Mariale_Pulseway

Hey @pnwguy - Thanks for reaching out! Sorry to hear you're having trouble. If you're referring to migrating your organizations, sites, or similar, please note that the migration process only transfers your devices to the new instance. You'll then need to organize the devices into the appropriate organizations, sites, etc., manually. If you need assistance with anything else, let me know☺️

@laberet - No worries. I escalated this to our team and they'll be in contact shortly☺️

Hey @laberet - Thanks for reaching out. This is what you can do: Go to Configuration -> Profiles -> Search for monitored services profile -> Edit -> Search that specific service listed down, select "Do Nothing" as shown in the below snip and Save. Note -> Do this for all the service monitored profiles so it applies to all the systems. Let me know if you need more assistance☺️

Sometimes, we encounter users not wanting to install an agent on certain devices, like a C-suite executive’s laptop, or you need to assist a customer on an unmanaged device. With Pulseway Remote Control On Demand, it's quick and simple: Create a session and name it. An invite is sent automatically to the user’s email, or you can copy the session link manually. The user downloads a small file from the link and runs it. In the WebApp, the session status updates from "session requested" to "session ready". Click "Connect" to launch the Pulseway Remote Control app and gain access to the guest machine. Once connected, you get all the usual Pulseway remote functionalities: ✔️ File transfers ✔️ Live chat with the end user ✔️ Multi-monitor support & screen switching ✔️ Screen blackout for privacy ✔️ And more! No pre-installed agent, just instant, hassle-free remote access when you need it.

Pulseway 9.14 is here, and we’ve supercharged Mobile Device Management (MDM) with awesome MacOS 3PP patching and game-changing App Store Management! What’s New? Patch 3rd Party Apps on MacOS effortlessly! Automate App Deployments – No more manual installs! Track Installs & Updates for complete compliance! Apple Apps & Books Integration – Manage licenses like a pro! NEW Security & Management Features 🚀 Erase and Lock Device Commands with ease! Enhanced Device Insights – See app versions, update statuses & more! iOS Software Update Configs – Keep devices up-to-date seamlessly! 💡 Bonus: Move MDM-enrolled Apple devices between sites & groups without losing user assignments! Your Apple fleet just got way easier to manage! See all the details about Pulseway 9.14 update here!

Hey @Levente - Thanks for reaching out☺️ At this moment, there's no output for that condition in that workflow, so it's better to generate a custom field report and manually look at every custom field.

Pulseway 9.14 just dropped, bringing you more control, flexibility, and automation to make IT management smoother than ever. Here’s what’s new: 🔒Apple MDM Enhancements Managing App Store apps on macOS just got easier! With the new Apple MDM Applications profile, IT admins can: ✅ Auto-deploy apps across devices for seamless installations ✅ Automate app updates with zero manual effort ✅ Track installation & update statuses for better compliance Now powered by Apple Apps and Books (formerly VPP) for streamlined app management! 🔧Patch Management Upgrades We’re giving you more control over Windows Updates, even outside of Pulseway: ✅ Expanded Patch Management – Unlock update scenarios beyond Pulseway’s built-in capabilities ✅ Improved Policy Control – Dynamic behavior adapts to agent & server versions ✅ WSUS Configuration – Fine-tune Windows Server Update Service (WSUS) settings within Patch Management policies 🖥Remote Control – New Permissions! We’ve added four new Teams permissions for more flexible session management: ✅ Allow Sharing of Console Sessions ✅ Allow Private RDP Sessions ✅ Allow Microsoft RDP Client Sessions ✅ Allow Sharing of Active User Sessions 📊Device Management Enhancements You can now customize your Device Management page like never before: ✅ Display custom fields as data columns ✅ Filter up to 10 fields with AND/OR logic for precise device management 🔗 And that’s not all! These are just some of the new updates! You can read about them all here. Which feature are you most excited about? ⬇️

Hey @Daan - Thanks for flagging this. This is something our support team will be able to help you with, so I raised a ticket on your behalf and they'll be with you shortly😊

Hey! @carvic - Thanks for the update, that's good to know! Let me know if the issue comes back😊

Hey @180DegreesIT - Thanks for reaching out and I'm sorry to hear you've been having issues. Can you elaborate a bit more on what's happening? I'd be happy to help☺️

Hey @carvic - Thanks for reaching out. Can you elaborate a bit more? In which module is this happening? Is it for asset management or?

