General

Once a Pulseway chat session ends - are there records or reports kept of each conversation?

It would be awesome if the email parser went a little deeper. Sometimes a client emails us directly and we forward that email to Pulseway to open a ticket. The problem with this is that it opens the ticket using our company as the client. It would be great if we could get the parser to look in the email headers to find the address that the email originated from and use THAT to assign and client and user to the ticket. There are other ticket systems that do this. Alternatively (though not as elegant), It would also work to put a flag in the subject line like "@CLIENTNAME" to get the email assigned to the client. Is there a way to do this with workflow…

I use the free version on 3 PCs. I've recently upgraded the operating system on one of my PCs. I now receive the message "Your account has 4 registered computers and the computer limit is 3. While . . . " However, only 3 computers are registered, only 3 computers appear in my user interface. Solution?

Hello, I wanted to know if there is a system to configure the agent from the command line (powershell) or from the WEB interface? I would like to avoid connecting remotely to more than 200 servers to make minimal changes to the configuration. Thank you

Hi Could someone assist in helping me to set up an alert when a network connection is dropped. This is happening at one of my client sites after changing to a new ISP. The ISP says the router/switch is fine but connections are dropping. I would like to be able to log when a connection drops (ideally knowing if the internet connection has dropped or just the internal network connection) I'm not sure a simple ping notification is good enouh in Pulseway to do this as I need to know if the connection has dropped for a few mseconds as well as larger outages. I guess the Event Viewer holds the answers but would appreciate it if anyone has done this befo…

Hi, Has anyone got some advice on monitoring McAfee please? We need a way to monitor to the AutoUpdate so it alerts us if this has not run. Previously we have a script that checks the registry of each server then sends an email with the information, however we would like to replace this with a Pulseway alert if out of date. I have searched the forum but the last post is from 2012 so i was hoping there is a solution to this. Also looked from registry/WMI queries but that seems to be for reporting rather than monitoring. Thanks.

Our technical support AD credentials have changed passwords and now we are getting hundreds of machines trying to login with the configured AD account PowerShell User Impersonation credentials…locking the technician accounts. These machines are spread out at 19 separate locations and over 600 miles, at remote locations. How do we remotely modify the Runtime PowerShell user credentials on those machines? I have tried uninstalling and then reinstalling, but it absorbs the previous configuration…including the former PowerShell User credentials….I also tried calling tech support but was sent to voicemail. Help! Local Setings where credentials were entered: …

Hi Everyone, Can you please help me, how to close an application or background processes using pulseway? Thank You Ashok

Is there a way to generate a email alert when a server has been online for more than 90 days? Jon

hi, I downloaded your wonderful program and I immediately used the function wake on lan, it works perfectly, the problem is that during the day I find the pc turned on without having given it any consent, in different hours of the day the pc turns on alone. How do I solve the problem? I would like to turn it on only when I give it the command. Thanks a lot

This is not 2FA... it's bothering you with an email to login to your account. Two-Factor requires any two of these: Something you know (your username & password, check) Something you have (a software/hardware code generator, a Yubikey) Something you are (fingerprint, etc.) Bio-metrics are far from perfect, and usually avoided in these situations - I'm just amazed you went through the effort to implement this "2 factor send you an email" when it's simple to implement the time-based solution that is used by Google and others. I've been waiting for a long time for you to add 2FA - and to have it implemented like this is insulting; I feel like you ma…

I'm curious to know, if I call for technical support, what country is it based out of? e.g. US, Ireland, UK, India.. etc Thanks, Rich

Hi I see 3rd party patching is now active but is an additional cost. This has been on the roadmap as an upcoming feature but additional costs were not made clear. Pulseway is now beginning to lose value? Regards, Andy

I have been hesitant to request any sort of features. I always feel like what i would like to see might be far too much work to produce. I think this feature might be rather simple to implement so here we go. "a quick comment about existing reports - the last time I checked the report which reveals how many licenses there are and how many are assigned confuse office managers because we are not assigning a number of licenses to a client so the numbers ar wrong." Feature inquiry. The ability for a report to produce the pdf exists and has some additional features to emit the report. 1. Would it be feasable for the same report to produce the data of t…

