Chris - McK Posted October 13, 2022 Share Posted October 13, 2022 I believe this to be related to Microsoft no longer support Basic Authentication, however I'm unable to fix the issue. Our Email Parser in Service Desk is no longer able to connect and staying as Inactive. The email account/user is fine, and we can send to and from it through Outlook and external email services. I've run through the steps found here https://intercom.help/pulseway/en/articles/5488944-oauth2-0-for-microsoft-o365-with-psa-email-parser to enable OAuth 2.0, but I still get the same error: Any ideas? Link to comment Share on other sites More sharing options...
Chris - McK Posted October 13, 2022 Author Share Posted October 13, 2022 We were able to temporarily resolve this by re-enabling Basic Authentication in Office 365 using the tools found here: Basic Authentication Deprecation in Exchange Online – September 2022 Update - Microsoft Community Hub Jamie Taylor 1 Link to comment Share on other sites More sharing options...
Jamie Taylor Posted October 25, 2022 Share Posted October 25, 2022 Great to know this has been resolved, if you have any other queries, please feel free to mail our support team at support@pulseway.com Link to comment Share on other sites More sharing options...
Recommended Posts
Create an account or sign in to comment
You need to be a member in order to leave a comment
Create an account
Sign up for a new account in our community. It's easy!
Register a new accountSign in
Already have an account? Sign in here.
Sign In Now