Mariale_Pulseway

Hey @Daan - Thanks for reaching out! I raised a ticket on your behalf and someone from our support team will contact you shortly😊

Hey @PBCLLC - Thanks for your feedback! Our team is working towards many updates, so stay tuned☺️

Hey @Tryp1c_ac3 - I'm happy to assist you, but could you elaborate a bit further on your question?

Hey @AidThePorter - Thanks for reaching out to us. I raised a ticket on your behalf and someone from our support team will reach out shortly☺️

Hey @BurseyC - Thank you for reaching out. According to our Status Page all our servers are back up and running, but I'll be raising a ticket on your behalf and someone will reach out shortly☺️

Hey @Innobras - We're currently experiencing an outage on our platform and we're having live status updates to keep everyone informed in the following link: https://status.pulseway.com/ 🙂

Hey @Nexus - Thanks for flagging this. This has been reported and we're having live status updates to keep everyone informed in the following link: https://status.pulseway.com/ 🙂

Hey @Daan - To be appointed as a Department Manager, a user must first be created as a "Employee". Additionally, new "Job Titles" can be created and assigned to users as needed. Then, once the employee has been added and the job title assigned, you can designate this user as the Manager of a Department. Let me know if this works for you🙂

Hey @jusmax - Thanks for reaching out. I raised a ticket on your behalf and someone from our team will contact you shortly😊

Hey @KerryC - Thank you for reaching out. I raised a ticket on your behalf and someone from our team will contact you shortly😊

Hey @Leroy - Thanks for flagging this. I've raised a ticket to support on your behalf, so someone from our team will be contacting you shortly😊

The update you've been waiting for has arrived, packed with features to make IT management smoother, faster, and more efficient. Here are some key highlights: 🍏 Apple Business Manager Integration for MDM: Set up devices for automatic enrollment in MDM as soon as they're turned on! With zero-touch deployment and mass deployment across all Apple devices, there’s no manual setup needed! 🖥️ Remote Control On Demand: Technicians can now gain temporary remote desktop access to computers without an installed agent, even if users lack Admin permissions. Enjoy unlimited usage, instant access, and agent-free connections. 💾 Datto Endpoint Backup Integration: Get easy access to portal tabs to monitor backup health and agent status. Keep track of each protected device directly through the device card, and use contextual links to navigate to the Datto portal for in-depth details. Full visibility and mass deployment! ⚙️ New Automation Workflow Templates: We’re introducing 18 new ready-to-use templates to streamline your workflows and boost productivity. Find the perfect fit for your needs with customizable options! 👥 Teams Role-Based Access: User-defined teams now have the ability to control which pages appear in the left navigation menu, offering enhanced customization and access to key resources. If you have any questions or need help putting these updates into action, don’t hesitate to reach out to your Account Manager! 🔗 Here’s the link to the full release notes for you: What's New in Pulseway's Software | Pulseway

Hey @Jamie - Thanks for flagging this with us. I raised a ticket on your behalf, so you'll be contacted by someone from our team soon😊

Hey @Daan - Thank you for updating me. I raised a ticket on your behalf, so someone from our team will reach out to you soon😊

Hey @existendure - Thanks for reaching out. I raised a ticket on your behalf for this update, so someone will be contact soon☺️ Hey @arhoades - Thanks for flagging this. I raised a ticket on your behalf about this, so someone in our team will contact you soon😊

Hey @Daan - Can you try the following steps and let me know please. 1) Go to imap settings -> ensure that Inbox is the input like the below snip. 2) If the above is already done, can you confirm if the test email has been received on your actual webmail mailbox? 3) Do you have any specific mail forwarding rule applied? 4) Go to Logs tab in the email parser and check if any errors/issues

Hey @pcfaguiar - Thank you for the update. I contacted support again to get it sorted out🙂

Hey @pcfaguiar - Thanks for reaching out! I've raised a ticket to support in your behalf, so someone from our team will contact you soon. Let me know if you need anything else🙂

Hey @TGunter - Thank you for letting us know. Already raised your issue to support and someone will reach out to you soon🙂

Hey @EmilEngblom - Thanks for flagging this to us. I already raised this to support in your behalf. Someone will reach out to you soon🙂

Hey @CWXServices - Thanks for bringing this to our attention. I have sent this to support, they are aware of your issue, so someone should've contacted you by now. Please email me at marketing@pulseway.com if this isn't the case so I can follow up🙂