Bugs

Dear Support, I tried the Mobile PC Monitor on my machine. It shows always a 0% CPU usage. My processor is a i7 2600K and Mainboard is Asus Maximus IV Extreme P67. Any hints?

We've discovered that some old installations of the Pulseway app are incorrectly displaying the "This application version is no longer supported, please update it" message. To resolve the issue, you just have to sign in again. Our development team is working on releasing an update that detects this situation and prompts you to re-authenticate automatically. On the Android app, if you don't can't use the "Log out" function, just long press on the app from the home screen and select "Clear storage" and you should be prompted to authenticate when you open the app. We apologize for the inconvenience caused. -Paul

When attempting to use the Remote Desktop Client to connect to a Windows 2003 Server I receive the message: "The screen cannot be captured at the moment. This could be due to fast user switching or a minimized/disconnected remote desktop session". I've seen this error documented on other forums for TeamViewer and the vendor says the latest version resolves it. There is also a workaround documented here: http://ram.kossboss.com/teamviewer-error-screen-captured-moment-due-fast-user-switching/ , but I can't implement it because I can't find the service by the TeamViewer name or access a stand alone installer of the RDC. I'm hoping Pulseway techs monitor this forum since I…

Hi guys, I'm getting a "User impersonation returned error 1326" whilst attempting to run PowerShell commands on a several Win10 machines. Now, I know I've tested the PowerShell impersonation on these machines when they were deployed, so it's not a credentials problem. Have searched the forums but can't see a solution. Thanks,

We are trying to set up SSL certificate monitoring, and it's working fine for our standard certificates, e.g. test.company.com and prod.company.com. When viewing the certificates in the app we get the number of days left before expiration. So far so good. However, as soon as we add our wildcard certificate, *.company.com, to the configuration, the "Certificates" page for the server in the app just shows "Loading monitored certificates...", eventually yielding "Data not available." As soon as the wildcard certificate is removed from the config, we can view the others just fine.

This is more annoying than anything. I've been using PC Monitor for a few weeks now and have been pretty impressed with it's usefulness so far. One thing that is nagging me is that randomly throughout the day any of my currently 24 monitored servers may show that it is offline. Obviously I wouldn't be writing if this were the case. Actually as I was typing this they all disappeared from my PCM Dashboard and then just showed back up a few seconds later. I am the Infrastructure Manager here so I would know if we were having any network connectivity problems and certainly if a server were actually offline. No "server offline" tickets are filed by MPCM support emails so I ass…

"Could not establish trust relationship for the SSL/TLS secure channel with authority ws1.pulseway.com" I have 2 computers running pc monitor. One works fine, the other however reports this message. Thoughts? TIA!

This has happened to me a couple of times now. Totally randomly the service is terminated due to an unhandled exception. Anyone have any input to help me resolve this? Below is the Event Log entry. Regards Anders Event Type: Error Event Source: .NET Runtime Event Category: None Event ID: 1026 Date: 2011-10-18 Time: 12:23:34 User: N/A Computer: --- Description: Application: PCMonitorSrv.exe Framework Version: v4.0.30319 Description: The process was terminated due to an unhandled exception. Exception Info: System.AccessViolationException Stack: at System.DirectoryServices.Interop.UnsafeNativeMethods.IntADsOpenObject(System.String, System.Strin…

The windows update does not work with Windows feature updates. I have my systems set to notify me when a windows update is available. Normally whenever I see a notification I run the windows update through Pulseway and it works great. Recently there has been a Windows feature update available and Pulseway cannot seem to install it. I get the notification that an update is available, run the windows update through Pulseway and get confirmation that the command was sent. About an hour later I get a notification again about the same update, it was not installed. Installing the update from the system manually works fine. This is happening on all my systems …

I have 2 systems on which hardware details are not available, altough in a previous version one of them was showing the details just fine. Accessing from WP7, the systems in case have: GA-EX58-UD3R and EVGA EX58 SLI MICRO It looks like when i try to add hardware notifications, nothing is available to choose in the list; no motherboard or cpu

Hello everybody did someone already faced this problem? I have already taken a look to another topic in bugs section regarding "Offline Servers that aren't offline" So I already startet the local installation on that Server and Click validate Account. After using it following Error box appears: "Es war kein an https://gate.mobilesystemmanager.com/server.svc lauschend Endpunkt vorhanden der die Nachricht annehmen konnte. ........" nslookup told me the correct address by using different DNS Servers. Restarting Service and logoff / logon didn't solved the problem at all. No configuration change took place since the last contact to the server. We only had a short d…

I setup port monitoring on port 443 localhost and I get a red blob. Web monitoring works on same.

PW reports my CPU temp as 6C. The ASUS app says 41C. I have an A6 on an A88XM-A.

