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Email notification from Service Desk


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Good morning,

Although new to Pulseway I have used Service Desk software from many different vendors.  What I am missing with Pulseway is email notifications of response to tickets I am dealing with.  I'm sure there is a simple way to accomplish this, but I can't seem to find it.

Any help would be greatly appreciated.


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Hi Tony,

Are you referring to the Pulseway PSA? If so, you will need to enable a workflow for that under Admin -> Business Process -> Workflows (like 'Notify Client when a Note is Added').


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