Jump to content

nealtechsa

Members
  • Content Count

    3
  • Joined

  • Last visited

About nealtechsa

  • Rank
    IT Apprentice

Recent Profile Visitors

The recent visitors block is disabled and is not being shown to other users.

  1. nealtechsa

    Product Branding

    +1 to the original topic
  2. nealtechsa

    Auto Clear Notifications Based on Trigger Conditions

    +1 would be nice to have notifications clear automatically with a log. The more automation, the easier our job becomes. We can delete all notifications at once... but if all notifications have not been addressed it can be difficult to keep up with what has been fixed and what has not.
  3. nealtechsa

    Better PSA Design

    Would really like to use PSA, but it is just not intuitive... Especially for end users. I tried it on 10 of my users... none of them liked the interface. The resorted back to just emailing me. There should be a simple REPLY button for quick reply to tickets. The less steps for the end user, the better. I have to teach each user to send tickets... thats not good. We are using Freshdesk now because the client likes the ease of use. If the PSA followed some of freshdesk design ques, we would return. It also would be nice to have ticket notifications pushed to our mobile devices (possibly through the pulseway app) with the ability to respond on the fly. Love the work that has been put in so far.... Thanks!
×