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Hey Guys, Not sure if this is going to be in the next update already however, it'd be great if we could create Categories under tasks just like under scripts to help organize them better. Cheers, Quenten

Hey Guys, It would be great if we had some integration with https://chocolatey.org for windows package management, its basically like apt-get or yum for windows which seems a lot better IMHO then ninite type solutions. Having its own tab under group policy for example to install selected apps across multiple machines and keep them updated within patch windows for example. This would be a huge benefit for Pulseway if done well. https://chocolatey.org/about https://chocolatey.org/pricing at only $3/year per machine its pretty competitive pricing. Cheers, Quenten

Hi, I have have some requests from management and staff using the dashboard at our company. Please could some of these be addressed or looked at? We would like to apply/replace the pulseway logo with our company logo, but we have no need for enterprise at this time (this may change in the future). Being able to drag an image to the dashboard installation folder as a simple start would be good, or "select an image" option in the settings - As a bonus, changing the colours of background and text would be fantastic. Custom sizing of text within the dashboard would help, as playing around with dpi within windows causes things to go onto two pages. (Changing clock size would be bonus cookies) Order by severity, I think I may have requested this before,(not yet addressed) this makes total sense to be able to order the list by what severity EG: critical first. Split groups on to separate pages, this is a nicety if you have multiple machines on multiple sites, this would allow better use of screen space especially on 65"+ TV's The coloured icons could use a flashing feature to catch your eye, EG: a critical alert would make it flash red and blue/black, this is instead of a steady amber or red. Had to edit this one in: Pulseway Manager needs to give us an option to mark an offline server as critical, a simply notification will not email our zendesk for example. Last but not least: can we get a changelog pop up when updates arrive, think this would be beneficial to show customers that there is continued development in progress. - I am aware that you run a blog for this kind of thing. Many Thanks, Kind Regards, TIM STARK

I've mentioned this to the sales team before, not sure if its on your list or not. One of the reasons I like PSA so much is because of its good UX. Its a good looking console. It appears that a lot of time has gone into the visual design. However, in most free form text boxes the default font is the horrible Times New Roman, a serif font when the rest of the system uses non-serif fonts. Even in text boxes that you can change the font, the default is still Times New Roman and its a pain to constantly highlight the text and change it. Also, there are numerous text boxes where you cannot set the font. Times New Roman is the font that appears in the time log and note entries at the bottom of the main ticket page too. I know it may seem like a small issue, but it really affects the professional appearance of the system.

Can you guys please expand the space allowed in Email template subject lines? We are frequently limited in what fields we can put in the subject due to limited space.

I had a big issue today where replies from clients were not adding the reply as a note, but instead creating a new ticket altogether. In the end, there were 2 causes. 1) In the default PSA email templates, the Ticket number was set as #Ticket No#. This looks really weird in my opinion, when referring to a ticket number its generally "Ticket Number" or "#Ticket Number". I had removed the trailing # on most of the templates. I searched the knowledge base and forums and there was no mention, so it was only through trial and error that I realized that you HAVE to have both # at front and end of ticket number for replies to work. 2) In some templates, I removed the Ticket number all together as it really had no purpose. I would much rather use a Subject line like: "A note has been added to your ticket regarding [%Ticket Title%]" Again, through trial and error I realized for replies to work the ticket number (formatted per 1 above) must be included in the subject. There was another forum post from someone having issues with replies on CC's. In that thread they thought the same thing I did, that adding the Reply Separator field in the message body had all the needed coding to enable replies to the ticket. I am posting this for anyone else who may be searching for this and to also request that header info be embedded in the Reply Separator field so that it is all that is needed to enable replies as notes back to the originating ticket. Also, some documentation on this feature and associated troubleshooting may be a good knowledge base article to post.

I use PSA for billing but do NOT use the PSA generated invoices since they don't look great and have no customization. Once the invoice syncs to Quickbooks via QBsync, I send the client the invoice from QB using a custom invoice template. This works great except some clients use the Client Portal to view status of invoices and payments. I want their invoices to post to the client portal, but they won't until you click the "Send to Client" button. There needs to be a way to post the invoice to the Clients' Portal without sending the email. A button on the invoice would suffice. Right now I get around this by creating a dummy contact with fake email address and marking it as invoice email address. Please consider adding this guys!

Would really like to use PSA, but it is just not intuitive... Especially for end users. I tried it on 10 of my users... none of them liked the interface. The resorted back to just emailing me. There should be a simple REPLY button for quick reply to tickets. The less steps for the end user, the better. I have to teach each user to send tickets... thats not good. We are using Freshdesk now because the client likes the ease of use. If the PSA followed some of freshdesk design ques, we would return. It also would be nice to have ticket notifications pushed to our mobile devices (possibly through the pulseway app) with the ability to respond on the fly. Love the work that has been put in so far.... Thanks!

Is there a way to password protect the uninstallation of the agent? If not, I believe that would be very useful and should be considered as a feature request.

It would be beneficial to add either the percentage of uptime or downtime to the Executive Report.

I was wondering if there was a way to select multiple alerts to delete them, without deleting all or deleting one at a time. Say someone forgets to turn on maintenance mode and Reboots 20 servers. Now there are 40 events one for shutting down and one for being online. Now they want to delete all theses events but keep the other ones that are pending. I would like to be able to go into the dashboard and hold CTRL and select them or select one and hold shift to select the ones in between that and another. Another improvement could be the ability to sort the columns in the Dashboard Notification view. Thanks!!!

