Windows

Did the setting for the web app timeout get moved?

Hello, I am just trying to get this setup to monitor the backups on a 2012 R2 server. I see this article but I have some confusion on what needs done. How to enable and configure the Windows Server Backup monitoring | Pulseway Help Center (intercom.help) User in “Backup Operators” or “Administrators” user group configured in Pulseway Manager at PowerShell impersonation. Note: PowerShell Impersonation Setup Instructions are covered at Runtime Configuration. Not sure what it means by setup instructions are covered at runtime. I am currently using the domain admin account for settings things up. I am not sure on the "configured in Pul…

Hoping I can get some insight here, or may just submit an official support request. Someone in our org who is in a Help Desk position needs to get Pulseway Remote Control installed on their machine so they can connect to end user workstations for troubleshooting. I've installed this many times but for some reason this time it's complaining about the appdata folder being redirected. In specific we are seeing a can't access error on a path \\servername\users\username\appdata\\pulseway remote control I am wondering if that double backslash is the issue here. We have plenty of other things installed and require app data access and they al…

Getting this error evertime i try to change Workstation to new Patch Management Policy - "You have a policy for this group that doesn't allow the system addon command to be executed"

Ideally I would like to utilize Pulseway to prevent my users from upgrading from Windows 10 to Windows 11. Since there isn't an ideal way to do this (at least not that I've come across), I'd like to know if there is a way that I could setup a notification so that I am alerted if someone does this. Any suggestions appreciated. Right now I am doing manual spot-checks of the Systems under Configuration > Organizations.

Seemed pretty simple to set this up in the Pulseway Manager (9.2) Application on Windows (target PC). Sending the test eMail worked perfectly. I then tried sending a file from the web application (running on a different windows machine) - email pick don't even show up. Only Delete & Cancel are shown. Restarted Pulseway service on target machine - email pick not shown Complete reboot of target machine - email pick not shown Next tried the mobile client on Android (version 12) - email pick not shown So does this feature really work? I have no problem sending / receiving the test email but no chance to even try sending files.

Hi all. We are deploying the preconfigured Pulseway v9.x agent with Intune (MSI file), and that works well. However, whenever we do an Intune "Fresh start" on a client that has the Pulseway agent installed and working, we get a duplicate entry for the client in the web app. I assume it's because technically the agent gets reinstalled by Intune and in the process gets a new value in HKLM\Software\MMSOFT Design\PC Monitor\ClientIdentifier. Now, because the new and the old install is indistinguishable from each other in the web app, it's almost impossible to know what entry should be removed and what entry should stay. Is there a way to identify these obsolete…

Is anyone using pulseway exclusively for windows patching?

Hello, I'm not able to register a new system with my existing Pulseway account. I am able to put in my user name, but password is greyed out so i am unable to enter it. I do not have a dedicated instance. When i click Authenticate, it gives me an error (attached)

Hi, I'm trying to register my system after installing pulseway on windows 10. However, due to some unknown reasons, the password field is disabled. This is very strange as I never experienced this in the past. Any help would be appreciated. Regards

After a fresh install on Windows 10, the Pulseway Agent installs, but does not allow me to sign in. When opening the application, I am greeted with this screen When I click on "Register System" I am greeted with this screen After entering my Username and checking the box "I do not have an instance name", I get this error message I have re-installed multiple times, tried to manually start the service in services.msc, which gives me this error I have also made sure my PC is up to date, currently running Windows 10 Home build 19045.2546. Any ideas why I might be seeing this error message/ why the Passwo…

Hello, I try with this script to remove the agent from a former client: try { $result = Get-WmiObject win32_product -filter "Name LIKE 'Pulseway'" | Select-Object IdentifyingNumber; [string]$a = $result.identifyingNumber; msiexec.exe /X $a /qn Remove-Item -Path "HKLM:\SOFTWARE\MMSOFT Design" -Recurse if (Test-Path -Path "C:\Program Files\Pulseway") { remove-item -path "C:\Program Files\Pulseway" -Force -Recurse -ErrorAction SilentlyContinue } Write-Host "$a Uninstallation completed successfully" } catch { Write-Host "Uninstallation failed" Break } But it is still installed. So what can I to totally remove it? {12CF5BF5-CA28-4…

I have a VM agent that failed, I've tried to reinstall, but I get the 'Error 1001. The specified service already exists'. The program doesn't show up in windows programs to remove. Any help would be much appreciated. Thanks.

