Mariale_Pulseway

Hey @Kia_24 - Thanks for reaching out! We do not have contracts based on the number of tickets. As an alternative you could have a fixed price contract. For example, pay $5000 for a month, and then in the description of the contract you can mention on the guidelines that the $5000 will cover 30 tickets and that if there's more tickets then the client will have to pay extra. Also, you could mention what type of activities will be included or handled as Application related tickets , H/W related roles etc. But, it all depends on your negotiation and relationship with your client. Let me know if you need anything else😊

Hey @BartB - I would recommend adding this as an exception as of now, and there won't be any functionality break. Hope this helps 😊

Hey @compsmith - Can you check which monitoring policy is set-up on the device? Navigate to devices > device list > policies Refer to images and let me know!

Hey @BartB - Thanks for reaching out! We are actively addressing this. Our development team is aware of the associated risks, and a dedicated development effort is underway to completely remove and replace the WinRing0 dependency in a future release. This transition is being prioritized to align with modern security best practices, including Microsoft's Vulnerable Driver Blocklist. In the meantime, please be assured Pulseway runs under a service account and does not expose direct user-accessible interfaces to this driver. If you have any other questions, let me know😊

Hey @Daniel350 - No worries! Just raised the ticket for you as well😊

Hey @josheld_65 - Thanks for reaching out! To enable Legacy Mode, run the below Powershell script and open Pulseway manager. Set-ItemProperty -Path "HKLM:\Software\MMSOFT Design\PC Monitor\" AgentLegacyMode -Value 1 Hope this helps 😊

Hey @JoeS - Thanks for reaching out. Our support team will be better at assisting you with this. I just raised a ticket on your behalf and someone from our team will contact you shortly😊

Hey @mchristensen - Thanks for getting back to me on this. I think it would be best to involve our support team on this, so I just raised a ticket on your behalf and someone from the team will contact you shortly😊

We all come across those tickets that make us go, "This should definitely go in the knowledge base..." 😅 Whether it’s a browser not launching or an obscure config bug, documenting these moments can save your team a ton of time down the road. Here’s how you can do it using Pulseway: Let’s say a technician is resolving a ticket — for example, a browser application that suddenly stops working. During resolution, they realize the issue is unique and should be documented for future reference. Instead of writing a separate article later, they: Add their resolution note to the ticket Click “Publish to Knowledge Base” Select the appropriate category Save the ticket ✅ The ticket is now marked complete ✅ A brand new KB article is created — complete with the final resolution ✅ It links directly back to the original ticket for full context You can also build KBs from scratch: Just head to Knowledge Base → New, enter your title, keywords, and details. Choose when to publish — and done. It’s a super efficient way to turn real-world issues into lasting documentation, without doing double work. 🙌

Hey @mchristensen - We don't have a KB article for this as of now. However, the only difference in the installation process when compared to the Linux/Ubuntu article we have is the 1st command. In Ubuntu we use "wget <download link>" In PfSense we use "fetch <download link>" Here's the Linux article for clarity: https://intercom.help/pulseway/en/articles/2971801-how-to-install-and-configure-pulseway-linux-agent-on-ubuntu-os Fetch download URLPulseway.pkg Pkg install file_name.pkg Pulseway-registration Let me know if this works for you😊

@t_llc No worries! Let me know if you need assistance with anything else🙂

Hey @MrMattiPants - I understand. Let's try the workflow and let me know if you're still having the same issue after.

Hey @MrMattiPants - Thanks for reaching out. Can you run the script through a scheduled workflow? There you can choose the timezone (refer to image)

Hey @t_llc - Pulseway can approve the Windows upgrades; however, even end-users' prompt is also important during the upgrade. But before that, is the laptop compatible with Windows 11? Only then can the upgrade be approved from Pulseway. You can check the compatibility here from Microsoft website -> https://www.microsoft.com/en-in/windows/windows-11-specifications?r=1

Hey @Nexusphreez - Thanks for reaching out and giving your feedback. We appreciate it a lot. I'll pass this along to our product team😊

@Nac Critical Actually, for the SQL server enabling you'll have to do it through manually through the Pulseway manager.

Hey @compsmith - Thanks for reaching out. Can you check and see if the monitoring policy of the S.M.A.R.T. alert is assigned to the device? Navigate to devices > device list > policies > (refer to the image)

Hey @Nac Critical - Thanks for reaching out. To enable AD they can use this script: Set-ItemProperty -Path "HKLM:\Software\MMSOFT Design\PC Monitor\" -Name MonitorAD -Value 1 For SQL it isn't possible through this approach as the username and password is required. Let me know if you need more assistance😊

We’ve just rolled out Pulseway 9.15, and it’s a pretty major update. Here’s what’s new: 🔐 KaseyaOne Unified Login Single sign-on is now available. You can access Pulseway and your other Kaseya tools with one login, and navigate between them via a new app launcher (the waffle icon). 🧑‍💼 Access Groups (RBAC) User access can now be synced with KaseyaOne roles. Define permissions once and apply them across systems. Much easier to manage at scale. 🤖 Cooper Insights Cooper (Kaseya’s AI engine) is now integrated into Pulseway. It flags issues like missing patch policies, unassigned workflows, or unused features—so you can fix them before they become problems. 🧭 Centralized Experience Support tickets, billing, modules, navigation—all unified under one roof. This release is less about new buttons and more about making everything smoother, smarter, and more centralized for you. Read all about it here: Release Notes.

Hey @DahaS - You can find it next to the notifications icon on the dashboard above (refer to image). And if you want to know more about it, you can go to this KB: https://intercom.help/pulseway/en/articles/10095980-remote-control-on-demand 😊

Hey @ww3361 - Thanks for reaching out. Question: is there a monitoring policy from the webapp is assigned to this device? Navigate to devices > device list > go to the device > policies

Hey @Happybattles - Can you upload a screenshot of the configuration steps on which parameters they are selecting to run the advanced templates reports?

@Justin Wright Awesome! Let me know if you have any other questions :)

Hey @Justin Wright - Thanks for reaching out. You can use the tasks in the automation to run it on all the devices and post that run a task execution output report which will show the output of the script on the devices. Reporting > report templates > task execution output templates (refer to image) Let me know if this works for you😊

Hey @Martin Akamphuber - We don't have this feature available and there's no timeline for this to come back.