General

In NinjaRMM, you can set up your end users with a login to the portal and they then have the ability to click on an icon that launches Team Viewer and will remote them into any of the PCs that they have added to their list. Is there a way to do the same thing in Pulseway?

Regarding Patching 3rd Party Application: 1st, can a rule be applied a single server in a group of other servers? Example, I have 20 servers in a group and only 1 has a specific application installed, I'd like to choose "Install and keep up to date", but that option will Install and keep up to date the application on all 20, so can a rule be applied to only one of many? 2nd, when rules for 3rd Party Applications are applied, how is the patching schedule determined, I start my patching manually, so my question is, if I have an election for "VMware Tools" to install and keep up to date, does that happen automatically or only when I start the update? Th…

Pulseway, what the *****? Over the last two weeks I have had to re-install half of the agents on my network, because the client stopped working. I have servers telling me that they have pending reboots, and after I reboot them, Pulseway still says they have pending reboots. I have servers telling me that servers require updates, but the actual system says that no updates are needed. I’m paying for this *****???? Guys, maybe stop adding so many new features, and make sure your core functions work. And please don’t have a salesperson try to call me. One more month of this ***** and I will be cancelling.

HI Everyone, On Saturday the 16th of September we will be upgrading servers that are used by our RD service globally. During this period, live RD sessions may disconnect. If this happens, you should be able to reconnect immediately as the traffic will be diverted to alternative servers. We expect the maintenance to be minimal and the operation of all other Pulseway features will be unaffected. Thanks.

I can add endpoints, but if I try to reduce the number I get an error: You are currently using x endpoints, you need to remove an endpoint before you can decrease the order quantity I am over licenced by 2 endpoints, so would like this changed to reduce my bill. I emailed my rep as I wanted to do this last month but did not hear back.

I'm able to login to Pulseway Remote Control. However, it shows some devices offline that aren't actually offline. For the ones that are still showing online, I'm unable to connect to them. When attempting to connect, it shows "starting remote control" but it never actually connects. I also occasionally get the warning that it is busy or no endpoint found at this address.

Hi All, We are currently experiencing some unexpected disruptions across the Pulseway Webapp due to a balancing issue with on of our servers. The dev team are aware of this issue and are working to fix it as we speak and we hope to have it back up and running as soon as possible. We apologize for any inconvenience caused. Thanks, Stefan

Our Pulseway instance has been incredibly slow to load, through Remote Control client and the Web UI. Actions take several seconds, sometimes up to a minute to perform. It has been happening intermittently over the past couple of weeks, but today is especially noticeable. Is anybody else experiencing this? I've tried two different ISPs and experiencing the same issue on both.

Is there a Pulseway product (agent or something) to monitor IBM i? I searched for this in the site and I don't think there is but I thought I'd ask.

Hi Everyone, As a result of migration to a new data structure, the software catalog service used in Pulseway’s Third Party Patching (3PP) product will be unavailable between 2:00am and 4:00am EST on Wednesday Aug 30th. Access to all other features will be unaffected. We apologize for any inconvenience caused.

I'm coming from Kaseya - used to be able to just export everything you had in the system or even just run a simple report. Why is this so hard in Pulseway? All i want is an export of my desktops + all of their info in a spreadsheet. If that's impossible - Computer Name + CPU + RAM Installed. Please help.

We are excited to invite you all to our Product Update Webinar where we will be exploring what's for Pulseway 9.3 and looking ahead to 9.4. Throughout the Webinar we will be discussing: New OS Patching rules including support for CVE/CVSS scores How to automatically distribute file with the new Managed Files feature New Virtualization Discovery, Topology and Management functionality Pulseway keeps on innovating so this is your chance to stay up-to-date with all the latest tools and features. REGISTER HERE

Hey Everyone, We would like to invite you all to our Webinar on the 17th of August, where we will introduce you to Pulseway Endpoint Backup. This new and exciting cloud-native and direct-to-cloud technologies from Unitrends ensures the protection and continuity for workloads outside the data center, with complete resilience across your IT landscape. Join us and discover how Pulseway Endpoint Backup can secure and complete your IT stack. Register HERE and if you can't make it, don't worry as you can always watch the Webinar on demand twos hours after we go live. We can't wait to see you there!

I need to pull a report for all assets that include system name and activity. Is this at all possible?

I have 3 Windows 2022 serveres where Pulseway reports Offline, but they are running. If I use "Validate Registration" i get "This System is registred." Reboot of Service do not change anything. The last time I had to reboot server, but one server is a SQL server and the other 2 is Echonomics and used to control produktion...

Hi people: Recently the business laptop (core i7 8th gen, 16 GB RAM, 512 SSD (CT1000P5SSD8)) got pulseway installed. But the laptop began to get lagged and the fans working more and noisily. So my question is: is this behavior normal? or is a bug? In case of bug; have plans to iron it?

Hi all, I'm enabling offline files just for the desktop for our laptop users and would like a way to be alerted if there is an error in the sync on the machine however i would like it to only alert me if there is an issue with the sync process itself and not everytime it has tried to sync but failed due to it not being connected to the corporate network (if that makes sense) Anyone done anything similar or how do you monitor this to make sure offline files ARE syncing ? Thanks in advance

Little bit of background here, the company I work for supports approximately 400 systems for one of our clients, they use Pulseway for these systems therefore we are provided access to their Pulseway account to administer and support those systems. As a company we support thousands of other systems mainly on another non Pulseway platform we pay for. We were advised by the account owner that File transfer had been removed by Pulseway in a later version and we confirmed this since version 8 still has file transfer and version 9 just gives a message to use copy/paste instead. It is astonishing to us that file transfer is unavailable on any system with version …

Hi I'm trying to create a scope, so I can setup a task but i get scope not found when I create it I get "Scope not found" Google was not my friend for this one. I know its not found as I'm trying to create it. what's going on?

Our US hosting provider will be performing storage maintenance on Saturday June 3rd. During this time, you may experience intermittent, short-term service disruption. This will only impact those SaaS customers hosted in the US data center. We do apologize for this service disruption and any inconvenience this may cause. However, we have officially taken a decision to switch our hosting provider and are in the process of planning the migration which will take place in phases. If you would like to be included in the first tranche of migrations, please contact myself at stefan.mclaughlin@pulseway.com your account manager.

Hi all, we do apologise for the inconvenience and service disruption, our storage provider had to reschedule the data maintenance works last minute and some instances might get affected. Most of the functionality should be working as normal, while the online billing portal is expected to be down till the maintenance works are over. We do apologise for this inconvenience and service disruption. Moreover, we have officially taken a decision to switch the data providers and we are in the process of migrating to a new datacenter provider. We will be prioritising the customers who are expressing their concerns and would like to be moved first. Please mention this to your …

I can't get in on the web app. Machines that are online in the mobile app are reporting as offline and nothing is connectable I have had this service for a year now and the service has been down about 6-8 times in the last year. I have to pay for a backup service that, in the same period, has been down 1 time for 1 hour I opened the ticket and all I have gotten is the automated response and that was 40 minutes ago. Chances of renewal dwindling fast!

It will not allow me to delete an empty site. Thanks

Our US hosting provider has announced planned storage maintenance for Thursday May 25th between 06:00am and 07:00am EST. This work will enhance our storage availability and will impact any Pulseway SaaS customers hosted in the US data center. There may be intermittent disruption to service during this time, but in the unlikely event of this happening, it will only be for a few minutes. Pulseway apologizes for any inconvenience this may cause.

When you get the "The user account xxxx has been locked on domain yyyyy", what tools do you use to determine what computer they were trying to log in to when they locked?