General

Is there a way to configure a response to a ticket NOT create a new ticket with RE: (whatever the email subject is) Ex. Client sends in an email for support as ticket #1 > agent responds > client responds back and it now created ticket #2 Re: (whatever email subject is)

I am trying to configure my PSA instance to notify a client from a response via Ticket Note. This makes it easier on our IT Team as it is similar to how our other ticketing system was. However, when I select Add Note in the ticket, the drop-down for From Template never populates. I have successfully created a general response template and a workflow to "notify the client of a note added" using my "general response" template as that email template -- I have tested and is working properly. I have also created my "own" template for a password reset but cannot figure out why the From Template drop-down will note populate with any templates. Unless there is an…

Does Pulseway have the ability to disable/enable auditing policies on a workstation? If so, what would the business use or reason for this be?

Hi. Just wondering if anyone else is unable to login? I get Database Query Exception if I try and log in, and if I try to use my phone or the remote software I get "response is not a well formed XML"

In regard to this article: https://www.bloomberg.com/news/articles/2021-07-03/number-of-victims-continues-to-grow-in-massive-ransomware-attack?srnd=premium-europe What is the status of Pulseway software supply chain? - Twitter is silent, I don't see any blog entry in that topic Any info is really appreciated. For safety I did remove Pulseway from my servers, just in case...

First Solar Winds and now Kaseya are in the news for being breached by Rusisa: https://www.hstoday.us/industry/kaseya-hit-by-cyber-attack-orders-server-shutdowns/ Has Pulseway been audited to see if it's supply chain for the code is breached?

I would really like to see an outlook add-in that can be pushed through office 365 to all users that would allow them to submit tickets with drop down menus for ticket type, sub-type, priority and description.

We have a local user at one of our managed sites that is using RDP to log in to a server to run a program. This RDP session runs completely separately from our Pulseway session with the same user name. I'm assuming this is normal, but I'm curious as to how Pulseway initiates a separate session without dumping the other session.

Hello New to the system so please bare with me Is there a function to raise a credit note on PSA at all? I have searched the manual but there is no resource pointing to my question, I assume you cant? Thank you

Invoicing Either through the billing automation or billing email template would it be possible to add an attachment field where we could include attached documents that should be added to each email e.g. terms and conditions. Quoting Similar to invoicing would it be possible to have an attachment field on the email template for documents that should be attached to each email. Ability to convert quotes to tickets as time entries quoted do not flow through to sales orders. Dispatch Calendar Would it be possible to set the dispatch calendar hourly blocks to use just one square in the table or reduce the height of the rows. Currently…

I've been using Pulseway for a number of years. Now it's telling me that my subscription is expired. There doesn't seem to be anywhere to login and renew it through the website or the app.

For customers who are using both PSA and RMM, it would be great to have a dashboard option within RMM to show the ticket status similar to the Service Desk Dashboards but within the RMM's newly created Dashboard widgets.

It would be nice to have a System status board when users login to be able to show the status of internal systems. This could help prevent tickets from being entered.

Hi, Just investigating Workflows - I've set up a few, yet when I try to delete one I get this message: Error! Error Code 49004 : Cannot delete Workflow because it has related Item(s). What related item should I be looking for? Thanks Tony

Good morning, Although new to Pulseway I have used Service Desk software from many different vendors. What I am missing with Pulseway is email notifications of response to tickets I am dealing with. I'm sure there is a simple way to accomplish this, but I can't seem to find it. Any help would be greatly appreciated. Thanks T

I am using Office 365 for outgoing emails right now. My email address for this help@ourdomain.com. We send our invoices directly from Pulseway also as they're quite nice looking now, better than Quickbooks! However, any replies made to those email come straight back to to our Ticket Queue. I would like replies to the invoice emails to go to accounts@ourdomain.com. Can anyone suggest a way to get this working? TIA Colm

Currently, if a Quotation is accepted I can create a Project, a Sales Order and something else that I can't remember. Most of the time, I just want to create a ticket with the quoted items added as Charges on the ticket.

Our security software is reporting USB drive read/write requests by PCMonitorSrv.exe on workstations as below: Date/Time Type Permission Subject Object Operation 11/2/2020 20:07:30 USB Read C:\Program Files\PC Monitor\PCMonitorSrv.exe \Device\Harddisk5\DR5 Write 11/2/2020 20:07:30 USB Read C:\Program Files\PC Monitor\PCMonitorSrv.exe \Device\Harddisk2\DR2 Write 11/2/2020 20:07:30 USB Read C:\Program Files\PC Monitor\PCMonitorSrv.exe \Device\Harddisk4\DR4 Write 11/2/2020 20:07:30 USB Read C:\Program Files\PC Monitor\PCMonitorSrv.exe \Device\Harddisk3\DR3 Write 11/2/2020 20:07:30 USB Read C:\Program Files\PC Monitor\PCMonitorSrv.exe \Device\Harddisk1\DR…

I am currently unable to connect the e-mail parser to new company email. We changed from Google Gsuite to Office 365, but none of the configuration settings work. I am seeing the following message when testing connection. Aside from the issue of "$" in the password. Is there anything else I can be running into? Do they not support StartTLS? I have issues with outbound email setup as well as Email Parser. There is a pic of screen with error messages and config parameters.

Is anyone in the alarm industry presently using this product?

Our tech are submitting their timesheets weekly for approval which is good, however, our payroll is bi-monthly so timesheets need to be submitted by the 1 and the 15 (for paydays of the 5 and the 20th) when the 15th or the 1st falls mid week the techs cannot submit their timesheet for approval as it does not allow them to add any more time for that week. Is there a work around for this?

When opening a ticket for PSA related issues, the support experience is very frustrating. The front-line techs seem to to have limited in-depth knowledge of PSA advanced features and always report they will reach out to back-end PSA team. The replies take days and often the original issue was completely lost in handoff. Is there a better route to access timely and helpful assistance for PSA (not RMM) related issues?

Just got the new Note 20 Samsung Phone. The Pulse way app just keeps saying This device is pending approval .login to the web app and Approve it from the account device page . but when i go the the web app just says the same thing there as well . Open the Pulseway app on a trusted mobile device ?. I don,t have any of the 10 Use one of your backup codes either Thanks

Hello Is there anyway to force a ticket assignment to the responding agent via a workflow rule or other? Its pretty easy to forget to assign the ticket to an engineer and/or queue as its not a mandatory field? Thanks, Aaron.

Hi Can quotes be raised in Pulseway on items not set up in the inventory within Pulseway? The reason being that when prospecting there are a huge number of prospects that may need quoting simply by getting prices from suppliers and adding a mark up.Obviously many of these prospects may never go on to become clients. On researching the web I have come across Quotewerks which I am led to understand could do quotes quicly and with limited setup . Subsequently I found an article about a Quotework Connector which seems to show that Pulseway can be connected to Quotewerks? Still trying to think these things through but any help appreciated. …