Paul

Hi there, Do you require a boot password during POST? Do you use Bitlocker or a similar encryption software? If so, Pulseway cannot enter the password at that time as the network stack and Windows services are not running at that time however if you are stuck at the Windows logon prompt then you can enable the Login feature and you will be able to remotely login into your computer from your phone. -Paul

Hi there, Thank you for trying Pulseway and taking the time to write your experience with it. Pulseway is not a virus and once it's uninstalled from your systems it will not leave anything behind. I can try to diagnose your system errors if you would post some screenshots or more information of what's happening. PS: Pulseway will never interfere with 3rd party products so if your antivirus product has stopped it can be related to the fact that system errors are showing up after a boot. -Paul

Hi Darien, Thank you for your feedback. We're definitely going to consider introducing another level of access control for teams so you can specify which accesses on systems too. As for notification rights, as long as you have access to a system you will receive notifications. We're going to be adding a way of unsubscribing from notifications (based on an org/site/agent group/system?) at an account level in a future release. -Paul

We have a Pixel 2 XL ourselves and we've reproduced the issue too. -Paul

Hey everyone, I've just found out that this is a more wide spread issue as it's affecting other apps as well. It appears to be due to an update: https://productforums.google.com/forum/#!topic/phone-by-google/Nfqx7JT0J9g. Go to Battery – Settings (three vertical dots) – Battery Optimization, open the All apps section from the drop down menu, go to Pulseway, and tap on “Don’t optimize.”. Let me know if this resolves the issue. -Paul

Thanks, we'll investigate and get back at you. -Paul

Hi there, I've checked your account and I can see that everything is setup properly (I see that it was registered 27 minutes ago). Can you try again to see if PUSH notifications are sent to your Pixel 2 XL or they only reach out your iPhone and iPad? -Paul

Sorry for late update. Please use the following KB article to batch reconfigure your Windows systems: https://intercom.help/pulseway/agents/migrate-agents-to-use-an-authentication-token-via-psexec. For macOS and Linux we do not remove the registration info, a simple restart of the systems (or restart of the Pulseway service) will do. Due to the nature of the problem, it's not the 6.0 software that caused this but an error with a migration script on our database which was corrected a minute later but it was a minute too late. This caused the agents to stop and deconfigure so a software rollback will not restore the agents. We apologize for the inconvenience this causes. -Paul

Hi there, It appears that there was an error while migrating your instance to the Pulseway 6.0. While we've taken steps to prevent this from happening some instances caused the agents to deconfigure. We apologize for the inconvenience this causes and we're working on setting up a KB article to automate the reconfiguration of your systems in one go. Our main focus is to get you back online ASAP. -Paul

Hi Matt, The PSA development team is investigating the issue with top priority. Thank you for your report. -Paul

Hi Martin, I like the idea! We'll definitely be considering this . -Paul

Hi Levi, Unfortunately we had to drop the integration we were building with a 3rd party software due to last minute disagreements so we are going to be improving our own RD in the following months. -Paul

Hey Nathan, We do support 2FA by email, why do you consider that not to be compliant? Also I'm excited to let you know that we have plans to support OTP (One Time Passcodes) and PUSH-based authorization in the future. -Paul

Hi Jonathan, Most of our development team is focused on getting the "Central Management" feature out and the rest is working on the Remote Desktop functionality. You can expect to see the central management release in about 2 weeks, it's going to be awesome ! -Paul

We will run maintenance tasks and apply updates to the Pulseway PSA servers on each Friday from 8AM until 9AM Irish Standard Time. -Paul

Hey guys, We're almost ready for a closed beta and guess what, both of you are on the list to get early access . -Paul

Thanks Max for sharing this with everyone . -Paul

No updates yet I'm afraid. -Paul

Simply rename the old symbolic link using the: command then create a new symbolic link using this command: -Paul

It's possible that you've setup powershell impersonation in the Pulseway Manager -> Settings -> Runtime and the user you're impersonating the scripts is not part of the local Administrators group. -Paul

Hey David, The activation of your Webroot licenses is instant but you may need to convert your trial sites into "full" sites per this KB: https://intercom.help/pulseway/antivirus-and-endpoint-protection/activate-webroot-trial-sites-into-full-sites. -Paul

Hi there, You need to change the symbolic link to point to the 1.0.0 versions instead of the 1.1 versions. -Paul

Hi Gary, Thank you very much for your feedback. We're very excited to hear that you like the token feature - we love it too . -Paul

Hi there, The main reason why we enforce an eight character username restriction is to make the life harder of someone using a bruteforce attack to gain access to your server instance. We do protect you against such attacks by blocking the IP address after a couple of failed logins and eventually we even lock out the account. To reduce the risk of having your account locked out for a while we've added a minimum character policy to the usernames and this drastically reduced the number of locked accounts every day. I understand that it's very inconvenient for certain persons as their first and last names do not meet the 8 character criteria so I have filed an internal issue about this to discuss the possibility of changing this policy for the Team plan. -Paul

Well you can now hide certain elements from a report but having a report designer in the WebApp is something we want to have in the future. -Paul