General

I'm in the process of cleaning up some of the duplicates that came from the 6.0 upgrade. One of the scopes that we are having trouble with is the All Systems for <username> from <username> account. we've removed all reports and tasks in the system that were using the scope, but we still get an error message when attempting to delete the scope that its still being used by a report. How can we go about removing these?

Hello, Will the Pulseway Agent run on a POS (Windows PosReady 7 or Windows 10 Enterprise 1809 LTSC) without have Shell as explorer.exe? We have a POS-software acting as Shell so there is no procesbar nor a notification area. Will Pulseway be able to run and most important be able to run scripts (PowerShell i.e.)? Thx in advance.

Hi, I am monitoring a number of systems remotely for a number of customers and have found that if for any reason they lose their internet connection, all their systems appear on our dashboard as offline. I understand why this is happening, but is there some method within Pulseway to recognise when the remote internet connection is down so that the alerts/notifications can be ignored? Thanks

Hi, I am looking to use Pulseway to patch our clients servers. However there are some clients that need them patched in a specific order. For example I want to patch the VMs on the Hyper-v then when they have completed run the patches on the Hyper-V host. I may be missing something obvious but can't seem to find how to do that. thanks

We receive automated alerts as tickets but would also like to receive them in emails. What level of integration is supported and if it is, where can I find that option in the dashboard?

I hope I am in the right Subforum to ask this question. I recently started to use Pulseway and am impressed what I am able to do with it but I noticed one feature missing that I need. Is it possible with Pulseway to check Servers/Clients with log files for backups if they have been successful or failed? For example if there is a NAS connected to a network and someone is doing a USB Backup on it I want to check if it has failed so I will get a notification when it fails. I want to use it on Windows and Linux machines so my best guess is to use a script of somekind right?

Can we get some updates of new features in the pipeline so we can get excited ?

What things do people monitor for via event viewer logs?

I see you can right mouse click on the try icon and submit support is there any way to create a desktop item which will does the same thing ?

Is there a way to run a couple of scripts on a device at once? i know you can create a task but didn’t know if there was a easier way to do it from the mobile app if we had not created the task

I see you can go into a device and remove a application installed is there any way to do this globally on all devices / group?

Is there a way to setup a trigger so if a device hard drive gets down to less that 1% free space it will run a script I.e cleanup up script

I am trying to call from South Africa and need to get hold of the billing department, in Dublin urgently do they have another contact number +1 866 822 6566

Hello, Is it possible to add accesspoints in the Pulseway dashboard? If it is possible how does it work? I am trying to get a accesspoint in my existing dashboard but it doesn't work yet. I cant find info of it anywhere. Regards Mitch

Hello, Is there a way to MANUALLY open a ticket from within the RMM? Since Pulseway doesn't offer "round trip ticketing" where a ticket can be automatically opened and closed by the RMM (if a ticket is opened automatically, then resolved from within the RMM the ticket is automatically closed) we are trying to reduce the "signal to noise ratio" by only having critical issues automatically open tickets in the PSA. However, since we do our billing from the PSA, I would like to have our techs be able to open a ticket by clicking a button on a device or alert in the RMM so a ticket is opened in the PSA with the pertinent information auto-filled and a timer started.…

Hello, I have a quick question regarding offline notifications. I've seen evidence of the ability to set up notifications through the mobile app when a server goes offline for more than 15 minutes via the PC interface, However I have not been able to figure this out. Is this feature available on the free plan, or is it hidden somewhere for Pro plan and higher?

Hi, I'm assuming I've overlooked something very simple. However, no matter what process I tell pulseway to monitor the closing of (e.g. wordpad.exe, calc.exe, firefox.exe) it will only notify me the first time (first time after either a server restart or after setting it up in the first place). After that I receive no more notifications no matter how many times I open and close various applications. What have I missed? Regards, Will

Hi, I am kinda an MSP.... I work with SMB to SME clients and work on a project basis. I provide Wi-Fi, VoWi-Fi, PTP hardware, IP surveillance, access control systems, digital signage, IP phones, etc... products to clients. I often design and own the network in these environments. I do not provide end user support of PCs, Antivirus, windows updates, backup services help desk, etc... I install, maintain, or support servers for AD or otherwise. Sometimes there will be a server for a VMS I will manage. I pretty much just manage infrastructure type devices. I want RMM, alerting, IP PDU control, SMNP, ISP monitoring, etc.... I want something that integrates …

I am curious to know why 3rd party patch mgmt. is an additional paid feature. Before I would get notified for like Adobe Reader needed an update, know I have to pay additional to get this notification? What else within the features we already get will be removed to a "module" that we have to pay additional for? I only oversee around 60 endpoints, so I am not a big player, but there are issues now that are making me look and trial other RMM solutions. Today I logged into my dash-panel as I do everyday M-F only to be greeted with 53 notifications for critical updates for Windows. Going into to the systems one by one, I quickly realized that something is not right…

I have been hesitant to request any sort of features. I always feel like what i would like to see might be far too much work to produce. I think this feature might be rather simple to implement so here we go. "a quick comment about existing reports - the last time I checked the report which reveals how many licenses there are and how many are assigned confuse office managers because we are not assigning a number of licenses to a client so the numbers ar wrong." Feature inquiry. The ability for a report to produce the pdf exists and has some additional features to emit the report. 1. Would it be feasable for the same report to produce the data of t…

I'm curious to know, if I call for technical support, what country is it based out of? e.g. US, Ireland, UK, India.. etc Thanks, Rich

Hi, Has anyone got some advice on monitoring McAfee please? We need a way to monitor to the AutoUpdate so it alerts us if this has not run. Previously we have a script that checks the registry of each server then sends an email with the information, however we would like to replace this with a Pulseway alert if out of date. I have searched the forum but the last post is from 2012 so i was hoping there is a solution to this. Also looked from registry/WMI queries but that seems to be for reporting rather than monitoring. Thanks.

Hi Could someone assist in helping me to set up an alert when a network connection is dropped. This is happening at one of my client sites after changing to a new ISP. The ISP says the router/switch is fine but connections are dropping. I would like to be able to log when a connection drops (ideally knowing if the internet connection has dropped or just the internal network connection) I'm not sure a simple ping notification is good enouh in Pulseway to do this as I need to know if the connection has dropped for a few mseconds as well as larger outages. I guess the Event Viewer holds the answers but would appreciate it if anyone has done this befo…

hi, I downloaded your wonderful program and I immediately used the function wake on lan, it works perfectly, the problem is that during the day I find the pc turned on without having given it any consent, in different hours of the day the pc turns on alone. How do I solve the problem? I would like to turn it on only when I give it the command. Thanks a lot

My phone app is working fine. Today I can't login. I reset the password and I'm still getting this error.