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  1. How would I get a ticket status to change to "client responded" when a client responds to a "completed" ticket
  2. I would like to move away from using TeamViewer. LTT was just advertising Pulseway, I thought I would try it out. I installed the Remote Control Desktop client (6.6.3) and the Dashboard client (6.5.1), and proceeded to set up an organization, group, site, and policy. Then I downloaded the "Agent" client to the desktop I would like to be able to remote into. I installed, registered my product, assigned it to my group, and checked the "Enable Remote Control" box. I was under the impression this is all I had to do. Although both the Remote Control Desktop and Dashboard show the computer, I'm unable to "Start Remote Control Session". It's grayed out. Interestingly, I am able to view all of the system specs, and even successfully restart the computer via the website! What might I be doing wrong? Thank you for your time!
  3. This script will check to see if a VPN connection with the given name exists. If it does exist, it updates the VPN connection. If it does not exist, it creates a VPN connection with the given values. Note: I believe Pulseway runs PowerShell scripts under the Local System account by default (unless you have defined PowerShell User Impersonation in the Pulseway Manager, I think). In order to expose the VPN to users, this script runs against the Global Phone Book (-AllUserConnection switch). Therefore, this script does not check for the existence of VPN profiles stored in individual user Phone Books. (If an existing user VPN profile exists, this script will create a new VPN in the Global Phone Book, as it will not be able to see the existing user VPN.) This script was developed and tested on Windows 10, but should also work on Windows 8/8.1. PowerShell VpnClient documentation: https://docs.microsoft.com/en-us/powershell/module/vpnclient/?view=win10-ps ################################ # VARIABLES $Name = "VPN" $ServerAddress = "vpn.domain.com" # IP Address or FQDN $TunnelType = "Automatic" # Values: PPTP | L2TP | SSTP | IKEv2 | Automatic $L2tpPsk = '[Insert PSK Here]' $AuthenticationMethod = "MSCHAPv2" # Values: PAP | CHAP | MSCHAPv2 | EAP $EncryptionLevel = "Optional" # Values: NoEncryption | Optional | Required | Maximum $UseWinlogonCredential = $true $RememberCredential = $true $SplitTunneling = $true $DnsSuffix = 'domain.local' ################################ # If PowerShell supports VPN configuration, apply VPN configuration if (Get-Command 'Get-VpnConnection') { # If VPN exists, update VPN settings if (Get-VpnConnection -Name $Name -AllUserConnection -ErrorAction SilentlyContinue) { Set-VpnConnection -Name $Name -AllUserConnection -ServerAddress $ServerAddress -TunnelType $TunnelType -EncryptionLevel $EncryptionLevel -AuthenticationMethod $AuthenticationMethod -SplitTunneling $SplitTunneling -DnsSuffix $DnsSuffix -L2tpPsk $L2tpPsk -UseWinlogonCredential $UseWinlogonCredential -RememberCredential $RememberCredential -Force } # Else, create VPN connection else { Add-VpnConnection -Name $Name -AllUserConnection $true -ServerAddress $ServerAddress -TunnelType $TunnelType -EncryptionLevel $EncryptionLevel -AuthenticationMethod $AuthenticationMethod -DnsSuffix $DnsSuffix -L2tpPsk $L2tpPsk -Force Set-VpnConnection -Name $Name -AllUserConnection -SplitTunneling $SplitTunneling -UseWinlogonCredential $UseWinlogonCredential -RememberCredential $RememberCredential } return Get-VpnConnection -Name $Name -AllUserConnection exit } # Else, exit with failure code else { return "Client does not support VpnClient cmdlets" exit 1 }
  4. Hello, I created a windows agent config file by exporting from an existing installation with the Remote Desktop module installed, but when I use that configuration with a fresh installation Remote Desktop module does not install. Is this normal? Is there something else that needs to be done to have the Remote Desktop module install automatically?
  5. Hello, We are long-term Pulseway customers but lately the Pulseway client has developed a bug and continuously uses up to 20%+ CPU utilisation. We logged this with Pulseway on the 4th of July this year but they have been completely ignoring the ticket. I regularly reply to the email thread for an update (at least once a week) but I am ignored. The only time I had a meaningful response was when I threatened to cancel our subscription. This was short lived and now I am back to being ignored with no status updates on my ticket. We like the product but we have a handful of servers with this bug and I am simply installing other monitoring products on them. Today I have sent my usual email to Pulseway support asking for a status update on my ticket but I'm certain I'll get nothing back... The next step will then be to install a better monitoring product like Infradog and to write the same post on Spiceworks so people know that Pulseway doesn't offer good technical support.
