Mark

A release scheduled for the end of this week. This will include the fix for this crash. I'll send you an agent for testing shortly.

We have tried to replicate the issues on vanilla RHEL8.5 and Debian11 environments but everything works as expected. Can you upload somewhere the core-dump and PM the link? Will be useful to include the config.xml as well. We'll investigate this with priority. Thanks!

Pulseway is not available in AppStore. Native M1 agent is in QA and will be released in 2 weeks. (at the moment the agent is emulated via Rosetta 2 on M1) You can un uninstall the agent via Terminal: sudo launchctl unload /Library/LaunchDaemons/com.pulseway.PulsewayHelper.plist sudo launchctl unload /Library/PrivilegedHelperTools/com.pulseway.PulsewayHelper sudo launchctl unload /Library/PrivilegedHelperTools/com.pulseway.PulsewayCommandHelper sudo rm -v /Library/PrivilegedHelperTools/com.pulseway.Pulseway*

Hi, It will be useful to get the logs after the agent stops responding. As well as a spindumps for Pulseway processes. I can see from your logs that you have issues with other apps as well. When this started? Have you recently update the OS? (supplemental update) If you put the machine on sleep what happen with the agent after wakeup? Is still working? Mark

Hi, Can you give more details about Ubuntu version? How did you run the Pulseway registration ? (are you using custom server) What step from the registration is throwing the error? Mark

Thank you for the report! I've raise an internal bug report and the development team will do further investigation. Mark

Hi, We‘re investigating this issue. Mark

Can you please either remove from the policy JRE8 (for the moment) or untick the "Reboot the machine if required" option. Let me know if that fix the issues. Thanks! Mark

Hi, You don't need to fill the config.xml with username/password. As is specified at the end of the installation, in order to register the agent please run the: pulseway-registration as root. This will register the agent and update the config.xml file for you. Mark

Hi Louwrens, Thanks for your suggestions! I sent the list to the development team. LibreOffice is already supported (Gimp, Dropbox, OpenVPN and Amazon Corretto are coming soon). Mark

For Pro/Free accounts are not getting the update yet. We're doing a staging release so probably you'll get the update over the next few days. Manually installing the KES from AV folder will not work. Mark

Can you please be sure that the Windows have the latest updates installed? Run the windows updates on the machine (and reboot it if require) then try to install KES again. If still not working please send an email to support@pulseway.com and we can arrange a Teamviewer session to investigate the issue. Mark

Link is opening fine here. Can you please try the direct link: http://media.kaspersky.com/utilities/ConsumerUtilities/kavremvr.exe?_ga=2.222421016.260377756.1563354201-1504209911.1557329313 As well before installing KES be sure that the Windows have the latest updates installed. Thanks!

Can you please try to use the kavremover tool (https://support.kaspersky.com/common/uninstall/1464) to detect/remove any previous installation. It's possible that the Windows upgrade didn't clean the registry during the KES uninstall process. As well before installing KES be sure that the Windows have the latest updates installed. Mark

Hi Zach, Please send an email with the config.xml file and the logs to support@pulseway.com. We'll get in touch with you. Best regards, Mark