Feature Requests

Hello Currently only 2 options are All Tickets and My Tickets. Could you add a "Open Tickets" view? Ideally, we could create our own filters, but currently tickets are not sorted by date, so I can have a dozen closed tickets, before coming across 1 open one.

We have a lot of clients with mixed server environments and IBMi on IBM Power machines is currently very hard to source any decent remote monitoring tools.

TL;DR: Align timezones across reporting and web interface. Request: When raised during our trial to engineering, the feedback is that browser displays local time, and reports are generated using UTC. The misalignment is visible in my example shown where a report shows a system was back online at 05:32:07, but it actually and factually came back online at 06:32:07. Suggest either including "UTC" in the report, or allowing time zones to be configured globally or per site. Also noticed, that the "Generated at 04 Sep 2020 01:20" footer on the report is 6 hours behind GMT (report generated 07:20am GMT), so this could also do with being aligned acco…

Some competitors (datto) offer the ability for users to access scripts/software installs directly from their tray icon. This feature would greatly decrease overhead for things like software installs and common tasks.

Hi, please add the ability to scan on different IP ranges/subnets with the probe deployment feature.

Currently the interface allows us to run a script which is great, but it would be more useful to have an interactive interface that allowed us to operate as if we were on the system.

A Dark Mode option for both the RMM Web UI and PSA UI would be nice.

I like automation and workflows but it has one big drawback. It can only run PW scrips or linux bash scripts. we cannot fire off any pulseway RMM internal functions. for example. Lets say when a computer checks in i want to launch a 3rd party Patch Management policy. Right now i can only do this on a timer or manually or set the policy for if missed, i can not make this part of a workflow. another thing i can't seem to do is have a workflow repeat. For example. i have a workflow that says when a computer registers it checkes and installs updates. Oviously for windows this needs to be done more than 1 time. I cannot find a way to have it check and then reche…

Not that I am opposed to blue, but it would be nice feature to change the theme colors on the webapp. This may also help those that need a more high contrast display as well.

Would like full file transfer and management from within the "Storage" window.

We use Puleway Webapp (RMM) and PSA. I have to setup to different logins (PSA is on SAML) for access. Is there any plans to allow us to link and integrate these two logins?

Perhaps I'm missing the feature or the request, but can we have Pulseway tell us how long a system has been offline? At some point it stops counting the days and it just says "offline". Would be great for culling systems that get missed in the turnover.

The ability to just pull your phone out and run a Ansible playbook would be amazing. Maybe even get run status or just the output of whatever playbook was run. This would add a crazy amount of flexibility to Pulseway.

Instead of MB for ram usage there could be a setting in the Pulseway app to show GB instead of MB. When you have so much ram it’s a little tricky to try to convert MB to GB. https://imgur.com/a/nTrBkAG

Would it be possible to add the current logged in user for each pc to the header info that shows in the middle panel. We manage several hundred pcs and the computer name of ASSET-1234 does not tell us whos using it at that time. Most end users do not know their computer names. So trying to find the computer a user is on is sometimes difficult. Having this info at hand in the search list would help that a lot. i am only thinking this information for workstations, servers could potentially have multiple users logged in at the same time and this information would not be as useful (not to mention not enough space) I have included a mockup of one way this could be do…

Hi I have a feature request - the ability to save [selectable] alerts. Specifically, I would like to save alerts that warn of a removable disk being inserted or ejected, but the ability to choose which alerts you want to save would be good. Thanks!

Adding the ability to make an API call\web post as a remediation step in workflows would allow for more 3rd party applications to be tied in with the solution.

When users submit a ticket, it would be useful to be able to take action based of that ticket item. This would allow simple scripts to be run based on user request input if it matches criteria.

In trying to diagnose systems, often we need to be able to connect to a system before the user prompt for login. This allows us to see statuses of updates, rollback errors, etc.

As part of our contracts, we often support users on their mobile phones\tablets. We have worked with a few remote solutions that offered support of these devices. Ideally we would have screen control, but even screen viewing would be useful.

Often, we like to initiate chat before we access a users system. It would be nice to be able to start this chat from the remote control app as it is closely tied with the remote control features.

Treating user groups more like AD user groups would allow more granularity of access and less duplication of security roles.

It would be nice to be able to add negative keywords to scopes (i.e. Does not have tag). We currently use a script to automatically update the system name to include the username, but there are some systems that we want to keep a static name so they are easier to identify. Currently we have to separate these into their own groups in order to keep them statically named.

After coming from another competitor, one of the major things we are missing is a site wide software list with the ability to list systems with software and remove it from multiple systems. Ideally, initially it would show all software, but would allow you to filter software by name. At that point you would be able to click in and see installed systems with installed version.

Although the current SNMP functionality is good, some devices don't provide any useful information to SNMP read requests. Many devices send a lot of useful information as SNMP traps and often clearly define the alert level when a trap is sent. Additionally, relying on read requests means that MIBs have to be used to configure each device which is time consuming and if an OID is missed, an important alert can be missed. It would be great to see Pulseway agents able to receive SNMP traps with the ability to then filter as required for notifications.