart, clear notifications and it returns immediately. I do want to be getting reboot required notifications if windows updates needs it but even if I log onto the machine and manually check windows updates there is no need for a reboot.

Moderator, I want to make use of Pulseway for Home/Personal use without the creation of a work email. Is this possible?

the pin code option for mobile devices is good, but is there a way that the PIN code can be forced onto certain clients?? so say i have an associated account that i want to have limited access to a group of clients (which i have done no problems) and i wanted the account to insert a PIN code in before they get to see the clients, is this possible or could it be? thanks gary

Hi All, I can see pulseway can do a ping but this appears to be a continuous thing. I'd like to do a ping every X minutes or hours and then alert if latency is greater than X ms. Is there a way to do this? Cheers,

I am setting up the Ping Notification feature and need some insight into how it works. My understanding is that it pings the selected device every 5 seconds. Is this a consistent 5 seconds for as long as i have the device added to the ping feature? I don't know that i need it to ping every 5 seconds (can this be changed) 300ms for 1 minute, i dont understand this... how often is it checking the device? Any help would be appreciated, Thanks.

Our US hosting provider has announced planned storage maintenance for Thursday May 25th between 06:00am and 07:00am EST. This work will enhance our storage availability and will impact any Pulseway SaaS customers hosted in the US data center. There may be intermittent disruption to service during this time, but in the unlikely event of this happening, it will only be for a few minutes. Pulseway apologizes for any inconvenience this may cause.

HI Everyone, On Saturday the 16th of September we will be upgrading servers that are used by our RD service globally. During this period, live RD sessions may disconnect. If this happens, you should be able to reconnect immediately as the traffic will be diverted to alternative servers. We expect the maintenance to be minimal and the operation of all other Pulseway features will be unaffected. Thanks.

Our US hosting provider will be performing storage maintenance on Saturday June 3rd. During this time, you may experience intermittent, short-term service disruption. This will only impact those SaaS customers hosted in the US data center. We do apologize for this service disruption and any inconvenience this may cause. However, we have officially taken a decision to switch our hosting provider and are in the process of planning the migration which will take place in phases. If you would like to be included in the first tranche of migrations, please contact myself at stefan.mclaughlin@pulseway.com your account manager.