  6. Hi all, I'm trying to follow the guide to starting to program a plug in but I'm falling at the first hurdle. I'm following the guide to "create your first plugin" https://www.pulseway.com/api/clientnet but when I get to where it says "From solution explorer rename "Class1.cs" to "SimplePlugin.cs" and open it. Now we need to add a project reference to our PulsewayClient.dll file which is located in the directory of Pulseway. See Figure B." I cannot for the life of me find a dll called PulseWayClient.dll. I presume it's taking about the installation directory of the pulseway agent, but this file does not seem to exist in any machine that I've checked and for what it's worth figureB does not appear to be of any help at all either. I feel I must be missing something perhaps completely obvious and I hope someone out there and point me in the right direction. Thanks in advance
  7. In order to import a Pulseway configuration file you need to start PCMonitorManager (Pulseway Manager) from Pulseway's installation directory with the following parameters: PCMonitorManager.exe /config=C:\Configuration\NoPassword.pcmcfg If the exported configuration file contains the account details then you need to provided the configuration password as well: PCMonitorManager.exe /config=C:\Configuration\WithPassword.pcmcfg /configpassword=s3cr3tpassw0rd Note: The PCMonitorManager will not provide any console output or custom exit codes based to indicate the success of the operation.
  8. Hi all, I recently did a clean upgrade to Windows 10 on 2 WKSTs previously running Windows 7 with Pulseway installed. I am now at a loss as to how to re-add these units to my Pulseway instance. I see they are still showing up in the “Deployment Successful” tab under “Discovery & Deployment”. Is there a way to re-add these units without manually installing the Pulseway app on these WKSTs?
  9. When u use the built-in script "Add Automatically Started Services in Pulseway" some services wil be monitored that are triggert and not always on. This wil result in unwanted notifications. The first variable has the servicenames you want to disable. $services = @('gupdate', 'ShellHWDetection', 'sppsvc', 'RemoteRegistry', 'MapsBroker', 'tiledatamodelsvc', 'WbioSrvc', 'WinDefend', 'CDPSvc') $servicesRegex = [string]::Join('|', $services) # create the regex $regservices = Get-ItemProperty "HKLM:\Software\MMSOFT Design\PC Monitor\Services" $regservicesSplit = $regservices -split ";" foreach ($regservice in $regservicesSplit) { If ($regservice -match $servicesRegex ) { $servicesSplit = $regservice -split "=" $servicesTrim = $servicesSplit[0] $servicesTrim = $servicesTrim.Trim() Remove-ItemProperty -Path "HKLM:\Software\MMSOFT Design\PC Monitor\Services" -Name $servicesTrim Write-Host $regservice " Verwijderd" } } Hope it helps.
  10. Hello, I have a question about the Pulseway app. When the pc is on all of the commands work great and are perfect for managing the pc. But I am attempting to turn on my pc when I am away from my home and then be able to fully control it like I was there. The issue is how the wake up command from sleep or from powered down will not work even when on my home network. How can I fix this. Also a side question, is there a way I would be able to see a live view of the screen or does it only allow screenshots of the screen. Thanks
  11. Hi there, I have installed Pulseway on 2 PC's and according to my subscription page. I get 2 free licences. I was using Pulseway quite successfully last night till I received an email saying I had reached the Notification limit and to remove this limitation I should consider getting a subscription. I have logged on today to try and purchase a subscription for 2 licences as luckily that is all I need at this stage but due to it saying the first 2 agents are free I can't purchase a full subscription for just 2 licences How can I get unlimited notification for my 2 free licences?
  12. We reinstalled Pulseway on a re-imaged system and after the install we noticed issues. In the patch mgmt section, the status was "assign failed" in red. We rebooted the system and then the service was not starting. We checked the service, it was set to start automatically and in the event log it was generating this error: "Service cannot be started. The handle is invalid" We removed the system from Pulseway, uninstalled, and reinstalled. Service is starting normally, but still getting the same issue of the patch policy failing to assign. I tried moving the system to another group that did not have a patch policy at all and got the same result.
  13. I've implemented a script that retrieves and stores the Windows Build Version number to a custom field in the system overview. It works fine on MOST systems. However, there are a small number systems that are unable to run the script. The error message displayed includes: Start-Process : This command cannot be run due to the error: The system cannot find the file specified. I used the "Insert Output Variable Code" in the script and verified that it includes the inserted text "Start-Process -FilePath "$env:PWY_HOME\CLI.exe" -ArgumentList ("setVariable .....". For some reason, a few systems do not seem to have the environment variable PWY_HOME set. It appears that these systems are using the Enable PowerShell User Impersonation option under Pulseway Manger > Settings > Runtime. What is the easiest way to make sure that all of my systems have the PWY_HOME variable set so that any future scripts will not fail because of a missing environment variable? Thanks, Brant
  14. Remote Control really needs the ability to both trigger a reboot and to automatically reconnect when the system you're connected to completes the restart. Having it immediately disconnect when a reboot is triggered (usually if it's running as a service, it should be able to hold the session open for things like the first phase of installing Windows updates) and having to manually try over and over again to see if the machine has completed its reboot is really frustrating when you're trying to solve an issue remotely that requires a lot of reboots or even when you're just trying to do a number of updates to a system.