Not sure how many people use 3CX for their phone systems, but our company utilizes the system and have recently adopted Pulseway as well. As a result, I have developed a plugin for 3CX Windows Client that opens a ticket as you pick up the phone from an incoming call. I have included the source code for reference if anyone else has a need for it. Instructions: Create a new project. Select C# Language and create a new “Windows Class Library” project. Ensure that the project targets .NET Framework 4.5.1 Add a reference to the library “MyPhoneCRMIntegration.dll” installed with 3CXPhone for Windows (usually C:\ProgramData\3CXPhone for Windows\PhoneApp). …

I am curious to know why 3rd party patch mgmt. is an additional paid feature. Before I would get notified for like Adobe Reader needed an update, know I have to pay additional to get this notification? What else within the features we already get will be removed to a "module" that we have to pay additional for? I only oversee around 60 endpoints, so I am not a big player, but there are issues now that are making me look and trial other RMM solutions. Today I logged into my dash-panel as I do everyday M-F only to be greeted with 53 notifications for critical updates for Windows. Going into to the systems one by one, I quickly realized that something is not right…

HOW WILL THIS AFFECT US? I do not want to switch to Kaspersky. I think now is a good time to seek a different or another vendor for AV such as Emsisoft or BD (preferably EAM). http://myemail.webroot.com/v/P000X0kF1S0eAx0g0qUIf52 Thanks...

Hi, I am kinda an MSP.... I work with SMB to SME clients and work on a project basis. I provide Wi-Fi, VoWi-Fi, PTP hardware, IP surveillance, access control systems, digital signage, IP phones, etc... products to clients. I often design and own the network in these environments. I do not provide end user support of PCs, Antivirus, windows updates, backup services help desk, etc... I install, maintain, or support servers for AD or otherwise. Sometimes there will be a server for a VMS I will manage. I pretty much just manage infrastructure type devices. I want RMM, alerting, IP PDU control, SMNP, ISP monitoring, etc.... I want something that integrates …

Hello, Is there a way to MANUALLY open a ticket from within the RMM? Since Pulseway doesn't offer "round trip ticketing" where a ticket can be automatically opened and closed by the RMM (if a ticket is opened automatically, then resolved from within the RMM the ticket is automatically closed) we are trying to reduce the "signal to noise ratio" by only having critical issues automatically open tickets in the PSA. However, since we do our billing from the PSA, I would like to have our techs be able to open a ticket by clicking a button on a device or alert in the RMM so a ticket is opened in the PSA with the pertinent information auto-filled and a timer started.…

Hi Everyone, As everyone knows Windows Updates are not bullet proof and they cause problems periodically with examples being flashing screens on logins for touch screen machines, lost audio abilities, files going missing and so on. The goal of this Topic is to provide a way for all the members of this forum to report issues with KB's either that they've experienced or that have been reported elsewhere thus allowing all those participating to determine if they want to adjust their global policies to hold off on a KB or make other changes. Your participation is greatly appreciated and I'm sure other tech's will be thankful for the information provided. If you need to l…

Hi, I'm assuming I've overlooked something very simple. However, no matter what process I tell pulseway to monitor the closing of (e.g. wordpad.exe, calc.exe, firefox.exe) it will only notify me the first time (first time after either a server restart or after setting it up in the first place). After that I receive no more notifications no matter how many times I open and close various applications. What have I missed? Regards, Will

Hello, I have a quick question regarding offline notifications. I've seen evidence of the ability to set up notifications through the mobile app when a server goes offline for more than 15 minutes via the PC interface, However I have not been able to figure this out. Is this feature available on the free plan, or is it hidden somewhere for Pro plan and higher?

hi we have a folder that need to be configured to send out a notification then a new file is created in a specific folder to our boss, how can that be done without creating a new account in Pulseway i see a that this can be done but , not possible to choose to and a specific mail adress Best regards Tommy Rihu

Hello, Is it possible to add accesspoints in the Pulseway dashboard? If it is possible how does it work? I am trying to get a accesspoint in my existing dashboard but it doesn't work yet. I cant find info of it anywhere. Regards Mitch

Hello, When we create a note from the webapp, we have a business process that notifies the client that a note has been added to a ticket, however, when we create a note from an email, it gets added to the ticket, but a notification doesnt go out. How can we configure a business process that emails a client a notification that a note has been added to the ticket (by email)? Thank you, dp