Jump to content

Mark

Staff
  • Posts

    156
  • Joined

  • Last visited

1 Follower

Profile Information

  • Gender
    Not Telling

Recent Profile Visitors

2552 profile views
  1. We have tried to replicate the issues on vanilla RHEL8.5 and Debian11 environments but everything works as expected. Can you upload somewhere the core-dump and PM the link? Will be useful to include the config.xml as well. We'll investigate this with priority. Thanks!
  2. Pulseway is not available in AppStore. Native M1 agent is in QA and will be released in 2 weeks. (at the moment the agent is emulated via Rosetta 2 on M1) You can un uninstall the agent via Terminal: sudo launchctl unload /Library/LaunchDaemons/com.pulseway.PulsewayHelper.plist sudo launchctl unload /Library/PrivilegedHelperTools/com.pulseway.PulsewayHelper sudo launchctl unload /Library/PrivilegedHelperTools/com.pulseway.PulsewayCommandHelper sudo rm -v /Library/PrivilegedHelperTools/com.pulseway.Pulseway*
  3. Hi, It will be useful to get the logs after the agent stops responding. As well as a spindumps for Pulseway processes. I can see from your logs that you have issues with other apps as well. When this started? Have you recently update the OS? (supplemental update) If you put the machine on sleep what happen with the agent after wakeup? Is still working? Mark
  4. Hi, Can you give more details about Ubuntu version? How did you run the Pulseway registration ? (are you using custom server) What step from the registration is throwing the error? Mark
  5. Thank you for the report! I've raise an internal bug report and the development team will do further investigation. Mark
  6. Hi, We‘re investigating this issue. Mark
  7. Can you please either remove from the policy JRE8 (for the moment) or untick the "Reboot the machine if required" option. Let me know if that fix the issues. Thanks! Mark
  8. Hi, You don't need to fill the config.xml with username/password. As is specified at the end of the installation, in order to register the agent please run the: pulseway-registration as root. This will register the agent and update the config.xml file for you. Mark
  9. Hi Louwrens, Thanks for your suggestions! I sent the list to the development team. LibreOffice is already supported (Gimp, Dropbox, OpenVPN and Amazon Corretto are coming soon). Mark
  10. For Pro/Free accounts are not getting the update yet. We're doing a staging release so probably you'll get the update over the next few days. Manually installing the KES from AV folder will not work. Mark
  11. Can you please be sure that the Windows have the latest updates installed? Run the windows updates on the machine (and reboot it if require) then try to install KES again. If still not working please send an email to support@pulseway.com and we can arrange a Teamviewer session to investigate the issue. Mark
  12. Link is opening fine here. Can you please try the direct link: http://media.kaspersky.com/utilities/ConsumerUtilities/kavremvr.exe?_ga=2.222421016.260377756.1563354201-1504209911.1557329313 As well before installing KES be sure that the Windows have the latest updates installed. Thanks!
  13. Can you please try to use the kavremover tool (https://support.kaspersky.com/common/uninstall/1464) to detect/remove any previous installation. It's possible that the Windows upgrade didn't clean the registry during the KES uninstall process. As well before installing KES be sure that the Windows have the latest updates installed. Mark
  14. Hi Zach, Please send an email with the config.xml file and the logs to support@pulseway.com. We'll get in touch with you. Best regards, Mark
  15. Hi, Can you please end an email to support@pulseway.com and include the config.xml file as well? Thanks!
×
×
  • Create New...