Mariale_Pulseway

You know that moment when you realize you’ve been doing something the hard way for years? Here’s how to upload and download files without opening a remote session: Open the device card for the machine you want to access Head to the Storage tab You’ll now see Upload and Download options (yep, both!) Upload any file or folder directly to the device Download files off the device—downloads as a ZIP, easy to extract This feature works on Windows, macOS, and Linux! Bonus: Use automation workflows to push files across multiple machines 💥

Hey @Geko - Thanks for reaching out! While creating a scope, add those specific groups using the Edit context option in Scope page. Ensure this scope is chosen in the report template while running. You can also specify the groups/any other, etc. in Advanced templates -> Applications report in the right pane. (refer to images)

Your IT toolbox just got upgraded. Here are the top features to look out for: 🖥️ Peer-to-Peer Remote Control — now when you remote into Windows machines, Pulseway establishes a direct P2P connection, reducing latency and making your remote sessions much smoother. 🕰️ Ad-hoc Automation Scheduling — with Run Later you can now schedule ad-hoc scripts and workflows to execute at a specific date & time. Perfect for off-hours maintenance without disrupting end users. 🗂️ Hierarchical Automation Structure — a new folder hierarchy for Scripts, Tasks, Workflows & Managed Files. Default system content, pre-built packages, and your own creations are now neatly separated. 📊 Patch Status Page Enhancements — the updated Patch Status page shows live deployment progress per patch and allows you to drill down by device. Instantly see which devices are deployed, pending, failed or waiting for reboot. 📂 Background File Transfer — transfer files and folders across Windows, macOS & Linux — without starting a remote session or bothering the end user. Upload, download or delete files directly from the device card’s storage browser. 📋 Policy Extensions — you can build one master policy and fine-tune it per org, site or group as needed. Managing policies is simpler than ever, with streamlined cloning, importing, and exporting. Read more about these releases here: Release Notes

Hey @AaronC - Thanks for your suggestion! I'll pass it on to our product team😊

@Mudslide03 - It should work, yes. However, we recommend to test it in one computer first. If you need more assistance with this, I'll loop in support😊

Hey @IceKingFlash - Thanks for reaching out! As the free and pro accounts were sunsetted, the only way to reaccess it is to migrate to a new instance. The information from the old instance will be transferred to the new one. You should've received emails about it as well with the link to migrate. Let me know if you have other questions😊

Hey @Mudslide03 - Can you check if the machines are Windows 11 compatible? You can run a script using Pulseway automation. However, Windows 11 may require manual intervention, so it might not be achievable using Pulseway automation. You can still try to use the script below: # This function automatically upgrades a Windows 10 device to Windows 11. It cannot be used to roll back a Windows 11 upgrade. write-host "Unblock Windows 11 Upgrade" write-host "==========================================================================" write-host "HKLM:\Software\Policies\Microsoft\Windows\WindowsUpdate:" "TargetReleaseVersion","TargetReleaseVersionInfo","ProductVersion" | % { if ((gp "HKLM:\Software\Policies\Microsoft\Windows\WindowsUpdate" -ea 0).$_) { write-host "- Located Registry value '$_'. Removing." Remove-ItemProperty "HKLM:\Software\Policies\Microsoft\Windows\WindowsUpdate" -Name $_ -Force } else { write-host ": No Registry value '$_' found." } } write-host "- System should no longer be blocking updates to Windows 11." write-host " Reboot the system and re-scan for updates." Please run the script in a test environment before you run in a production environment. Let me know if you need anything else😊

Hey @Kia_24 - Thanks for reaching out! We do not have contracts based on the number of tickets. As an alternative you could have a fixed price contract. For example, pay $5000 for a month, and then in the description of the contract you can mention on the guidelines that the $5000 will cover 30 tickets and that if there's more tickets then the client will have to pay extra. Also, you could mention what type of activities will be included or handled as Application related tickets , H/W related roles etc. But, it all depends on your negotiation and relationship with your client. Let me know if you need anything else😊

Hey @BartB - I would recommend adding this as an exception as of now, and there won't be any functionality break. Hope this helps 😊

Hey @compsmith - Can you check which monitoring policy is set-up on the device? Navigate to devices > device list > policies Refer to images and let me know!

