Paul

Hey David, The activation of your Webroot licenses is instant but you may need to convert your trial sites into "full" sites per this KB: https://intercom.help/pulseway/antivirus-and-endpoint-protection/activate-webroot-trial-sites-into-full-sites. -Paul

Hi there, You need to change the symbolic link to point to the 1.0.0 versions instead of the 1.1 versions. -Paul

Hi Gary, Thank you very much for your feedback. We're very excited to hear that you like the token feature - we love it too . -Paul

Hi there, The main reason why we enforce an eight character username restriction is to make the life harder of someone using a bruteforce attack to gain access to your server instance. We do protect you against such attacks by blocking the IP address after a couple of failed logins and eventually we even lock out the account. To reduce the risk of having your account locked out for a while we've added a minimum character policy to the usernames and this drastically reduced the number of locked accounts every day. I understand that it's very inconvenient for certain persons as their first and last names do not meet the 8 character criteria so I have filed an internal issue about this to discuss the possibility of changing this policy for the Team plan. -Paul

Well you can now hide certain elements from a report but having a report designer in the WebApp is something we want to have in the future. -Paul

Hi Gary, Also if you could archive the c:\logs folder from the Pulseway server and include that in your email it would be very helpful. -Paul

Hey everyone, We've released an agent update that will remove the icon unless the User Support Request feature is turned on. -Paul

Hi guys, Thank you very much for your reports, we're looking into this right now. -Paul

Hi David, Do you get anything written in the syslog when you try to start the Pulseway service? -Paul

Hi there, Can you check the syslog to see if there's anything logged that's relevant to the Pulseway daemon? -Paul

Hey Gary, We cannot undo a voided sales order but you can always create a new one. -Paul

Hi Gary, We've looked into the issue yesterday and it seems that there was a problem with the reporting service which the SaaS OPS team has resolved. Sorry for the delayed reply. -Paul

Hi there, You can do that now, create a shortcut to pcmontask and add a 'support' (without quotes) argument. -Paul

Thanks for the update. I'll get the PSA development team to look into this. -Paul

Hi there, Have you tried our Discovery and Deployment feature? -Paul

Hi Kelsier, You can view that information from the mobile apps while the system is offline from the legacy reports. Can you check? -Paul

Hi Kelsier, We'll definitely consider adding this option in the future. -Paul

Try adding the [%Ticket Number%] tag to the email template to see if this resolves the issue. We'll consider adding a header that includes the ticket number so you don't have to keep the ticket number in the email subject. -Paul

You can configure a single workstations on the customer's site and then deploy using the discovery and deployment feature. You can definitely export the configuration of the Pulseway Windows Agent and import it post installation. -Paul

Hi Jim, First of all the Pulseway app doesn't need to be started for you to receive PUSH notifications. The fact that you're not getting any PUSH notifications after you close the app is not intended and we're going to be investigating this issue and come back at you as soon as I get an update. -Paul

This is going to be added in today's release. You'll be able to display your own logo and support contact information in the User Chat, Request Support and About windows of the User Agent. Remote Desktop session list rebranding is coming up next week. -Paul

Hi Martin, We can help you write a script that will update your hardware assets using the REST API: https://psa.pulseway.com/api#hardware-assets-put-hardware-asset. What sort of changes would you like to perform? -Paul

I cannot disclose much about the project ahead of it's announcement but it does include local and cloud backup and that it's going to be amazing . -Paul

I love what you did to our dashboard . This would be an awesome feature! -Paul

Hi Guillaume, I'm afraid that mobile device management is not part of our immediate Roadmap however it will be taken in consideration for the future. -Paul