  15. Hi Guys Is it possible to do RD sessions on Mac? What I mean is from my windows system. I don't see an RD tab on the mac client. Thanks in Advance....
  16. I had installed Pulseway and then wanted to delete it but I was not able to find Pulseway in the control panel uninstall feature and so I tried manually uninstalling files but that also did not work. I tried running the .msi installer again but an error came up saying that Pulseway is already installed but it still was not showing up. Please help me with this.
  17. Hi Getting used to, and liking, version 6. It's good to be able to apply policys to systems within Groups. However, as a lot of my clients are small, I have lots of small Groups. Is there a way to apply a policy, or individual setting to machines in more than one group e.g. applying to a scope for instance. At the moment it's time consuming to make a change in each group. Sorry - think this may have gone to wrong section...I'm not using Enterprise Server.
  18. A Dark Mode option for both the RMM Web UI and PSA UI would be nice.
  19. Hi all, Do anyone of you have a script to remove Solarwinds products? In our case, that should be the N-able Windows agent and Solarwinds MSP (SolarWinds MSP Cache Service, SolarWinds MSP Patch Management Engine, SolarWinds MSP RPC Server). Or have any experience removing it using automation? Thanks in advance!
  20. Hi all I have installed an endpoint with era server on a system that I monitor with PW. How do I configure so that the web and iphone app recognises the era server for smart scans etc. Thanks and Happy Christmas All........
  21. Hi All, When a proces has been killed or not responding. I want to restart it with a script. Example: Icloud program stopped working (Proces named: icloud.exe) located C:\Program Files\Icloud\Icloud.exe. Now i make a script : "C:\Program Files\Icloud\Icloud.exe" If i run that script on the system it doesnt start icloud again. Is my script incorrect? Pulseway notify's me it was done succesfully but it didn't start. (Took 2 seconds) I also tested this with notepad: C:\Windows\System32\notepad.exe also this one didnt start up. Ill hope you guys can tell me what i'm doing wrong. Kind Regards, Danny
  22. I would like to make a script that will run a batch file on my desktop. How do i do that?
  23. I made a install script for Dropbox to do a Silent install. UPDATED VERSION 2 With auto detect if Invoke-WebRequest exists Improvements are welcome! Change the version if needed in the Source URL: https://www.dropbox.com/downloading?full=1&os=win # Silent Install Dropbox # Download URL: https://www.dropbox.com/downloading?full=1&os=win # Path for the workdir $workdir = "c:\ictwebsolution\" # Check if work directory exists if not create it If (Test-Path -Path $workdir -PathType Container) { Write-Host "$workdir already exists" -ForegroundColor Red} ELSE { New-Item -Path $workdir -ItemType directory } # Download the installer $source = "https://www.dropbox.com/download?full=1&plat=win" $destination = "$workdir\dropbox.exe" Invoke-WebRequest $source -OutFile $destination # Start the installation Start-Process -FilePath "$workdir\dropbox.exe" -ArgumentList "/S" # Wait XX Seconds for the installation to finish Start-Sleep -s 60 # Remove the installer rm -Force $workdir\dropbox* For Windows 7 please change $source = "https://www.dropbox.com/download?full=1&plat=win" $destination = "$workdir\dropbox.exe" Invoke-WebRequest $source -OutFile $destination To $WebClient = New-Object System.Net.WebClient $WebClient.DownloadFile("https://www.dropbox.com/download?full=1&plat=win","$workdir\dropbox.exe") Since Powershell in Windows 7 does not support the Invoke-WebRequest Please let the user Log Off and On again after the installation of dropbox, then Dropbox wil auto start.
  24. I use Pulseway to monitor my finicky Dell Inspiron 15 7000 Gaming Laptop and I noticed my laptop has thousands upon thousands of logs in Event Logs. I specifically need the 'Application Event Logs', 'Security' and 'System' event logs saved, ideally as a .CSV file. I don't know much PowerShell/Bash/VBScript, so I was hoping someone knows how to do this.
  25. Hi there, Just wondering if this is an option. I attempted to do the following with batch, but didn't work due to the %appdata% value resolving to somewhere in C:\Windows. mkdir %appdata%\Microsoft\Teams\Backgrounds\Uploads copy "\\SERVER\SHARE\Teams Backup Images\*.jpg" %appdata%\Microsoft\Teams\Backgrounds\Uploads /y Any ideas? Cheers, Joe
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