Hey @BartB - Thanks for reaching out! We are actively addressing this. Our development team is aware of the associated risks, and a dedicated development effort is underway to completely remove and replace the WinRing0 dependency in a future release. This transition is being prioritized to align with modern security best practices, including Microsoft's Vulnerable Driver Blocklist. In the meantime, please be assured Pulseway runs under a service account and does not expose direct user-accessible interfaces to this driver. If you have any other questions, let me know😊

Hey @Daniel350 - No worries! Just raised the ticket for you as well😊

Hey @josheld_65 - Thanks for reaching out! To enable Legacy Mode, run the below Powershell script and open Pulseway manager. Set-ItemProperty -Path "HKLM:\Software\MMSOFT Design\PC Monitor\" AgentLegacyMode -Value 1 Hope this helps 😊

Hey @JoeS - Thanks for reaching out. Our support team will be better at assisting you with this. I just raised a ticket on your behalf and someone from our team will contact you shortly😊

Hey @mchristensen - Thanks for getting back to me on this. I think it would be best to involve our support team on this, so I just raised a ticket on your behalf and someone from the team will contact you shortly😊

We all come across those tickets that make us go, "This should definitely go in the knowledge base..." 😅 Whether it’s a browser not launching or an obscure config bug, documenting these moments can save your team a ton of time down the road. Here’s how you can do it using Pulseway: Let’s say a technician is resolving a ticket — for example, a browser application that suddenly stops working. During resolution, they realize the issue is unique and should be documented for future reference. Instead of writing a separate article later, they: Add their resolution note to the ticket Click “Publish to Knowledge Base” Select the appropriate category Save the ticket ✅ The ticket is now marked complete ✅ A brand new KB article is created — complete with the final resolution ✅ It links directly back to the original ticket for full context You can also build KBs from scratch: Just head to Knowledge Base → New, enter your title, keywords, and details. Choose when to publish — and done. It’s a super efficient way to turn real-world issues into lasting documentation, without doing double work. 🙌

Hey @mchristensen - We don't have a KB article for this as of now. However, the only difference in the installation process when compared to the Linux/Ubuntu article we have is the 1st command. In Ubuntu we use "wget <download link>" In PfSense we use "fetch <download link>" Here's the Linux article for clarity: https://intercom.help/pulseway/en/articles/2971801-how-to-install-and-configure-pulseway-linux-agent-on-ubuntu-os Fetch download URLPulseway.pkg Pkg install file_name.pkg Pulseway-registration Let me know if this works for you😊

@t_llc No worries! Let me know if you need assistance with anything else🙂

Hey @MrMattiPants - I understand. Let's try the workflow and let me know if you're still having the same issue after.

Hey @MrMattiPants - Thanks for reaching out. Can you run the script through a scheduled workflow? There you can choose the timezone (refer to image)

Hey @t_llc - Pulseway can approve the Windows upgrades; however, even end-users' prompt is also important during the upgrade. But before that, is the laptop compatible with Windows 11? Only then can the upgrade be approved from Pulseway. You can check the compatibility here from Microsoft website -> https://www.microsoft.com/en-in/windows/windows-11-specifications?r=1

Hey @Nexusphreez - Thanks for reaching out and giving your feedback. We appreciate it a lot. I'll pass this along to our product team😊

@Nac Critical Actually, for the SQL server enabling you'll have to do it through manually through the Pulseway manager.

Hey @compsmith - Thanks for reaching out. Can you check and see if the monitoring policy of the S.M.A.R.T. alert is assigned to the device? Navigate to devices > device list > policies > (refer to the image)

Hey @Nac Critical - Thanks for reaching out. To enable AD they can use this script: Set-ItemProperty -Path "HKLM:\Software\MMSOFT Design\PC Monitor\" -Name MonitorAD -Value 1 For SQL it isn't possible through this approach as the username and password is required. Let me know if you need more assistance😊