When you deny a patch it doesn't just disappear, it lands in either the Pending or Rejected section of the Patch Status Page based on your policy settings. Here’s how it works: ✔️ Reject and Hide means patches denied under this rule go to Rejected and won’t be installed. ✔️ Skip and Review means these updates land in Pending, allowing you to reassess them later. If a patch policy is tagged to an organization, the Patch Status Page will show the associated number of pending or rejected updates. You can quickly check a KB article to determine if the patch is necessary and take action: Approve it, Reject it, Return it to pending or Apply it as a global rule. Your changes will take effect in the next patch cycle, giving you full control and visibility over your patching process.

Hey @Daan - Thanks for the update. It will be better to jump on a call with one of our Product Engineers and they'll be able to resolve this for you. I just contacted your Account Manager about this and they will set it up☺️

Hey @Daan - Can you check is any of these are setup in your PSA: Workflow to auto-notify Resources when anything or any one specific field gets updated (PSA technicians) Email parser (When user creates ticket, resource also gets notified) Let me know☺️

Hey @Brian Riffle - Thanks for reaching out. Yes! You can do this. Here's how to do it: Create a patch policy exactly like the below chosen options/dropdowns Settings tab -> Choose the Deployment schedule and reboot schedule as per your preference and set other like the image snip (patch policy 1). In O.S rules tab, delete all the rules like image snip (patch policy 2). 3PP, choose the apps as per your preference and Save (patch policy 3). Go to Global Rules under patch management and delete everything for O.S rules (patch policy 4). Apply the patch policy to dedicated systems in Agent status under Patch management OR go to Configuration -> Organizations -> choose the org/site/group and apply the patch policy here. Refer to the images for the visual steps. Hope this helps and let me know if you have any other questions😊

Hey @Jamie - Sorry I missed your message! Are you still having the same issue? If so, I just raise a ticket to support on your behalf and they'll contact you shortly☺️

Hey @Bharat - Sorry I missed your message. Are you still having this issue? If so, the URL should be https://instancename.pulseway.com/api/v3/devices Let me know if this works for you or if you need further assistance☺️

Hey @Daan - Sorry I missed this. Are you still having this issue? You can find the solution in this KB article: https://intercom.help/pulseway/en/articles/6548271-pulseway-network-monitoring-an-overview Let me know if you need further assistance😊

Hey @Total_Techwi - Thanks for reaching out and for the feedback! We appreciate it. I'll pass this suggestion to our product team😊

Hey @ICT Security - Thanks for reaching out. Here's what you can do: Go to Automation -> Scripts -> Create a script and save the below script content. Set-ItemProperty -Path "HKLM:\Software\MMSOFT Design\PC Monitor\" -Name MonitorHyperV -Value 0 Set-ItemProperty -Path "HKLM:\Software\MMSOFT Design\PC Monitor\" -Name PrioritySendNotificationOnHyperVReplicationCritical -Value 0 Set-ItemProperty -Path "HKLM:\Software\MMSOFT Design\PC Monitor\" -Name PrioritySendNotificationOnHyperVReplicationWarning -Value 0 Go to Devices -> Device management -> Select the system you dont want Hyper-v on -> Script -> Choose the above save script and Run Wait for 1-2 minute for the role to disappear. For any servers that have the server modules configured in the Pulseway agent, they will show up their capabilities on Roles module, refer to this article -> https://intercom.help/pulseway/en/collections/575832-server-modules Hope this helps😊

Hey @TeeJay - Thanks for reaching out. For this issue you'll need assistance from our support team directly, so I just raised a ticket on your behalf and they'll contact you shortly😊

Ticket has been raised.

Hey @JonM - Thanks for reaching out. I just raised a ticket on your behalf about this situation and the instance situation and someone from our team will contact you shortly😊

Hey @Guarimaco - Thanks for reaching out. I just raised a ticket on your behalf and someone from our team will contact you shortly😊

Hey @JpBIT - Thanks for flagging this. I already raised a ticker on your behalf and someone from our team will contact you shortly😊