Hi, I am having issues below after installing Pulseway on my VMs and backing up via Altaro. Checking the forum I found an old post that recommends “Disable hard disk monitoring to prevent VSS locks” is that still the recommended fix for the below error? I was able to disable the Backup (volume checkpoint) in the hyper-v manager to get backups to start/complete but would rather not have to do this each time. Thanks for any help!! Altaro Error Hyper-V reported that there was a problem taking an internal shadow copy on this VM. This may be a temporary problem and the Microsoft recommended way to fix this error is to wait ten minutes and then repeat…

I Just installed on three computers one on a vista fresh oem install and two on windows xp. Windows Service is running and I do have updated pending. Have re installed this software many times on all three computers. On the web inter face, when i click on windows updates it will only say loading and stay there untill it times out and auto logs me out. On my nexus 7 it says "could not get file content. Invalid response received from server." Checked the logs and all the computers do get the request for the updated. Every thing els seems to be working fine but this, and this is the only part of the app I need working. If this does work I want to buy for abo…

I am running PulseWay on my Mac laptop, running 10.10. Agent version 4.7.6. This doesn't happen all the time, but when it does it won't stop until I reboot the machine. About once a week, and I haven't figured out why yet, PulseWay's Helper crashes. When it does, launchd attempts to restart it. I then crashes less than a second later, and this goes on forever until I reboot. I've tried using launchctl to unload then reload the Daemon, but that is ineffective. The only thing that returns the system to normal is a full reboot. There is also a heavy load on system resources when this happens, as the crash reporter loads for every crash and slogs down the system. I'd re…

Since the end of the 14 day trial the monitor has failed conect to my Pc and shows it off line.When I try to validate account I get a message "There is no endpoint listening at "

For the last couple of days, computers have been reporting the definition updates for Windows Defender as important or critical. Previously, they were recommended, which would not trigger an alert. The previous rating worked much better since they come out multiple times a day and are almost always quickly, successfully and automatically installed by Windows. Is there anything that can be done to stop an alert every time Windows Defender has a definition update?

Coulda sworn I'd posted this a long time ago, but I guess not. On a WS2008 R2 Core machine, when you click Import or Export, PC Monitor Manager vomits forth the .Net message at the end of this post. (Gee, .Net, are you sure this is ALL that's wrong??) Thus it's not possible to import or export with a Core box. Now, I'm no .Net expert, but I know there's no such thing as a Vista common dialog in Core! See the end of this message for details on invoking just-in-time (JIT) debugging instead of this dialog box. ************** Exception Text ************** System.Runtime.InteropServices.COMException (0x80040111): Creating an instance of the COM component with …

Hi, This might be related to this topic, but over the last week I'm seeing notifications for all updates, not just Windows Defender. If I delete the notification it comes back again, checking the server shows "26 optional updates are available" (note "optional") Pulseway setting: Notifications > Status > "Send a notification when critical or important updates are available with priority" = Automatic My notification on my mobile is reading "26 important updates are available..." Clicking into the mobile app and checking the Windows Updates it's reporting them as "important" when they aren't. For example the server itself lists KB2386667…

Pulseway's sensor monitoring feature may cause VSS locks during notifications checks and may interfere with VSS backups. To prevent VSS locks you can disable hard disk sensor monitoring from Pulseway Manager -> System. Regards, Chris Pulseway Support

I run into an issue with one of my PC's no longer being able to run the PC Monitor Service. It seems to have started approx. 30 days ago. I've since uninstalled PC Monitor, rebooted and reinstalled with the same result. The service will start, but will stop itself 10 secs later. Anyone know what may be stopping the service? I've logged into the PC Monitor Manager and made sure it was connected.

Hi, I have a small bug that is getting annoying: When all servers are showing offline, I get random messages telling me that the servers are "up and running" - which is great, except all 23 servers tell me this a minute after each other at 3am Is there a way to turn off the alert that simply says "[server] is up and running"? I still want to receive messages that tell me the server is shutting down or starting up. Thanks, Vince

Hello, I've setup the event log filter on a few hosts on my network to log bad logon events. It works sometimes which is weird .. it seems to be completely random when I do and don't receive the alerts and notifications. Sometimes they go through just fine, other times I can try to enter a bad password 10 times (to test) and receive nothing. Under event log filter here is what I have: Event Logs: Security Level: Audit Failure Event IDs: 4625, 529, 530, 531, 532, 533, 534, 535, 536, 537 Notification Priority: Elevated Any ideas? thanks!

I've noticed lately that when I have a remote session live on a machine, my local keyboard input is not being accepted in items such as Notepad, Chrome, Outlook, etc. This seems fairly system wide and I'm not always able to replicate the problem. This is likely something to do with the keyboard forwarding method, but I can't isolate this myself. Also, this does occur on several different machines - not one workstation in particular. As soon as I close the remote session, the keyboard functions normally in my local Windows 10 environments. Good luck with this one - it seems very transient.