Feature Requests

Hi, I'd like to submit a feature request to be able to disable items which are not being used such as NOC, Setup, Slack Integrations, Backup Plugin for example. maybe under server admin -> settings -> option under here for example? Cheers, Quenten

So, it’s a possibility to create this feature? a same adhoc report of psa but to Pulseway... with report designer.

Paul/Chris, Is it possible to update the roadmap soon? It would be great if it could have both minor approved feature requests, not just big items. Its been since April since the last time it was updated. Thanks!

Hey guys, I am aware that I can add an invoice-wide discount, but we really need a way to invoice line items. The only work around is to generate multiple invoices when you don't want the discount to apply to entire invoice. I want customer's to see the actual normal price, I don't just want to edit the extended price. Also, I like the new billing automation feature. But we also need to a way to add a (hopefully future line item) discount to the billing automation. We generally offer a discount on recurring flat fee services for the first 6 or 12 months of the term, and I need a way to put this in so that I don't have to manually change everything on each invoi…

Would like 1 or 2 more choices for AV like Emsisoft or Bitdefender.

We really think you need to include SMART reporting. Especially when working with servers with multiple HDD's and raid.Short of using things like HDD Health, it would be great for us to be able to pull up a report &/or a visual on the WebApp.

Can I set up a dashboard to remember the monitor on which it was closed? I have a workstation with three monitors. I've set up a full-screen app on monitor number three, but every day the dashboard runs on the main monitor number one. Thank you

Hi, I'm currently running through a lot of notification. Running through 30 different notification, I notice that I should focus on probably 6 of those and delete the others. Currently I can only delete 1 notification at a time. Do you think it will be awesome for us to have the ability to sort, multiple select and delete *some* notifications?

Patch management is great for workstations, but I think it’s lacking for servers. The only thing Connectwise Automate did well was server patch management. For example, you could apply a patch to a test server, in the state test. If the patch was not disapproved within the time period you set, the patch would roll out to all the other servers in the group automatically. Jon

Currently a scope can be created with matching "any" or "all" tags. It would be great if we had a "none" or "exclude" option, in which the listed tags would be excluded.

Will be able to see in the next release an option to update time on a bulk action for multiple tickets?

Hi, I have compiled a long list of UI improvements, I hope you will find some of my suggestions useful. 1. CPU and Memory usage graphs need a time scale 2. Show historical perfromance data (CPU/Memory) such as daily/weekly, should also be available when machine is offline 3. Display local IP next to External IP 4. Under Asset Info, show motherboard brand/model, graphics card model if available, Windows ReleaseID (eg 1709) 5. Ability to run a Task on a single machine as you can run a Script (there is a workaround by creating a tag for a machine, then creating a scope for that tag, and executing the task for this scope, but this is cumbersome) 6. Termina…

Don't know if its asked before but here we go. Please add the option to move systems between user accounts. This would be awesome to make everything more organised. The way this can be done now is to execute a command on the system to change the settings. But it would be better if this is possible in the WebApp And or make an option [Selectable] to move it to a completely different server this could be handy when you move from cloud -> Own server or the server address will change for some reason.

Hi, Is there a way to print or email a ticket in the servicedesk? If not, can suggest adding this feature. Gary

When we need to install any update or modification on any server, we cannot create a restore point by default. we need to create a snapshot, update or install app and del this snapshot if is ok or revert if is not ok. this is a very important feature that you can implement to save our time!

Would really like to see a better deployment method. Would like to have a way to setup everything I want in Pulseway Manager then export some type of executable or provide a link in an email for a client to run. Thanks, Pete

I had a big issue today where replies from clients were not adding the reply as a note, but instead creating a new ticket altogether. In the end, there were 2 causes. 1) In the default PSA email templates, the Ticket number was set as #Ticket No#. This looks really weird in my opinion, when referring to a ticket number its generally "Ticket Number" or "#Ticket Number". I had removed the trailing # on most of the templates. I searched the knowledge base and forums and there was no mention, so it was only through trial and error that I realized that you HAVE to have both # at front and end of ticket number for replies to work. 2) In some templates, I removed the T…

I've mentioned this to the sales team before, not sure if its on your list or not. One of the reasons I like PSA so much is because of its good UX. Its a good looking console. It appears that a lot of time has gone into the visual design. However, in most free form text boxes the default font is the horrible Times New Roman, a serif font when the rest of the system uses non-serif fonts. Even in text boxes that you can change the font, the default is still Times New Roman and its a pain to constantly highlight the text and change it. Also, there are numerous text boxes where you cannot set the font. Times New Roman is the font that appears in the time log and note en…

Can you guys please expand the space allowed in Email template subject lines? We are frequently limited in what fields we can put in the subject due to limited space.

I use PSA for billing but do NOT use the PSA generated invoices since they don't look great and have no customization. Once the invoice syncs to Quickbooks via QBsync, I send the client the invoice from QB using a custom invoice template. This works great except some clients use the Client Portal to view status of invoices and payments. I want their invoices to post to the client portal, but they won't until you click the "Send to Client" button. There needs to be a way to post the invoice to the Clients' Portal without sending the email. A button on the invoice would suffice. Right now I get around this by creating a dummy contact with fake email address and markin…

Chris/Paul/Cliff, Thanks for all the work you guys are doing to make PSA usable in a production environment. I love the latest improvements. I have a priority request regarding Client Portal authentication. I see that AuthAnvil is supported. Can you guys please look at adding 365 Azure AD integration as well? There is no way my client end-users are going to remember a separate password for their PSA login to open and view tickets. We really want to push them to it, but its not going be useful. I image that Azure AD would be the most common platform for most companies. In the meantime, can we have a way to manually set a secure password for each user for …

We currently use TeamViewer as our remote support software and like to have Pulseway as a backup to that, but one thing that we like to do is record our sessions for both accountability and to have the ability to reference something we have done in the past to resolve an issue or to double check one's work. If Pulseway is to compete with this, I would like to see the ability to record these sessions.

We are using several powershell scripts to set things locally for pulseway as we cannot do this (on a large scale) through the web interface or dashboard - ie set the group name for a whole scope of machines Our automation task works great for this, but only when computers are online. If a machine is offline when the automation task is set to run it does not get the settings. Some computers can go days/weeks without the setting changes. This could be rectified with a checkbox on the automation task, similar to the one on patching policies - see the screenshot below

Providing an option to run a script before and after running a patching policy will significantly increase the versatility of Pulseway's patching - A few things we would like to do with this ability include Enable Pulseway maintenance mode before patching to ensure notifications are suppressed Perform a VMware snapshot of the Server VM before patching Run pre/post health checks such as dcdiag to ensure AD servers are healthy and replicating Allow other application maintenance to be performed in the same maintenance window automatically, ie patch Java/Adobe Disable Pulseway maintenance mode after patching is complete

Where possible, we try to avoid using standalone directories and use our Active Directory for primary authentication. I'm sure it would pose a number of technical limitations due to the way Pulseway agents connect to the server, but it would be great if our techs could login to the pulseway server with their AD credentials - either a direct LDAP call or Authenticating through a radius server (the latter opens up the opportunity for lots of MFA vendors as most support MFA via radius).