Hi all, My goal is to create a Win32 package to deploy using Microsoft Intune that auto registers the computer. I've done this successfully with agent version 8. However, today I cannot get it to work with agent version 9. Despite contradicting help information out there that directs you to use Orca, the .MSI file that is generated contains the appropriate information to auto-register the agent. In the past I've converted the .MSI to .INTUNE, created the app in Endpoint Manager and assigned it with success. I'm working on doing this process again with agent version 9. I can get it to deploy with Intune, however auto-registration fails. My process is the same…

I believe this to be related to Microsoft no longer support Basic Authentication, however I'm unable to fix the issue. Our Email Parser in Service Desk is no longer able to connect and staying as Inactive. The email account/user is fine, and we can send to and from it through Outlook and external email services. I've run through the steps found here https://intercom.help/pulseway/en/articles/5488944-oauth2-0-for-microsoft-o365-with-psa-email-parser to enable OAuth 2.0, but I still get the same error: Any ideas?

Dear All, I would like to enquire about the proxy settings. In my company, we usually use a proxy server. This will actually require users to toggle between proxy and no proxy when they are using the network. Proxy = Company Network No-Proxy = Outdoors But it seems that Pulseway only support manual changing of proxy settings through Pulseway Manager. Is there anyway to automate this so that it will automatically change depending on Windows Proxy Settings? Thanks in advance

I am testing new endpoint policies and testing inheritance on some of the different scopes/groups I have deployed. I am still waiting for my test endpoint device to adopt the applied endpoint policy(s). Is there a way to force the PCMonitorManager to check the see if a new endpoint policy has been applied?

Hi. I have been using a free version and it has been amazing. Unftortunately, after I have upgraded my Win10 laptop to Win11, it's not working. I can start the manager, but I get the message that the service is not installed. Uninstalled everything, downloaded Pulseway_x64.msi and I get this error when trying to install it. After that, the old version cannot be removed. Please help. I have Windows 11 Pro 21H2.

Sorry for the stupid question (probably) but scripts arent my strong point. In the example below, do i remove the quotes in the sections like "Enter the saved AuthenticationToken from the machine you've just configured" when i replace with the required info? TIA Set-ItemProperty -Path "HKLM:\Software\MMSOFT Design\PC Monitor\" -Name AuthenticationToken -Value "Enter the saved AuthenticationToken from the machine you've just configured" Set-ItemProperty -Path "HKLM:\Software\MMSOFT Design\PC Monitor\" -Name AuthenticationTokenCtrl -Value "Enter the saved AuthenticationTokenCtrl from the machine you've just configured"

Hello together, I have at the moment a problem when I try to access the AntiVirus Section on the website. Every time I access that area I get that error I added as a picture and I dont see any systems. Hopefully somebody can help me, Best regards

Hello, I can wake up my computer while I am on the same network but when I am on another network and try it it says, “Wake up command failed.” I have ports 7 and 9 forwarded and in windows firewall. How can I fix this? Thanks!

Hi all, We have an on premise server and since the start of this we've had the probe which is sat at our head office scan the networks over site to site VPN's and it has picked up all the equipment however when we went to enroll devices on the remote subnets they all appear as offline even though we can ping them FROM the Pulseway on prem server itself ? We've now gone and installed a PC at one of the remote sites, applied it as a probe and done a scan and even with the probe being on the same network and subnet they STILL show as offline? If i look at all the devices that i can enroll they ALL show as offline even though it clearly can see them online as it's s…

Hi I have created a Patch Policy, and when to Agent Status, selected a Scope or Group (I tried both) and then assigned the policy However, if new agents are installed and part of the correct Scope or Group, they do not get the policy assigned. The Status shows as 'Not Assigned' What is the correct way to ensure that any new agent installation gets the correct patch management policy automatically without any manual intervention? Thanks

More and more, we purchase laptops and get them delivered directly to end-users. As par of their initial setup instructions. we send them the URL for the correct group so they can download and install the agent. However the process is quite chatty. Would someone know the syntax for URLdeployment for silent installation? Is there also some sort of flag in the syntax to disable the user to open the agent and change settings themselves? Thanks

Hello, I tried to remove the agent, with this: Get-WmiObject win32_product -filter "Name LIKE 'Pulseway'" | Select-Object IdentifyingNumber; But it is empty. Try to reinstall the agent, but I get the error "Service already exist." In add/remove software is Pulseway agent, how can I remove it?