Is there anyway in the web or the mobile apps when viewing the screen to have it auto refresh? Sometimes I have to few the screen for extended periods of time and I'm constantly hitting refresh. It would be nice if it auto refreshed every 15 or 30 seconds while the screen view was active

Hey guys! I've been testing the Webroot trial recently and it has been working fine, but I found something where there is room for improvement.. The Webroot installation can be done through Pulseway already, and everything that's needed is basically the Key Code assigning the client to the corresponding Webroot dashboard. This method works fine, but my idea is to automate as many of these tasks as possible, hence Powershell come in to play. Webroot have published a document with other deployment methods, such as GPO or MSI, and I'm mostly interested in the latter. So I created a script for the installation task, which is working fine in itself. But I also found out that the client is shown as "Not installed" in Pulseway afterwards. I spoke with support representatives from Pulseway about this, and a workaround is to use the "Install"-button in Pulseway to create the connection. They told me that the software won't be reinstalled by doing this, but simply associate the agent with Pulseway.. It got me thinking.. There should be a way to trigger this "Install"-function elsewhere, and a smooth solution would be if it could be triggered from the same script as the installation. Maybe something is written in the registry (client side), that we could use? Does anyone else have a solution on how to perform such a task? Webroot deployment documentation (Command line options and other install methods) Here is the script that I've got so far, feel free to use it, if you find it useful! #Replace "KEYCODEHERE" at the arguments-variable with the Key Code shown in your own Webroot Dashboard. #Example: 'GUILIC=XXXX-XXXX-XXXX-XXXX-XXXX CMDLINE=SME,quiet /qn /l*v install.log' $tempdir = get-item -Path "$Env:SystemDrive\Temp" -ErrorAction SilentlyContinue if ($tempdir -eq $null) { New-Item -ItemType "Directory" -Path "$Env:SystemDrive\Temp" Write-Host 'Creating Temp-Dir.' } $Downloadurl = 'http://anywhere.webrootcloudav.com/zerol/wsasme.msi' Write-Host 'Downloading executable to local storage.' $Executable = "$Env:SystemDrive\Temp\wsasme.msi" $Arguments = 'GUILIC=KEYCODEHERE CMDLINE=SME,quiet /qn /l*v install.log' $wc = New-Object System.Net.WebClient $wc.DownloadFile($Downloadurl, $Executable) Start-Process $Executable -ArgumentList $Arguments -Wait Write-Host 'Installing' Remove-Item -Path $Executable Write-Host 'Cleaning up locally stored data.' Start-Sleep -s 30 $program = 'Webroot' Write-Host 'Verifying installation...' $32bit = ((Get-ChildItem "HKLM:\Software\Microsoft\Windows\CurrentVersion\Uninstall") | Where-Object { $_.GetValue( "DisplayName" ) -like "*$program*" } ).Length -gt 0; $64bit = ((Get-ChildItem "HKLM:\Software\Wow6432Node\Microsoft\Windows\CurrentVersion\Uninstall") | Where-Object { $_.GetValue( "DisplayName" ) -like "*$program*" } ).Length -gt 0; if ($32bit -eq $True -or $64bit -eq $True) { Write-Host "$program has been successfully installed." } // Martin Johansson

I would like to see the implementation of a "save and close" feature, whilst I appreciate it is only one click extra to save and then close, it would be really useful to have the option to click once and return to the list of work items, whether these be quotes or tickets to start working straight away on the next item.

I'd love to see remote desktop for Mac OS added. Thanks, SCIT

Hi guys, One thing which I think would be super useful is the automatic selection of hard drives within the machine so rather than having to select a drive then set thresholds, we can skip the additional step of having to select the drives. Don't want to monitor a drive? Don't select a threshold. Cheers,

Hi, We have a lot of customer tasks to run by the end of a month and this means on every last Monday, last Tuesday, last Wednesday... etc. of the month. Could you guys please implement this little feature which should be in todays time a standard option in the schedule settings. Thanks!

Could we add an alias to be displayed along side the device name in the systems view? Or maybe display the last logged in user. Just so it's easier to find a user machine without having to remember/find the device name.

It would massively expand Pulseway's capabilities if Netflow/sflow analysis was added to its feature set.

Hi Currently having big problems whereby a lot of DNS records have been changed at my hosting company. I know there are third party tools that can monitor DNS changes but is there any way we could incorporate into Pukseway for clients' domains. Regards, Andy

Is there an integration with Freshbooks for the Pulseway PSA, I would like to add it as a feature request. Thank you!

Possible to select certain services to monitor via Group Policy? For example, include the StorageCraft service in group policy, and any server included in that policy would automatically have that service monitored.

I tried to find a way to monitor hp and dell servers. Ive been using other more complex system that is doing a great job by finding all hardware sensors automatically via snmp. Pulseway is much more simple to use and configure though but it really lacks in hardware monitoring for server administrators. What i did was i created two files for event log that you can try out and import into your servers. I wish Pulseway would either add support for hp and dell server into their hardware module or rework the snmp module so we can add snmp templates for autodiscovery of hardware devices, like check_mk, nagios... Update my files didnt work that well i just tried them out on a hp server. I made a new one that i will try out some more and post here next week.

I would like to request integration with the Webroot SecureAnywhere AV product.

I have Pulseway configured on 60 servers all at different locations. I'm waiting to deploy to the workstations until I get it configured just right. My question is: is there a way to get a list of installed programs across all devices? Say I need to know what version of chrome is installed on all the devices, to gauge which ones need updated etc -how would I go about doing that if it's possible?